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John Lewis Lancôme ‘Free’ Gift

Diana607

Diana607 Posts: 1 Newbie

24 May 2021 at 3:19PM edited 24 May 2021 at 3:40PM in Praise, vent & warnings

When is a free gift not a free gift ?

Free gift with £75 Lancôme spend at John Lewis was not so free costing £91 for a small bag of samples ! On complaining to John Lewis I have been told that it was my fault as I added the code after adding the gift to my basket In reality I never even added the ‘gift’ to my basket It was added to my basket when I entered the promo code but at a cost of £91
Beware

0

Comments

IvanOpinion Posts: 22,569 Forumite

24 May 2021 at 3:44PM

Are you able to return it and reorder?

Past caring about first world problems.
0
theonlywayisup Posts: 16,032 Forumite

24 May 2021 at 4:17PM

Did you not notice your basket was £91 more than you intended it to be?

2
Sooler Posts: 3,113 Forumite

25 May 2021 at 8:29PM

If you add the code without the item in the basket it says Invalid code, it doesn't add the item to the basket.
If the item was then added to the basket and the code not appiled again the item stays at £91

3

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