OSPS (onestopphoneshop) Cashback Discussion.

BiggaThanBen

magic wrote: »

Does anyone have any recent experience with the autocashback from OSPS? Any problems with them paying out

Haven't received yet, 2 months overdue ... should I be worried ?

seth

BiggaThanBen wrote: »

Haven't received yet, 2 months overdue ... should I be worried ?

Just call their CS... Mine was due in month 1 noticed I'd not got it in month 4 called them, it arrived in a week.

seth

Does anyone have a link to the MCOL/LBA primer that mobilejunkie wrote.OSPS have said that the number on the bill does not tally with the number they sold me, I ported as part of the purchase. They asked for bill 1, which I sent, but this had the new number not the original.

They say they cannot track the ported number to the original one, but they can as I give the ported number and original in all correspondence and when I call CS they get the correct account even when I provide just the ported number.

I have legal cover with my house insurance. Has anyone used this for breach of contract proceedings? I just thought I'd get the legal team from the house insurance to chase it for me

mobilejunkie

1) http://forums.moneysavingexpert.com/showthread.html?t=558661 (I think it's on page 3 - but not a template.

2) I have. It's slow but has advantages. Not sure I'd use legal expenses cover again - quicker to sue yourself and you get the costs back anyway.

mattross

Imagine my surprise the other day when OSPS sent me too much money as part of my cashback.

I'm on a 11 months cashback on a 12 month contract I took out about six months ago. They never sent the supposed automatic cheque for £136 I was meant to receive after two months of connection. I included a covering letter complaining about it with my first claim.

I received the cheque from Carphone Warehouse for £136 and another from OSPS for £62.25 within five days of my claim. Then the surprise came a week later when a third cheque arrived from E2Save for £62.25. I'm not due to receive any further refunds until months 8, 10 and 12.

So should I cash the third cheque? Or maybe contact OSPS and inform them of their mistake?

BiggaThanBen

mattross wrote: »

another from OSPS for £62.25 within five days of my claim.

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Is that possible ? I sent my claim 5 days ago, and they won't even acknowledge it before 7 days have passed ...

mattross

Well I despatched the claim on a Friday at 6pm at my local sorting office and received the two cheques the following Friday in the mail. Discounting the weekend that is a fast turnaround. The third cheque came about seven days later.