OSPS (onestopphoneshop) Cashback Discussion.

mak_attack

Hi,

I took out my offer on the 26th of May. My bills are paid/covered from the 6th of the month to the 7th of the following month.

I would like to downgrade my tariff after the mandatory 6 months are up (26th Nov).

When is the best time/date I should contact CPW Vodafone dept. to downgrade?

I am sure I can DOWNGRADE after 6 months becuase it is mentioned on the OSPS site and I was told by various sales staff that I am still allowed my cashback!

Thanks,

jburnhams

mak_attack wrote:

I am sure I can DOWNGRADE after 6 months becuase it is mentioned on the OSPS site and I was told by various sales staff that I am still allowed my cashback!

I was also told I could do this but didn't dare... However if you do, make sure that for future cashback claims you include a copy of your 6th month bill to prove you were on the original tarriff for 6 months.

mebsy

This is a first time post for me. But I had to share this nightmare experience with everyone. Unfortunately I sent my claims by 1st class mail. They claim that they have only received one of my claims which they claim to have received after the claim period and claim not to have received my second claim at all despite sending them at the same time albeit in different envelopes. I'm prepared to call their bluff and take them to a SCC for the 1st claim but have no idea if I have any recourse about the claim they say they haven't received.

feival

Don't worry too much since even the courts send their communications by first class post only and that is enough for them. Put your claim in and I suspect they will settle before the SCC.

blueghost

jburnhams wrote:

I was also told I could do this but didn't dare... However if you do, make sure that for future cashback claims you include a copy of your 6th month bill to prove you were on the original tarriff for 6 months.

you can't actually lower your tariff for 6 months as the network don't allow it, although you can up your contract to a higher or same cost one which might affect the claim

feival

feival wrote:

Don't worry too much since even the courts send their communications by first class post only and that is enough for them. Put your claim in and I suspect they will settle before the SCC.

Today I got a letter from their Group Legal Dept i.e. Carphone Warehosue legal team in London offering a full payment in return for me withdrawing my claim.

Everyone, if they won't pay you what they owe you sue the ********. You have nothing to lose and they WILL pay up before it gets to court - presuming you have complied with all terms and conditions.

notagain_3

feival wrote:

Today I got a letter from their Group Legal Dept i.e. Carphone Warehosue legal team in London offering a full payment in return for me withdrawing my claim.

Everyone, if they won't pay you what they owe you sue the *******. You haev nothing to lose and they WILL pay up before it gets to court - presuming you have complied with all terms and conditions.

No need for the language. Its always cheaper for companies to pay out, rather that send a solicitor to court for a day to fight a case.

mak_attack

This may help about the tariff downgrade:

http://www.onestopphoneshop.co.uk/cs/cs_usefulinfo.htm under Q. When can I change my tariff?

I am still unsure when I should call to downgrade. Any other people downgrading, who took out the offer in May?

Thanks,

Altarf

mak_attack wrote:

This may help about the tariff downgrade:

http://www.onestopphoneshop.co.uk/cs/cs_usefulinfo.htm under Q. When can I change my tariff?

I am still unsure when I should call to downgrade. Any other people downgrading, who took out the offer in May?

Thanks,

WARNING

The link you quoted refers does not specifically refer to cashback schemes. It is in fact the small print to stop people signing up for an expensive tariff to get a horribly expensive phone free and then downgrading.

For cashbacks you must read the terms and conditions that came with the phone. Mine quite explicitly says "To enable you to claim you must remain on your chosen tariff."

blueghost

Altarf wrote:

WARNING

The link you quoted refers does not specifically refer to cashback schemes. It is in fact the small print to stop people signing up for an expensive tariff to get a horribly expensive phone free and then downgrading.

For cashbacks you must read the terms and conditions that came with the phone. Mine quite explicitly says "To enable you to claim you must remain on your chosen tariff."

despite it saying that, you can change. I phoned up to query this and was told it should say "To enable you to claim you must remain on your chosen tariff for 6 months." I have changed tariff and got cashback from then fine before.