OSPS (onestopphoneshop) Cashback Discussion.

MEMBER02

How long does it usually take for the cashback claims to be updated on the osps systems,i posted mine on 09/1/06 special delivery it was delivered on the morning of 10/1/06,i have just phoned osps at 4.45pm friday 13th,and they have not got it on record yet,any advice please.

Anon

I posted mine before Christmas, was signed for at the end of December but still does not appear on the system - when I phoned earlier in the week they said there would be a backlog as the redemptions department had been closed until after the new year.

Anon

charlotte3

MEMBER02 wrote:

How long does it usually take for the cashback claims to be updated on the osps systems,i posted mine on 09/1/06 special delivery it was delivered on the morning of 10/1/06,i have just phoned osps at 4.45pm friday 13th,and they have not got it on record yet,any advice please.

This is a common problem with OSPS. It happened to me (and a lot of others involved in this thread) a few months ago when there was NO back log. In the end, I had to supply proof of postage from Royal Mail along with the top copy of the bill (again.)

With the benefit of experience, I would say it is a ploy to get out of paying people as there are obviously going to be some who just give up, forget or never think to phone OSPS to check it has all been received.

Keep checking with them, maybe you will be luckier than most of us on here, let us know what the outcome is.

Good luck!

feival

Same old tricks. Don't waste your time. Send them a letter saying they hgave 14 days to pay you. When they then don't pay sue them. They will then pay you back your debt and your legal fees end of story!

hollie.weimeraner

I received my second cashback cheque from OSPS today. It's taken them 3 weeks to send it me but I believe that's quite acceptable and I for one woud use them again.

MEMBER02

MEMBER02 wrote:

How long does it usually take for the cashback claims to be updated on the osps systems,i posted mine on 09/1/06 special delivery it was delivered on the morning of 10/1/06,i have just phoned osps at 4.45pm friday 13th,and they have not got it on record yet,any advice please.

Just contacted osps to see if they received my claim,surprise surprise they havent,so i have to fax bill etc to them,only thing is i sent original bill so ill have to wait for my next bill due in the next week,the claim was sent by special delivery on 9th jan they received it on 10th,all cs said was they sign in bulk and they trust that the claim was in the mail bag. any advice

seth

MEMBER02 wrote:

Just contacted osps to see if they received my claim,surprise surprise they havent,so i have to fax bill etc to them,only thing is i sent original bill so ill have to wait for my next bill due in the next week,the claim was sent by special delivery on 9th jan they received it on 10th,all cs said was they sign in bulk and they trust that the claim was in the mail bag. any advice

1. get orange to send you a duplicate, a later months bill maynot be acceptable.

2. Send a copy of the duplicate

3. check to see how much time you have left for this ! I think there is a 30 day Window.

4. Call them after they get the paperwork, make a not of who you spoke to and the time / date call back and keep chasing see point 3!

5. Send items recorded cost just over £1 and send copies

6. Use the geographic numbers to call them

MEMBER02

seth wrote:

1. get orange to send you a duplicate, a later months bill maynot be acceptable.

2. Send a copy of the duplicate

3. check to see how much time you have left for this ! I think there is a 30 day Window.

4. Call them after they get the paperwork, make a not of who you spoke to and the time / date call back and keep chasing see point 3!

5. Send items recorded cost just over £1 and send copies

6. Use the geographic numbers to call them

Yes but the jan bill is within the claim period,eg i have until 9th feb to make my claim and the bill i sent was december,im going to send jan bill,do you think this will be ok+i have proof they received this mail cant royal mail do anything or dosent special delivery count for nothing?

Anon

If you still have the phone on Orange contract, you could sign up for their online service - it only takes 2 minutes (enter phone number and a few brief details) and you then have access to your bills which you can print off (and send them a copy of the bill that you originally sent).

Anon

imsi

MEMBER02 wrote:

Yes but the jan bill is within the claim period,eg i have until 9th feb to make my claim and the bill i sent was december,im going to send jan bill,do you think this will be ok+i have proof they received this mail cant royal mail do anything or dosent special delivery count for nothing?

Member02, I was asked to send the proof of signature by fax or email.
This is available free if you ring the phone number on the back of your special delivery receipt [it costs to get this on recorded delivery].

Of course, they had received my original claim all along as when they finally rejected my claim they sent the original docs including envelope back to me.

My advice? Send them the photocopy of the proof of postage, your most recent bill, a letter saying you will start legal proceedings if they don't pay within 14 days.
After 14 days file an online legal claim and the cheque will arrive.