John Lewis Lancôme ‘Free’ Gift

Diana607
Diana607 Posts: 1 Newbie
edited 24 May 2021 at 2:40PM in Praise, vent & warnings
When is a free gift not a free gift ? 
Free gift with £75 Lancôme spend at John Lewis was not so free costing £91 for a small bag of samples ! On complaining to John Lewis I have been told that it was my fault as I added the code after adding the gift to my basket In reality I never even added the ‘gift’ to my basket It was added to my basket when I entered the promo code but at a cost of £91 
Beware 

Comments

  • IvanOpinion
    IvanOpinion Posts: 22,127
    Name Dropper First Post Combo Breaker First Anniversary
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    Are you able to return it and reorder?
    Past caring about first world problems.
  • theonlywayisup
    theonlywayisup Posts: 16,031
    Name Dropper Photogenic First Post First Anniversary
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    Did you not notice your basket was £91 more than you intended it to be?
  • Sooler
    Sooler Posts: 3,106
    First Post First Anniversary Combo Breaker
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    If you add the code without the item in the basket it says Invalid code, it doesn't add the item to the basket.
    If the item was then added to the basket and the code not appiled again the item stays at £91
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