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Expedia won't refund my airfare
I was supposed to travel to see my brother in China on 31st March returning on 15th April. I booked my flights with Lufthansa through Expedia. Lufthansa subsequently cancelled my flights and on their website it said I was entitled to a full refund and to contact my travel agent. I've now contacted Expedia 4 times and they…
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Vietjet Air
HiI am in the UK. Booked a flight from Thailand to Phuket. Of course it was cancelled due to Covid 19.The airline says it will not give a refund and only rebook for a later date.Is it worth raising a Section 75 with my credit card? Thanks
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Am I insured?
I have an odd travel insurance query, for which I cannot get any information. I have a package booked in June, which is a small group tour to Armenia, Georgia and Azerbaijan. The tour was booked separately to the flights, which are to and from Manchester. The tour has been cancelled as there is no way of entering…
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CMA threat re refunds etc
Court action threatened against those who refuse refunds. See BBC business section I am too new to post links.
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Disney/Universal Florida
Hi All :-) We we’re due to be going to Florida next week, this has obviously been cancelled and virgin will be issuing a refund. Our Disney tickets booked through Orlando Attraction Tickets have been extended to use until Oct 2021. I’m just wondering if I can have advise on how long you think is reasonable to allow people…
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Travel insurance for rescheduled holiday to March 21
A golf trip for this March had to be rescheduled due to covid 19. Jet 2 cancelled our flights but the golf hotel in Turkey refused a refund but allowed us to rebook for March 21 (as did jet 2, they were brilliant). I’m now trying to get insurance coverage for next year and as everything is so up in the air I’d like to…
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Merged: Loveholidays - hotel only booking.
This discussion has been merged.
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Intermediary Travel Company holding my funds
hi there, i would welcome any advise or feedback. I booked approx 8 hotels for a stay on the west coast of the us from 1 apr to 16 apr. I booked 7 hotels via hotels.com and they have refunded me for all 7 hotels (some were none refundable). The last (and most expensive £777) hotel booking was with Alpharooms. They are only…
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Hayes travel..flight date passed yesterday
Good Morning guys We had booked 3 flights with Hayes travel to Las Vegas which was a scheduled yesterday. The flights have been cancelled and after battling to get through to a member of their team they told us united airlines cancelled the flight ..this was a over a week ago..Hayes travel before refunding us our saying…
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Travel refund method
Hi, I’ve finally been agreed a refund for my cancelled holiday after nearly 7 weeks of refusing to accept a credit note... but am a bit concerned that rather than just put the amount back onto the credit card I paid with, they are asking for a sort code and account number of the account I would like the money in. This…
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Sykes Cottages
The owner has agreed a full refund for their payment which Sykes have given but they are giving us an account credit for their part of the booking which equates to £172, so not a full refund?? Is this correct?
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Honeymoon booked with 3rd Party via TUI
Hi All, I'll be as brief as possible. We book our dream honeymoon with TUI, however it booked by TUI with a 3rd party (gold medal). We were due to fly on 6th May and noticed TUI mentioned they had contacted all their customers due to fly before 13th May. We had no contact. I spent 3 hours getting through to a TUI agent…
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Not fully paid for Holiday to Florida
Me and 5 others have a holiday of a lifetime booked to Florida staying in all star disney hotel in August. So far we have paid just over £5000 (£2500 per family of 3) deposit This was paid prior to COVID 19 to Ocean Florida. We are due to pay the other half by 7th June but due to the uncertainty of disney parks being fully…
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Backpacking through STA Travel
My son had to curtail his back backing trip due to CV19 and the agent in the Far East suspending the tour. He had vouchers that he didn’t use and now wants his money back as per the T and C’s. STA who he booked and paid say his query is with the agent in the Far East. The holiday was a mixture of flights plus voucher…
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Merged: Paying for cancelled holiday
This discussion has been merged.
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Wizz Air/ Travel Insurance.
I've booked 5 tickets (on my credit card) Doncaster to Krakow on 16th May with Wizz Air. We expected the flight to be cancelled and a refund/credit issued. Wizz Air now say the flight will go ahead. UK & Polish Government advise is not to travel. No hotels, restaurants, bars or venues are open. If I ask Wizz Air for a…
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Airport tax refund
My travel insurer has refunded my cancelled flight less excess but has not refunded the airport tax. Is that allowed? Who should be refunding me the tax? thank you
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Merged: TUI Refund credit
This discussion has been merged.
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French Ministerial Ordinance 2020-315 - Can I still claim on my Travel Insurance and/or Credit Card?
I booked skiing lessons, for the Easter holidays in Les Arc, that cost nearly £1,000. I cancelled the lessons on 18 March, and the company originally offered me a refund, minus a small booking fee, as per their T&Cs. They have reneged and stated: We have made the decision, in accordance with ministerial ordinance 2020-315…
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Scouts Trip to Switzerland in July-Pay balance or not?
Our Scouts have fundraised for 2 years for a trip to Switzerland on 11th July, booked with Venture Abroad. We have paid £26,910 so far and VA want us to pay the balance on 1st May which is £30,758. Our Scout leaders do not think it will be safe or advisable to go on this trip. The centre in Switzerland is currently closed…