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Praise, vent & warnings

Archives for March 2015

P&O - brilliant customer service
We've been caught up in the Oriana chaos - basically we were due to start a 4 day cruise today but as the ship was unable to dock, it's now a 3 day cruise starting tomorrow. P&O have looked after us brilliantly - they initially thought departure would be slightly delayed so gave us £30 each on board spend but when they…
Sports direct - bad experience anyone?
Terrible quality boots purchased and the studs fall out after very short amount of usage. (Less than an hour) I asked for a refund in store and this was refused as they said they weren't faulty. There were loads of similar experiences on reviews on Amazon but when I emailed there head office to complain and say there was a…
Praise for once
With the onslaught of complaints about companies, thought I'd buck the trend. Went to Halfords (Not the cheapest retailer by far) to buy some fuel additive. Needed it quick so couldn't wait for on line purchase. Went in store, found what I needed, £13+. Checked Amazon on line price on my smart phone, £11.08. Asked the…
Easter Sunday Opening - Whistleblower
A large company near me 'Imperialcarsupermarket' opens for business every year on easter Sunday, they have 3 huge sites with 1000's of cars and employ 300 staff so they are not a small company. every year i raise a complaint against this, and every year it falls on deaf ears. nobody seems to give a dam. who can i raise…
Energy company mistake
I changed from one energy company to another because the new one could supply for £119 per month instead of £134. At a six month review they further reduced the payment to £79. However, the balance was actually -£223 and they had read it as a positive figure. Now a further six months along and I am £450 in arrears. In…
COOP cash machines
since they sold them off , has anyone else been having problems? my local one (in a coop) very often empty or £20 notes only , todays message "cannot contact card provider" , umm , its a coop card. all other machines in the area are of the paying type , however there have been no population changes etc just seems the new…
ASDA cancelled my order... After having delivered it
Hello everyone, I'm in a weird situation. Last week I placed an order on asda.com for some groceries, and it was scheduled for delivery between 12 and 2PM on thursday. Nobody showed up, I got in touch and was able to get them to come back in the afternoon. (The receipt I received later stated they had come and nobody was…
WARNING: WHSmith 25% off greetings cards voucher & self serve tills
Had a frustrating time at WHS at the weekend trying to use a 25% discount voucher at their self service tills. Basically - you can't. :mad: You have been warned.
ASDA Furniture delivery service - ABYSMAL
A warning to anyone ordering items from ASDA George for delivery. If you want it by a certain date or the date that Asda tell you its going to arrive - BEWARE. I ordered some furniture and received a confirmed delivery date from Asda for 26/03/15. On the morning of the 26th I received a text from their carrier stating the…
Abusive Salesman
I'm not sure if this is the correct place to post this but I'll try anyway and no doubt someone will point me in the right direction. Very briefly, over the last three weeks I have been looking to buy a new car and trade mine in. After being giving the run-around with several dealers (I appreciate it's their job) I tried…
Advice on reporting a rogue trader using fake registrations at Companies House
Hi I have had the misfortune to use a professional and legitimate looking company, and after paying them, and when the rains came, discovered faults in their standard of work with leaks to my roof and failure to return an item they removed to reconfigure. I have tried repeatedly to get them to visit me to do remedial work…
Carrier Bag use in Scotland
So Scottish takeaways cannot reuse customer bags in the kitchen, but takeaway providers cannot stop you putting the food in your bags. Is there no end to the way some firms will go to make a profit....…
Selling on Ebay - Started new account today, now suspended? eBay no help at all
Praise: MSE, VAX and YODEL!
I have to thank MSE - I had been looking online for a carpet shampooer and the one I really wanted (based on the best reviews) was the VAX Ultra at £399 - then I took a look at the sale notice on the forum and found it for £139 + pp. ordered it Wednesday morning and it was delivered by YODEL at 1.50pm Friday afternoon! I…
Kiddicare - would never use again
Hi all, Just wanted to highlight an atrocious experience with Kiddicare. Having purchased a product with a giftcard and unfortunately lost the receipt, I find the baby toy has splinters on it, paint chips with one use. I email them to complain, and after MUCH to-ing and fro-ing, having emailed pictures, they now want me to…
Game - poor experience today :(
Took my little lad to Game today in Boston, Lincs - he is 9. He has been saving his 'odd job' money for a few weeks now and had 2 x £1 coins and a further £6 in silver and bronze. 3 people serving, however, 2 were pricing up a console a lad wanted to sell to the store. We waited maybe 20mins before been served. My lad very…
Terrible service
I only take a credit card when lured by a freebie (I have got some nice ones over my years on MSE :D ). Making a purchase in Debenhams last week I was duly lured by the promise of free tea and coffee in the cafe as drinks in the shopping centre are a silly price. My card arrived today and when I tried to register it I…
UPS Serious Warning and Advice Needed
My daughter is starting out as a fashion designer. On Wednesday 25th March early in the morning she received a call from an American A List Star's stylist to send two small items to New York. This was a chance in a lifetime! Only problem they HAD to be in NY by lunchtime the next day (Thursday 26th). The only people who…
Car tyre tracking Con
This warning could save you money. I have just had two new tyres fitted to the front of my car, wheel alignment check is free, I am told tracking is out 3.5 degrees would I like it adjusted £47, this I declined. That same day I took my car to two different tyre suppliers who give a free wheel alignment check and in both…
7DAYSHOP.COM Anyone else NO REVIEWS published ?
Hi just wondered if anyone else has had problems with items returned . Recently returned faulty LED bulb, packed ok but on testing did not work so returned Post Free , fairly long time over a week to get reply from 7 Days but eventually had email response with full refund back to Pay-pal GREAT. Although I had asked for…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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