Game - poor experience today :(

Ivrytwr3

Took my little lad to Game today in Boston, Lincs - he is 9. He has been saving his 'odd job' money for a few weeks now and had 2 x £1 coins and a further £6 in silver and bronze.

3 people serving, however, 2 were pricing up a console a lad wanted to sell to the store. We waited maybe 20mins before been served.

My lad very politely said he has a £7.99 game, he has 2 x £1 coins and the rest is what i have saved up for. The girl serving said she will not serve him and he has to go the bank/post office to change it as she is too busy.

I asked if i counted it for her and put it into £1's would that be ok and she could serve other people while i did that? Nope, but she will call her manager.

Off she toddles and spends 5 minutes on the phone and say's no again, but this time it is her manager saying no (she spent more time on the phone than it would to have counted it )

Anyway, i paid with my card and as the bank/post office was closed (after lunch on a Saturday) i am now stuck with a pocket full of change - ha!

Yes, she did not legally have too accept the cash, but the lad was quite proud of himself saving up, deciding what he wanted to buy and making the purchase himself - only to be shot down. I am an avid gamer, my lad is a future gamer and future customer, but even he said not to worry, we'll buy it online and never come back here again - lol!

Just a vent really as nothing can be done, just wanted to share the experience! lol!

jaydeeuk1

Game are a shoddy company with staff who mainly don't give a toss. When they go bust I doubt many people will shed a tear. Most of the staff will end up at Nandos. They're the halfords of the gaming world.

nearlyrich

We bought a game for a young relative for Christmas 2013 from Game they offered a gift certificate which we took. The game wasn't what he wanted so he went in with the gift cert and the unopened within 7 days of Christmas only to be told he needed the receipt and the card I paid on??? I ended up taking it back myself got a refund and gave him the cash, so that's another young gamer they have lost. The manager was about 17 and he had no idea about customer satisfaction..

pollypenny

What a pathetic thing to do, especially to disappoint a child like that.

MothballsWallet

Isn't there a limit on how many coins a shop can take in a transaction?

I remember one time getting on a Stagecoach bus and paying in a mix of notes and coins and the driver told me off for the number of coins I had (I didn't have that many, I think about 50p's worth in total).

Valli

It's not a limit on how many coins a shop CAN take - but they are entitled to refuse to accept if the payment is not being made with amounts which fall within 'legal tender'

Ivrytwr3

I just counted it:

Apparently up to 20p in 1p, 20p in 2p and £5 in 5p anything after is their discretion (or not). I counted when we got home and we had:

2 x £1
3 x 20p
3 x 10p
£2.15 in 5p's

And about £3 in coppers

wealdroam

Valli wrote: »

It's not a limit on how many coins a shop CAN take - but they are entitled to refuse to accept if the payment is not being made with amounts which fall within 'legal tender'

As your link tells us, 'legal tender' has no relevance to a purchase in a shop.

In a shop both the seller and the buyer are free to accept, or refuse, any method of payment.
Your link also shows that:

It does not mean that any ordinary transaction has to take place in legal tender or only within the amount denominated by the legislation. Both parties are free to agree to accept any form of payment whether legal tender or otherwise according to their wishes.

bluenoseam

Can't say I blame the assistant - it was SATURDAY, arguably one of their busiest days of the week I don't doubt and you want to hand over a bunch of change for them to count? Polite as you may have put it you're being a bit of an eejit & decide to rant about the assistant's refusal to accept something they legally don't have to!

Honestly, there are times I'd accept the change - but on a Saturday when you already admit the place was busy there's not a cats chance in hell I'm doing that. I'd politely say to you that it was not convenient to do so at that time & ask for alternative payment method, what you see as "bad customer service" is an example of using LOGIC. If the shop's dead & I have time to spare (or at the very least colleagues/tills to spare!) I would consider it, if everyone's serving it's not practical.

Commendable as it is for your son to save up ultimately the reality is that it was not practical for use at the time.

Oh and having checked a receipt they have one of those god forsaken "customer surveys" you can fill in & tell them about your experience, perhaps a little more useful than venting here.

ThumbRemote

bluenoseam wrote: »

Can't say I blame the assistant - it was SATURDAY, arguably one of their busiest days of the week I don't doubt and you want to hand over a bunch of change for them to count?

It takes a couple of minutes, if that, to count out £6 in change. Probably less time than it took to phone the manager.

Money-Saving-King

Ivrytwr3 wrote: »

Apparently up to 20p in 1p, 20p in 2p and £5 in 5p anything after is their discretion

Doesn't mean they have to take that either, that's just the maximum legal limits. Technically you can't force a shop to sell you anything if they don't want to (providing there's no discrimination).