easyJet help

smc1979

A colleague of mine had a holiday booked for last year, and had paid over £240 deposit. Obviously it got cancelled, but they said they would give him the money back by means of a voucher in his online account. However, he didn't have an account on booking the holiday, just guest checked out. After he'd booked it he decided to create an account to see if his details would link up. Half the details did, but lots seemed missing. Anyway, upon requesting the voucher he had been told numerous times that it had been issued, but it never appeared in his account. He explained the situation regarding only setting his account up properly, but they still never sorted it out. This was a year or so ago now. I asked him today at work if he'd ever got it sorted, and he said he had lost the will as none of the staff were at all helpful and couldn't sort it. This was after many many phonecalls, so I can understand his dismay totally. I don't think that easyJet should get away with this though, so this is why I've come here to ask for advice on his behalf.

Thanks for any help that may be forthcoming.

Westin

Was the email address used when making the original booking (as a guest) the same email address later used to set up his account and profile?

smc1979

Westin said:

Was the email address used when making the original booking (as a guest) the same email address later used to set up his account and profile?

I can't answer for definite, but I'd say almost certainly, yes.

Westin

smc1979 said:

Westin said:

Was the email address used when making the original booking (as a guest) the same email address later used to set up his account and profile?

I can't answer for definite, but I'd say almost certainly, yes.

Worth checking with him as this would be an obvious reason why the refund would not link back as a credit on his account.

smc1979

I've asked him and he assures me it's the same address. He's managed to get hold of numerous email addresses for easyJet so I've attempted to help him out today and compose an email, sending it to all the addresses he had. I'm hoping he will finally get a positive result from this

Westin

Okay. Assuming the same email address a couple of other areas might be;

- if verification of the email address when setting up the account was necessary and completed. If required and ignored as an email this might mean the account was never activated.
- if the original transaction was EasyJet Holidays and the second attempt to set up an account was under EasyJet. I’m not sure if the two systems for customer data are fully linked.

If your colleague still has his booking locator number, date of travel and the email address he originally used to book (where the confirmation was sent to) then EasyJet should be able to locate the original reservations. 

smc1979

He never did receive an email confirmation of the holiday at all believe it or not. It never even dawned on him really. However, after setting up his account the holiday was actually showing there. I'll mention what you've said here, thank you. I just hope he hears back from one of the many easyJet contacts that we emailed.

sheramber

 Could the forst email have a mistake in it so communications went astray?