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Praise, vent & warnings

Archives for May 2021

BBQ - is it safe to have one on Flat Balcony?
Hi, our neighbours think its okay to have BBQ outside on their balcony on their 3rd floor flat. Is this stupid or am i being unnecessarily cautious. We do have a factor, number of flats 28 per block up to 4 floors in height, their balcony has gaps in the floor to allow rain, ours is different. Local Fire officer says to…
Absolutely First Class Service from Amazon
On Tuesday 25 May I ordered a pair of support insoles via an Amazon Market Seller with the order being fulfilled by Amazon. The insoles were delivered next day. On going for a walk with the new insoles in my hiking shoes I found they were extremely painful to wear and the design shoved my foot forward in the shoe. I put my…
Ticketmaster Scalping their own tickets - AVOID Official Platinum tickets option
So today I'm feeling completely scammed by Ticketmaster. After over a year of not going to venues I was very excited to see shows for Alan Partridge. My Fiancé and I love everything AP. So I'm excited to get tickets and want to get them early so we can have the best tickets. Turns out Ticketmaster who I thought I could…
Wayfair and customer security
Has anyone else noticed that when you use WAYFAIR .CO.UK - it appears to hold on to the postcode of the previous buyer ?I realise that this is a minor indiscression - but does it also hang on to payment details and addresses ?Cookies I guess ?When you browse for an item - it shows DELIVER TO .... EC1A 7ES
Get Three Quotes? if you can
I am trying to get quotes to replace my bath and get a walk in shower. So I am trying to get at least three quotes to compare. So far I have contacted four companies for quotes and two have not replied and the other two don't want the work.
Ideal world
Hi all. I need a bit of advice. I ordered something from ideal world tv on flexi pay. I paid the first installment. What I didnt know at the time is my bank account does not accept recurring payments. I contacted ideal world and told them this. They tried to take the money out again. Adding a surcharge on top. While this…
Groundlevel.co.uk
Hoping for some advice please. I ordered some goods from the above company on 12/5/21 costing approximately £234. I’ve not received any shipping information other than my account stating ‘shipped’ when I’ve checked it regularly since ordering. Their phone lines aren’t being answered due to Covid and there is apparently a…
Praise for Sky/Openreach
Internet dropping for past few days, called sky yesterday around 6pm, when through and did the tests on phone, was told fault with line. Need engineer out, got booked in for next day between 8 and 1pm. Today guy from Openreach rings at 8am, coming in next 20 mins. Great, by 8.15 he was at the door. Comes in and does all…
John Lewis Lancôme ‘Free’ Gift
When is a free gift not a free gift ? Free gift with £75 Lancôme spend at John Lewis was not so free costing £91 for a small bag of samples ! On complaining to John Lewis I have been told that it was my fault as I added the code after adding the gift to my basket In reality I never even added the ‘gift’ to my basket It was…
AA insurance - an all time low
In February I took out Home Emergency cover in addition to Building and contents cover with the AA, I even explained to the person on the phone that I once had an emergency with a toilet and wanted it to be covered if it happened again and was assured it would be. I have been suffering severe anxiety for 18 months…
Hermes - Cotton Traders
I ordered a couple of items from Cotton Traders early evening yesterday. This afternoon I received a text, allegedly from Hermes, saying I owe £1:45 extra postage for a parcel, click her to pay etc etc Clearly a phishing text. I also received an email from Hermes saying that they are expecting to receive a parcel for me…
Is transjbtbo.com legitimate?
This is a Goodmans radio at just over half the eBay and Amazon price:- https://www.transjbtbo.com/goodmans-iconic-60s-retro-dab-radio-p-348684.htm And when I first clicked the link, I think that I was forwarded by a site ending in .ru so it all kooks a bit suspicious to me.
Amazon - Subscribe & Save
My 90 year old father has been subscribing to every item he is purchasing on Amazon. After cancelling many subscriptions, I realise it is very easy to do - if you do not have the best vision and do not find computers that easy. They make the subscription service the default option, so you actually need to opt out of the…
Beer52 Clearance
Ok, I read that there might be substitutions, but if I had seen the words Egg Nog, Peanut Butter or Grapefruit anywhere near the word Beer, I would have stayed clear Oh well, buyer beware!
Praise Passport Office
I needed to apply for a new passport. I did this just over a fortnight ago by post. I received the new passport today just slightly over 2 weeks later. Congratulations are due on their efficiency and thanks
Moved: Ebay
This discussion has been moved.
Prosperous Life - Funeral Plan Hard Sales Tactics targeting vulnerable and elderly
My mum contacted me last week as she was extremely distraught and upset after falling for a Facebook advert scam by Prosperous Life - claiming to be offering Funeral Plans which are subsidised by the Government for pensioners. She received a couple of phone calls from their sales people and told them she wasn't interested…
Amazon rant
No doubt ranted about before but Amazon are a slick outfit too slick for my liking. I ordered an item and asked for cheapest deliver. When i got to check out I saw that I had been charged premium (next day) delivery and there was no way I could change it so I cancelled the order. Tried to contact customer service on their…
social choice card
Please everybody think twice about buying a social choice card. They are the worst company I have ever dealt with. I was given a card and could not spend it due to lockdown I conacted them asking if they would extend it as other people have I.e.national trust, Malmesbury Gift Card and others, but they have refused to…
Don't waste your money on a "Bespoke" armchair from "Willowbrook.co.uk"
I spoke to The Furniture & Home Improvement Ombudsman about my experience with "Willowbrook" After months of correspondence eventually the Ombudsman found that there was nothing we can do. So the only thing I can do is alert others who may be drawn in to waste money with "Willowbrook". We would have been very pleased if…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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