Virgin Media Retention thread

Lady_K

Do they work on commision? I didnt know that

mrs_scrooge

Lady_K wrote: »

Do they work on commision? I didnt know that

So it seems. Its now been over 5 hours and the man hasn't called me as I was promised (I was led to believe he'd call me soon after coming on shift). Funny but its usually the case that anyone in any call centre can help you. Now suddenly only this one particular salesman can quote me????

I was just hoping for a bit better service, after all they're getting my new BB custom and I'm getting a 2nd TV box, I'm just having second thoughts about the TV size.

Spikey_2

Just been offered XL-TV, BB 2mb & Telephone Evening and weekend free.... for £30 a month.... is that correct?Could I negotiate better? if so how?

mrs_scrooge

Spikey wrote: »

Just been offered XL-TV, BB 2mb & Telephone Evening and weekend free.... for £30 a month.... is that correct?Could I negotiate better? if so how?

All I can say is that's one up from me as I have been offered that package twice but without the free evening calls (exactly as shown on the website) so I guess I've not got the hang of negotiating!

stan_ta_man

i am on the low user (512) as i don't down load music etc just check emails and browse the net, anyway i pay £9.99.Phoned few days ago wanting cancellation quoting free broadband from sky and orange whom i am a customer of. the lady gave me £20 credit i.e 2 months free to think over and to 'watch this space',maybe better offers in the near future?

peter999

Spikey wrote: »

Just been offered XL-TV, BB 2mb & Telephone Evening and weekend free.... for £30 a month.... is that correct?Could I negotiate better? if so how?

See post #1323 for deals people were getting.

http://forums.moneysavingexpert.com/showthread.html?p=4959096#post4959096

peter999

wazza

AAARRRRRRRRRRGGGGGGGGGGHHHHHHHHHHHHH

feel like pulling my hair out.

last month got my bill from ntl. They were charging me more than agreed upon the previous month. Rang them up and they said it will be corrected. Got my latest bill and guess what they have charged me more than last month. The bill was not simple to read. The days overlapped with last months bill, they charged for something, then gave a discount and charged for it again. All pretty confusing. Feel like ringing them to cancel because i am fed up ringing every month to correct their error

rant over now to chill out

jackswan

Received monthly bill from Virgin Media today, surprise, surprise it has gone up by £10.

I had been paying 23.50 for the last 12 months for 4MB BB, base pack TV, Talk unlimited/phone. Knew that this deal was coming to an end, so had rung up retentions a month ago so sort out a new deal. Told that this deal will not be finishing it will just carry on, so don't worry about it

Straight on the phone today to retentions (took about 1/2 hour as they could not find a department that had a billing database, sure that this was just to wind me up). Mentioned that my bill had gone up and needed an explanation. I was told that I am still getting a good deal for this new price of £33.

So with losing Sky One, constant slow speeds on BB, The Pace box locking up (keeps needing a reboot) and BB throttling if I download too much between certain hours, not such a good deal I told him.

Did not take any notice of the problems, just insisted that I am getting value for money and that this company (virgin Media ) is in business to make money.

I proceeded to tell him that I will be canceling the service if that is his attitude, after being a loyal customer since the days of Cabletel back in 1995. "That is entirely your decision, Sir, but you will not get what you are having cheaper with our competitors" and proceeded to waffle on with prices from Sky. I thought I would leave him carry on talking as they were paying.

Finally I just said that next time that I will be ringing, will be to cancel after looking at other options. "Fine, Sir" and he put the phone down on me, without even looking into the problem of my Pace box locking up, charming.

I had the impression that he was working from some sort of script as he seemed to know the prices from competitors.

Well after that scenario, they seem to be pushing customers away.

jack

Lady_K

Thats the impression I get now, its quite laughable in a way its so pathetic and so rude I cant believe they do it. I have waited on the phone for more than half an hour then the phones gone dead quite a few times. I had the phone put down because they didnt understand a question I was asking about my bill. And I too was told that virgin media are a business and are in it to make money. They definitiltely are enjoying this new customer service they are dishing out they love upsetting us being able to say all this stuff

WindowLicker76

After a bit of hagglin' and blaggin' managed to get:

XL TV
XL Phone
L BB

£37 a month.