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National Express website - account problems
For three days I've been trying to book a return journey for later this month. I sign in to my account, provide day and time and railcard information. List of the outward journey possibilities appears - I select one - but then it whirls round and doesn't move on saying that it is "searching for the best fares and times"…
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Purchased ticket on the Trainline.
Got a return ticket from Portsmouth to Gatwick for a holiday, got to airport OK but the return on November 5th was impacted by the aborted train strike in November 2022, so had to make other arrangements from Gatwick to Portsmouth. Can I pursue a compensation claim for excess expenses incurred?
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Network railcard discount for off peak day travelcards?
Hi, is there a way to buy a non-paper off peak day travelcard for London with the 30% discount of the Network Railcard? Every time I have to buy the paper ticket in advance, and unavoidably it doesn't let me through at most of the gates: - the white ticket released by the underground stations doesn't work at the rail…
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What to do pending reissue of lost child Zip Oystercard
Hi all! 11 year old son discovered this morning while getting ready for school that he's misplaced his Zip Oystercard since Friday (he used it that evening to go to the women's international at Wembley so most have dropped it on the way home). We'll request a reissue today but they are sent by post and we don't expect to…
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National Entitlement card - will this give rail discounts thoughout the UK?
Hi, I was hoping you could help. My brother is thinking of coming down to visit me in England, by train, from Scotland. Due to his disabilities he has what is called a National Entitlement Card, which was issued via his County Council in Scotland. It says it should give him 1/3 discount on most train travel as well as…
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How much notice before train strikes ?
Travel date is December 3 +4 - is it about 2 weeks notice that the unions have to give ? Dosnt appear to be that many tickets left for my dates, but i dont want to go through all the delay/repay shennanigans again either, guess will have to wait it out and if there are strikes announced / or no strikes and tkts sold out,…
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Train strike AUGUST 13 - stranded in Brum ?
Hi all, ASLEF have called a strike for train drivers on August 13. A while back i bought an advance return ( on LNER.COM ) for Totnes - Brum New St ( AUG 12 ) and Brum New St - Totnes ( AUG 13 ) Obviously i will be able to get up to Brum ok on 12th, but at this stage i dont think there are any details on which services…
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Best Way to Transport my Mum Around?
I have a transport issue and was wondering if anyone has a suggestion for a solution.Basically, my parents have both had a serious health issue and have had surgery in the last week. Unfortunate timing that they both are ill at the same time and now both can't drive for at least the next 4 weeks. They live in a rural area…
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London Santander Cycles Season Pass concern
Hello all. I have a concern about London Santander Cycles season passes--have contacted the contact centre over a week ago to get clarity but no response. Earlier this month, the charging model for the Santander Cycles changed, and they also changed the how the website works (and also the software on the "posts" at the…
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Northern Delay Repay 10pm cancellation rule
Hi, Northern Trains have rejected my Delay Repay claim I submitted for a train they cancelled at short-notice (i.e. before 10pm on the day before travel). I had an advance ticket for that specfic train. Now they are essentially saying that that train did not officially exist. How are they allowed to get away with selling…
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Buying a Railcard .. digital
I see there's an online ticket site offering railcards at a discount (33% off the normal price of £30) They refer to this card as a digital card, rather than the conventional plastic card This is with the Trainline, but I am wondering whether this 'trainline' railcard can also be used to buy directly, say from LNER. From…
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If can't return /delayed due to train disruption on day I plan to and have Off Peak Open Return
what are my rights as my ticket doesn't specify date or time?
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Taxi Starting Fare in Bristol. Is this legit?
Hi, I booked a taxi last night from the Bishopston area to the city centre and the taxi driver phoned to say he was outside the address. He was not outside at all, and when I spoke to him he changed his story and said he was in a different location, and could I go to him? I have osteoarthritis and fibromyalgia and had a…
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Do I need to have a raillcard at the time of buying my ticket .. or just at the time of travel ?
As the title says .. Do I need to have a railcard at the time of buying my ticket .. or just at the time of travel ? I want to book now, a journey for my wife and me to travel to London early in December, which will obviously be cheaper with a 'Two Together' card, but was wondering if it would be OK to buy (without the…
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Train Strikes - Unable to collect ticket
Hi there, I'm wondering if anyone can offer some advice please. I travelled at the end of August, from Harrow to Abergavenny. I had already purchased an advance ticket via raileasy. The day before travel, I went to Harrow to collect my ticket but the machines were off and the office closed due to the strikes. The next day,…
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Tfl joining two journeys
Hi. I recently travelled with my family to Gatwick airport using Thameslink from Finsbury Park. We caught a train at 19.22 which is outside peak time and used contactless for the fare. To get to Finsbury Park, we caught the tube from a station about six stops away on the Piccadilly line in zone 5. We touched in to that…
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Medical emergency on train
Hi everyone, I'm curious as to what you should do in the event of a medical emergency on a train. I would personally avoid operating the passenger alarm unless I had absolutely no other choice, and even then I would rather wait until the next station then pull the alarm whilst the train is between stations. The only…
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Today - Connecting train cancelled - help
Committed to travel today, have two children with me. One of my trains has been cancelled preventing me getting to destination via the planned route. This are full paid tickets (not split fares). On the app it says I can use the next train but that will leave us on the station overnight as all trains to that station are…
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Greater Anglia refuse to pay taxi fare
On the 23/09/2022, I got a train from Birmingham to London Euston, intending to travel onto Norwich using a combination of Advance tickets (splitting at Chelmsford), I got the tube onto London Liverpool Street only to find that my train had left without me. I went to the ticket office there and was told to take the next…
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Breaking a train trip
Hi, I'm going to Leicester from Birmingham international and planning on getting an off peak rtn (arr thurs dep sun). You have to change at Birmingham new st and i was wondering if I'm able to leave the station at new st to visit Birmingham and then go back and get my connection to Leicester?
