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Coronavirus Board

Threads from the Coronavirus support boards. Support, help, travel, and positivity

easyJet help
A colleague of mine had a holiday booked for last year, and had paid over £240 deposit. Obviously it got cancelled, but they said they would give him the money back by means of a voucher in his online account. However, he didn't have an account on booking the holiday, just guest checked out. After he'd booked it he decided…
Eastjet Voucher con
My flights have been cancelled again 26th may 2021 by Easyjet, i already have an outstanding voucher for £105 left from last year, so when i called to get my money back from this cancelled holiday was told i cannot have money back it will be a voucher again, so after 30 minutes we got to agree they would send me a voucher…
Rent for shops
Hi everyone,Can anybody help me with this problem, we have a non rateable unit within a shopping arcade we have been receiving grants from the Government at the lowest level as when they became available at every lockdown. We have been closed and unable to trade for the entire lockdown period further to this we do not ,…
Virgin Australia refund rights - any help/shared experiences?
Hi all, To cut a very long story short, we've finally heard from Opodo that Virgin Australia are refusing to refund our flights (Melbourne > Hong Kong > London) from March 2020. This is after 15 months of to-ing and fro-ing. They state that this is due to Virgin Aus going into administration, and therefore not taking on…
UK trip now illegal..
Good evening everybody! I have a UK trip booked for a group of 10 friends at the end of June, where we will be staying in communal accommodation. Clearly this is no longer legal due to the Boris announcement last night. I obviously intend to call the company to discuss this as soon as possible, but just wondering where we…
RyanAir Vouchers
Does anyone know if you can request a voucher for booked flights with RyanAir. I have flights booked for July and dont think I will take them, they do offer the abaility to change flights but currently do not have 2022 flights out yet. Preferablly I would like to ask if they will give me a voucher for the flight price,…
Stag do booking on airbnb
Hi all, I booked a stag do on airbnb in Nov 2020 which was set for the weekend of July 2nd. The booking was for 16+ people so cannot go ahead as planned now. I am eligible for a 50% refund according to the host's policy. Airbnb are offering to mediate but at this stage it is unclear if they will fight my corner. The…
Company Unresponsive For Refund Request
Hi, I’m looking for some advice if possible please?! Back in March 2020 (pre covid) I had booked a venue and paid £100 deposit for an afternoon tea hen party which was due to take place Sept 2020. The contracts were signed and I paid the deposit over the phone via debit card. In the original contract it states the deposit…
Advance rail tickets
Now Boris has put the brakes on opening up, I’ve already heard about a couple of event cancellations. Unfortunately I have spent quite a lot of money on “Advance” train fares. I can’t even change them (for a fee) as the start point for my journey will no longer be appropriate in a months time. Is there any chance of…
Sunmaster won't refund our holiday
Hi, I really need some help with this. I booked back in Oct 2019 to go to Turkey with my 11yr old twins and best friend for Aug 2020. Due to Covid that had to be postponed to this August 16-23rd 2021. Given the Red list status and clear FCDO guidance, it don't see any hope on Turkey being put on Green list before Aug 16th.…
Lockdown easing in England delayed by four weeks - your refund rights for group holidays and more
The easing of most lockdown rules in England has been delayed until 19 July amid concern about rising coronavirus cases, though limits on guest numbers at weddings will be lifted on 21 June. We've the latest below on the lockdown rules, plus your rights to a refund for holidays and events which may be cancelled in the wake…
AZ 2nd Dose
I had my 1st dose at my local GP as I was considered to be on the clinically vulerable w/e 19/3 so 12 weeks will be up w/e 11/6. I rung them today as OH has had his appt for his 2nd dose even though he had his 1st a fortnight after me. Was told that they were in the process of recalling people for their 2nd doses but what…
Email from Teletext holidays
I've had an email from teletext holidays, they are finally refunding me after paying them in January 2020! However for them to do this I need to give them my bank name account number and sort code. Has anyone else had this email and is there any way of knowing if the email is legit? It's so hard to know if it's a scam or…
Covid testing for work on days off
I work for a private covid testing company and my employer asks for a negative PCR test result from themselves within 72 hours before your first day back. If I have 5 days off they are asking me to come in on my day off with no pay or cost of fuel covered to get here to have the test done. They aren't letting us use the…
Moved: National Insurance Number issued in a name I don't know at my address
This discussion has been moved.
Atruchecks testing scam?
To return from Portugal I was forced to have a lateral flow test at Faro airport for me and my wife at a cost of 30euro. Before arriving at the airport I had to book a 'Day 2' pcr test to come to my house for when we arrived. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I…
BA voucher rules
Afternoon everyone, apologies if this may have been covered elsewhere my daughter cancelled her trip as she is no longer able to go and received a refund and a voucher for £350 I believe for the deposit portion. We also have a holiday booked through British Airways and suggested we give her the cash for the voucher and we…
Rights if holiday changes?
We are booked to go to Mauritius in early September. They have just announced borders will now be open to vaccinated travellers (which we both are) but the holiday will be confined to your resort and in specific hotels. Does anyone know if we are entitled to cancel our holiday without charge on this basis? We won’t know…
Irish Ferries giving credit not a refund
Hi. We were due to travel to Ireland last summer on Irish Ferries costing £550. The UK were not on the Green List so travel was restricted. Irish Ferries would only offer a credit note for use up to the end of 2021. The trip was booked pre March 2020. It has become apparent that we are unlikely to use this credit in 2021…
Cancelled Flight
Hi everyone, we have a honeymoon holiday coming up and British Airways have cancelled our going home flight and rebooked us onto a new flight a day later, but now are saying we’re liable to pay for the extra night in the hotel even though they cancelled the flight. Is this correct? Could we claim this back off the holiday…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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