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ASDA cancelled my order... After having delivered it
davide_b
Posts: 2 Newbie
Hello everyone,
I'm in a weird situation. Last week I placed an order on asda.com for some groceries, and it was scheduled for delivery between 12 and 2PM on thursday. Nobody showed up, I got in touch and was able to get them to come back in the afternoon. (The receipt I received later stated they had come and nobody was home, and also they left a voice mail... None of which was true, as I was home all day and my voice mail was empty.)
After they delivered around 5.30, I noticed there were missing items. I waited for the site to give me the option to request a refund (which took two days). So saturday I tried, but the website kept giving me an error message saying that the order had no items in it.
So, on sunday (yesterday) I tried again, and the same error message appeared. I called them again, and they said it was because no money had actually been taken as a payment. But on the morning of the delivery, I received a text from my bank saying that my credit card was charged, but now on my bank's website I see no traces of this.
What's more puzzling, now ASDA's website says the order was cancelled.
Now I find myself with having received some groceries (but not all of them), a cancelled order on their website and a credit card charge that's not happened, yet. They haven't got in touch with me, so I was thinking of doing nohing and see how the situation evolves.
But overall, I must say I'm really disappointed in how they handle their business. For comparison, I used Tesco home delivery three times and everything was perfect.
----
Sorry for any possible mistake, English is not my native language.
I'm in a weird situation. Last week I placed an order on asda.com for some groceries, and it was scheduled for delivery between 12 and 2PM on thursday. Nobody showed up, I got in touch and was able to get them to come back in the afternoon. (The receipt I received later stated they had come and nobody was home, and also they left a voice mail... None of which was true, as I was home all day and my voice mail was empty.)
After they delivered around 5.30, I noticed there were missing items. I waited for the site to give me the option to request a refund (which took two days). So saturday I tried, but the website kept giving me an error message saying that the order had no items in it.
So, on sunday (yesterday) I tried again, and the same error message appeared. I called them again, and they said it was because no money had actually been taken as a payment. But on the morning of the delivery, I received a text from my bank saying that my credit card was charged, but now on my bank's website I see no traces of this.
What's more puzzling, now ASDA's website says the order was cancelled.
Now I find myself with having received some groceries (but not all of them), a cancelled order on their website and a credit card charge that's not happened, yet. They haven't got in touch with me, so I was thinking of doing nohing and see how the situation evolves.
But overall, I must say I'm really disappointed in how they handle their business. For comparison, I used Tesco home delivery three times and everything was perfect.
----
Sorry for any possible mistake, English is not my native language.
0
Comments
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Like you say, wait and see.0
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I'd also be asking the bank about the text and nothing showing on your online statement. It should at least show the payment and then a refund I would have thought.It's someone else's fault.0
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I'd also be asking the bank about the text and nothing showing on your online statement. It should at least show the payment and then a refund I would have thought.
I think I may receive a text both in case of actual payments and "money checks", as in this case. That's probably the reason...0
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