Northern Rail timetables meaningless

kuepper

I recently downloaded a Northern Rail timetable to help plan a holiday and after checking for strike dates went ahead and booked the holiday returning on 10th May. When I went to book the train tickets the train I expected to get for the final leg of my return journey (23.29) was no longer showing and the last train is now at 2233 which is too early for me to catch. I'll now have to book a hotel or pay a taxi which I'd guess at £40.  I tried complaining over the phone to Northern Rail and got some waffle about lack of rolling stock or drivers meant the timetable had been amended - but how would anyone know that when the timetable on the website is unchanged?What is the point in having a timetable if you can't rely on it,is there no comeback on train companies for pulling this trick?

silverwhistle

There is general unhappiness with Northern Rail..

https://www.theguardian.com/business/2023/mar/06/northern-mayors-rail-summit-demand-uk-gets-a-grip-poor-services

outtatune

https://forums.moneysavingexpert.com/discussion/comment/80028332#Comment_80028332

And yet your link doesn't mention Northern Rail once.

kuepper

It gets worse! I looked at National Rail and Northern Rail websites re engineering work and they both said the 2329 would be a replacement bus service 8-11 May. I didnt mind that but it wasnt showing on their journey planners. I phoned Northern Rail and was told they couldn't get a replacement bus service for 10th just the other dates. I asked them and National Rail why their websites were still saying otherwise but they didn't know!

Screenshot_20230430_184407_Samsung Internet.jpg

MilesT6060842

That's worth a complaint letter to Office of Road and Rail.

silverwhistle

outtatune said:

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And yet your link doesn't mention Northern Rail once.

Ah, so it doesn't, but same underlying issues though.

kuepper

kuepper said:

It gets worse! I looked at National Rail and Northern Rail websites re engineering work and they both said the 2329 would be a replacement bus service 8-11 May. I didnt mind that but it wasnt showing on their journey planners. I phoned Northern Rail and was told they couldn't get a replacement bus service for 10th just the other dates. I asked them and National Rail why their websites were still saying otherwise but they didn't know!

Screenshot_20230430_184407_Samsung Internet.jpg

A replacement bus service is now showing in journey planners but how can you rely on it happening.....and how can you plan anything with this carry on,?