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Praise, vent & warnings

Archives for June 2015

Amazon Customer service - Best there is
Ordered a Jiayu S3 phone from amazon for £170 in mid May. Won't go in to massive detail as I've done this elsewhere already, but I opened a return straight after, then decided not to return it after talking to manufacturer. At weekend I discovered it was riddled with malware but was past the return date. On sunday night I…
Currys know how after sales repair service
Hi I'm looking for some advice Bought a fridge freezer from currys in 2012 and bought a 5 year extended warranty @£79 Whole unit has stopped cooling and freezing Had an engineer out He merely looked at it went on & on about poor intstalation ( I had a kitchen firm install a whole new kitchen including the fridge freezer)…
3rd party vent- help needed re virgin media / canx fees
Seen on another forum* I frequent.. http://www.northstandchat.com/showthread.php?323741-Virgin-Media-Moving-Home-NoCanDo Posyyter moving home, VM cannot supply services, so are cancelling contract, and charging early terminaton fee?? How best for the customer to get out, no charge? * NSC is a very popular football fans…
DO NOT by from ao.com
DO NOT buy from AO.com, they are just another cowboy outfit. They are quick to take your money and then absolve themselves of any responsibility if the appliance is falsely specified on their website. I bought a Smeg UK34XPNF fridge freezer that had the reversible door feature stated in the specification only to be later…
Mis-selling of Richer Sounds 5 year tv warranties
5 years ago I bought a tv from Richer sounds as they were doing a good price on a tv I wanted. Whats not to like, Informative staff, great prices, great company, but then I was asked to buy a 5 year warranty to cover the tv and was specifically told that if i never had to use the warranty in its 5 year length then i could…
AO.com hiding the VAT
I've just purchased white goods from AO.com. Whilst I have no complaints on product, I do have a problem with their price display. They clearly state that prices include VAT. This is true but you only see the VAT after you have entered your address and card details. I understand that this is legal but I believe it to be…
mini whinge, re pay as you go SIMS - no call charge info on packs?
I see various firms offering SIMs, some with a few quid starter credit, but the packs I have seen rarely gives info on costs of calls, texts, data etc, < ALL together > ? I think shops might sell more of these, if there was a wall chart / sign in the display, with prices. Having to look up prices online, AFTER you've…
Shade Station discount codes (Exp 10/7/15)
Hi, I'm new here and I'm spitting mad at the moment, I'll explain why. I hope I'm posting this in the correct section. My apologies if I've got it wrong. I received an email this morning from Shade Station (dot co dot uk) with a couple of discount codes contained within. The headline of the email was "Outrageous Oakley and…
Utilita
Just had someone knock on door, saying that there changing all the meters to smart meters. I'm with British Gas and he tried to tell me, that they were carrying out work on behalf of them. Not so, googled it and basically your energy supply would be transferred to them.
Scam website platesbypost
So I needed a new set of number plates because I had bought some personalised plates from the DVLA. I wanted them to be legal so a google search for legal uk plates turned up platesbypost So far so good, I entered my details, put in my debit card details into the SAGEPAY payment system (I know I should have used my credit…
Praise for Tesco Vent for iDect
Exactly three months ago I bought a triple set of iDect Solo phones. Admittedly I bought them on offer and didn't look too much into the poor features of the phones but that one was my fault. Three months in and there are virtually no numbers left on the keypad of the lounge phone. Now I'm hardly sat rabbiting all day, in…
wall-london.com women's clothes AVOID
...unless you don't mind them sending unwanted brochures through post. I made an enquiry of this company about pair of trousers having completed most of my details online where it said ring to ask if in stock. They didn't have them so I didn't complete the order. Since then they keep sending me brochures in the post…
Morrison's match and more IT glitch
I've had a Morrison's match and more card since October last year. Almost immediately after registering it, I changed my preferences to receiving vouchers that can be used online. Except I have never received any voucher codes, the staff at their online shopping helpline don't have a clue even though option one is…
Pesky company routing calls through a local number- legal?
I am after some advice, we are being bombarded with calls asking for a Mr Smith or Mrs Bird from numerous telephone numbers. Despite me explaining there is no-one here of that name, please remove our number, the calls keep coming (either that or they slam the phone down before I can respond). Lately though, they have been…
L&G pet insurance
Please advise! I'm young and stupid, and have no experience of buying insurance (or of financial matters generally). I took out pet insurance with Legal and General several months ago, since the MSE weekly email mentioned that they were offering £45 Amazon credit. This (Amazon gift cards) arrived at the weekend, and I…
Collect+ - no receipt
I wonder if anyone can help? I sent a parcel back to Clarks through Collect+, i didn't realise till i got home that i didn't have a receipt! Clarks haven't received it yet and i don't know how to track it?! do you think the shop could help? Does anyone have any experience of this please? Thanks
GoSkippy Complaint - Eldon Insurance Services Ltd fishing for dirt!!
Anyone experienced having Eldon fish for dirt after making a complaint against GoSkippy? I made a complaint last night as they cancelled mine and my partners joint insurance because we got the date wrong for when his provisional licence started. The mistake was unintentional but GoSkippy refused to let me amend the policy…
why isn't it illegal to leaflet car windscreens?
it's littering or encouraging littering. The business just places leaflets on property, the driver will most likely chuck the leaflet on the floor when they arrive back. It's a safety issue, wipers can be damaged by lifting them, leaflet could get soggy and break up when it is raining. Driver is unaware when they get into…
Beware the Evans Halshaw "Move Me Closer" deal
Evans Halshaw have a deal where they will move a car that you wish to view from branch to branch. What is not mentioned on the website is that you have to pay £200 that will be refunded if you decide not to buy the car. We decided not to buy and have waited nearly a month for our £200 to be refunded. The full story is a…
Red Button Home Safety aka RB Security who ignore TPS
Just been called on my TPS-registered home telephone from a withheld telephone number. Caller claimed to be Health and Safety and wanted to know if we had smoke detectors and if we checked them regularly. Rapidly went on to the classic SAS Fire & Security script of informing me that burglaries were up in my area, that they…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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