AA insurance - an all time low

In February I took out Home Emergency cover in addition to Building and contents cover with the  AA, I even explained to the person on the phone that I once had an emergency with a toilet and wanted it to be covered if it happened again and was assured it would be. I have been suffering severe anxiety for 18 months so having home emergency cover was extremely important and that is why I spoke to somebody on the phone to make sure I had the right cover. 

This morning my toilet was continually running and would not stop. I have had to turn off my water supply. I phoned the AA and was astonished to be told that the AA were not prepared to cover the emergency because if I turned my water back on there was another toilet I could use. This is the most disgusting, despicable and dishonourable treatment I have ever received from a company. The AA clearly doesn’t care about the people it covers and is only interested in taking their money and will look for every possible opportunity to avoid helping their customers.  You don’t call having no water supply a home emergency?  Avoid the AA at all costs.


Comments

  • MattMattMattUK
    MattMattMattUK Posts: 8,232
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    gs1647 said:

    In February I took out Home Emergency cover in addition to Building and contents cover with the  AA, I even explained to the person on the phone that I once had an emergency with a toilet and wanted it to be covered if it happened again and was assured it would be. I have been suffering severe anxiety for 18 months so having home emergency cover was extremely important and that is why I spoke to somebody on the phone to make sure I had the right cover. 

    This morning my toilet was continually running and would not stop. I have had to turn off my water supply. I phoned the AA and was astonished to be told that the AA were not prepared to cover the emergency because if I turned my water back on there was another toilet I could use. This is the most disgusting, despicable and dishonourable treatment I have ever received from a company. The AA clearly doesn’t care about the people it covers and is only interested in taking their money and will look for every possible opportunity to avoid helping their customers.  You don’t call having no water supply a home emergency?  Avoid the AA at all costs.

    You have a water supply, you have chosen to turn it off.
  • flashg67
    flashg67 Posts: 3,984
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    Sorry, but I don't see this as an emergency - you have a water supply,  you have a toilet (or 2), and even if one is continually running, it is still useable like this. Even if it is wasteful, it's not dangerous.
    This sounds like a failed fill or flush valve -  a common enough fault that is relatively cheap to sort, even to DIY for many
  • deannagone
    deannagone Posts: 1,031
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    edited 24 May 2021 at 4:49AM
    Things like that, I turn to google and see if I can fix it myself.  Far far quicker than waiting for someone to call round whether through insurance or paid for by me.  It also makes you feel a lot better about yourself to know you can fix things if they go wrong (she says as she planed and rehung a door today- took three tries to get it right lol, but high satisfaction when it was done).  

    That sort of toilet repair isn't usually complicated.
  • IvanOpinion
    IvanOpinion Posts: 22,141
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    edited 24 May 2021 at 6:23AM
    I have to agree with the AA on this - it isn't an emergency. 

    I checked my own policy and it defines an emergency as "a sudden, unexpected event that puts you and your family, your things or your home at risk – or something that makes your home uninhabitable."

    Check Youtube on how to fix this, but if you can't DIY it then you simply need to get a plumber to fix it.  Emergency insurance isn't there to fix every little thing that goes wrong in your house - all that does is push up your premiums plus, possibly, those for anyone else in your postcode.
    Past caring about first world problems.
  • To add to the previous answers, when you told the person on the phone that you "once had an emergency with a toilet and wanted it to be covered if it happened again", it's likely they believed the emergency fell within their definition. For example water spraying from it. 
  • Jenni_D
    Jenni_D Posts: 5,063
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    Is there not an isolation valve that feeds the cistern of that specific toilet? It probably looks something like this:



    Simply turn that off and that toilet will stop running continuously without having to turn off the water to the whole house.
    Jenni x
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