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Absolutely First Class Service from Amazon

On Tuesday 25 May I ordered a pair of support insoles via an Amazon Market Seller with the order being fulfilled by Amazon. The insoles were delivered next day. On going for a walk with the new insoles in my hiking shoes I found they were extremely painful to wear and the design shoved my foot forward in the shoe. I put my shoes on next day and found it impossible to walk any distance as they were causing so much pain. I decided to return them and take advantage of the 'Risk Free Money Back Guarantee', carried out the return procedure and printed off a label. I selected the 'quicker' option to have the cost refunded to my Amazon Gift Card account.
About 1.45pm on 29 May I handed in the package to my local Hermes shop and received a bar code receipt. About 4.17pm that day I received an email from Amazon saying that my return was now in transit and that the refunded amount of £15.98 had been credited to my Gift Card account. I immediately checked my Amazon account and, sure enough, the money was already lodged in my account.
I have been a frequent Amazon customer for many years and have never had a problem of any kind but I have to say I was amazed at how quickly I was refunded. Well done, Amazon.


  • Murphybear
    Murphybear Posts: 7,347 Forumite
    First Anniversary Name Dropper Photogenic First Post
    I use Amazon a lot and have rarely encountered a problem.  On those rare occasions their customer service has been brilliant.  I didn’t receive something once, about £50 worth, and they refunded the money immediately, no questions asked.  
  • oscarward
    oscarward Posts: 900 Forumite
    First Anniversary Name Dropper First Post Car Insurance Carver!
    I second that, their customer service is superb.
  • liggerz87
    liggerz87 Posts: 398 Forumite
    First Anniversary First Post Name Dropper
    I agree I bought a micro SD card 256gb can't remember how long I had it somehow it got corrupted I was able to save the contents on pc but on phone said corrupt got in touch with Amazon they offered a replacement a credit note or refund I picked replacement got qr code to scan sent it off got new as card the next day
  • mersey
    mersey Posts: 1,296 Forumite
    First Post Name Dropper First Anniversary
    Any problems have always been sorted ,customer service is brilliant.
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
    Name Dropper Photogenic First Post First Anniversary
    I order a lot but return next to nothing and still find them exceptional.  We tip our drivers as they earn very little and do so much.  We live in a very remote location* - the sort that you'd think 'nah can't be bothered with that' - and the drivers are exceptional through the year.  

    * you cannot arrive by van.
  • pmduk
    pmduk Posts: 10,655 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    It's this level of customer service that's killing the high street. Not that the high street stores would admit it in a month of Sundays.
  • bobincharente
    Amazon's Customer Service is second to none. I had a mobile phone (A60 Pro) fail after a wireless update. It was only 13 months old. Blackview (the phone's maker) were not interested but Amazon refunded the full purchase price and all the postage. Well done Amazon.
  • cannugec5
    cannugec5 Posts: 477 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    I recently bought trousers from Amazon.
    They failed to show on the expected date, but Amazon proactively sent me a message acknowledging the delay, and requesting my patience. I had no problem with that. 

    A further week down the line - still no show. I checked on ‘my orders’ and there was a message asking me to wait the weekend and then if they’d still not arrived I could request a refund. Being generous I waited until Tuesday, and then ticked the box to request the refund. The money was back in my account the same day. 

    Next day the trousers were delivered! I went on live chat to Amazon to ask how I should now proceed to pay for these trousers for which I’d received a full refund. They told me I didn’t need to pay, and could keep them. They thanked me for letting them know they had eventually arrived :)

    one very happy Amazon customer!

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