Virgin Media Retention thread

avfc78

I was on

L TV
L BB
local eve and w/end calls

for £41

now on......

L TV
XL BB
local and national eve/w/end calls

for £45.50p

that's not very good - is it?

DEMO_3

rang CR today, around 7.30 (spoke to someone called mike)

was paying £40 currently minus £4 retention loyalty something or other so totalling £36.

getting 2mb bb
basic tv
phone unlimited talk24.

really good chap, gave me same package but with XL tv for 50p less.... thought he was joking ! then i told him i wasnt interested in tv, just wanted to pay less bills.

he then offered me , without argument, my original package for £16.99....

... like i said, really good chap !

but there is a 12 month tie-in .. but at that price, i dont mind !!!!

just hope this offer is honoured when i get my bills ... cuz before i have been told one thing and never been honoured, so had to keep to ringing them up.!

marcusg

Howdy folks

(sorry if this has been aswered before but not got the time to go through 65 pages!)

So when is the best time to call the CR dept? I've tried numerous times in the evening and on sat (don't really get a chance to call from work) and have been on hold for up to 20 mins waiting to get through to someone ...! :huh:

Btw. my package is as follows:

Broadband L
TV L & Telephone (?)
Talk Evenings & Weekends

£49.99

What discount could I expect here?

Thanks! :beer:

Mandles

avfc78 wrote: »

I was on

L TV
L BB
local eve and w/end calls

for £41

now on......

L TV
XL BB
local and national eve/w/end calls

for £45.50p


Sounds very pricey to me. I think you could do better. Maybe say your other half said it is a poor deal and you should still cancel. I wrote down 2 offers from these last 2 pages that people have and thats how i have the £25 which sounds better than what you have. 2meg broadband is fine for me. I use computer all the time and its fast enough. Maybe if you cut that you willl also get the free calls anytime of day also.


that's not very good - is it?

Sounds very pricey to me. I think you could do better. Maybe say your other half said it is a poor deal and you should still cancel. I wrote down 2 offers from these last 2 pages that people have and thats how i have the £25 which sounds better than what you have. 2meg broadband is fine for me. I use computer all the time and its fast enough. Maybe if you cut that you willl also get the free calls anytime of day also.

Mandles

marcusg wrote: »

Howdy folks

(sorry if this has been aswered before but not got the time to go through 65 pages!)

So when is the best time to call the CR dept? I've tried numerous times in the evening and on sat (don't really get a chance to call from work) and have been on hold for up to 20 mins waiting to get through to someone ...! :huh:

Btw. my package is as follows:

Broadband L
TV L & Telephone (?)
Talk Evenings & Weekends

£49.99


What discount could I expect here?

Thanks! :beer:

Ring 0800 183 0123 option 3 for disconnection. Yours is very pricy too . I reckon you should get the same for £30 or £35. Staff are very nice and it pays to be polite. Dont fall into first offer, say i know others who have a better deal and mabe write one offer down from last 2 pages that you fancy having at same price.

marcusg

Mandles wrote: »

Ring 0800 183 0123 option 3 for disconnection. Yours is very pricy too . I reckon you should get the same for £30 or £35. Staff are very nice and it pays to be polite. Dont fall into first offer, say i know others who have a better deal and mabe write one offer down from last 2 pages that you fancy having at same price.

Thanks for the info, much appreciated! :j

ianaddisonuk

right...had v+ installed apparently theres a nationwide problem with it, gonna be fixed on apr29th...i said this was completely rubbish and i wasnt happy...so they gave me £25...and will compensate me when it (finally) gets fixed!

not bad huh

the_devil_made_me_do_it

I have a customer retentions number for a particular customer retentions advisor, would this number still stand even tho' it's now virgin-media and no longer NTL?? Or should I use the number stated recently in this thread??

Any good deals out there for Broadband?? Currently paying £20 to virgin-media.

peter999

the_devil_made_me_do_it wrote: »

I have a customer retentions number for a particular customer retentions advisor, would this number still stand even tho' it's now virgin-media and no longer NTL?? Or should I use the number stated recently in this thread??

Any good deals out there for Broadband?? Currently paying £20 to virgin-media.

If it's still valid, you dealt with this person before & they were ok, worth a try.
Doesn't mean another advisor might not offer a better deal.

peter999

the_devil_made_me_do_it

I don't know if it is still valid, I will try it out on Monday. Are virgin-media stiil as amicable as ntl retentions were?? I always found ntl quite easy to deal with, no arguements over getting a deal.