Amazon - Subscribe & Save
in Praise, vent & warnings
12 replies 736 views
My 90 year old father has been subscribing to every item he is purchasing on Amazon. After cancelling many subscriptions, I realise it is very easy to do - if you do not have the best vision and do not find computers that easy. They make the subscription service the default option, so you actually need to opt out of the service - this is outrageous - this should be an 'opt in' service. There must be many people that mistakingly get items on subscription. I would like to make an official complaint and would like to know more in this position.
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I've just gone to order some dog food and the subscribe and save is set as the default and you have to actively change it to single purchase. I can see how confusion could arise if you're not used to it.
I'm now thinking I'm going to stop using amazon altogether, their practices have been unethical for years!
Noted and fixed ;-)
I know amazon are terrible for trying to sign you up for absolutely everything (has he got prime accidentally or on purpose? He almost certainly is signed up for it if he has difficulty reading and goes with the default), but I fear the most you will get out of a complaint is a goodwill voucher. If you can read the screen then its clear enough - so I'd focus on trying to fix the problem of not being able to the screen, which thankfully is pretty easy to do.