Game - poor experience today :(

apesxx

My OH is the store manager of a computer games shop (not game), I asked him whether he would have refused it. He said no, at the end if the day it's a sale and he especially would not have refused it from a child. He also said £8 is nothing, he's taken much more than that before and it's just the shop assistant being lazy. His words 'yeah it's a ball ache counting it all but if you do it for them and give good service, that person is more likely to come back to your shop next time they want something else'.

apesxx

Blackpool_Saver wrote: »

Yes, I would have taken the opportunity to teach the child that shops don't like taking a lot of change, you could gone to a coin star machine, or paid it into a bank etc etc, then gone to the shop

Have you seen the % those machines charge? Why should the child lose 80p of his hard saved money to have a machine change it for him? £8 is not a lot really in change. Now I could understand if he was buying a £40 game in coppers, you would expect the father to exchange it first.

clarkey3262

Thrillho wrote: »

This is such a first world complaint. The amount of time it would take a staff member to count all those pennies would surely cost the company more than the profit they made on the sale.

I used to work in a shop and we were delighted to take change as long as people had counted it up themselves before handing it over. We had a weighing scales though so it only took a second to check the amount was correct.

This is a forum for consumer rights/money saving/everything else it seems to cover these days in the first world, not third world developing countries. Are people not allowed to complain these days about things that happen over here just because something else is happening somewhere else in the world?

timbstoke

Ivrytwr3 wrote: »

b. What i didn't add to the original tale was the reason it took 20 minutes to get served was 2 of the 3 staff were testing a console a customer was selling and chatting to him about what games/trophies etc they had achieved while the queue was growing - no one told them that it was 'inconvenient' to serve them. But i didn't want to sound like i was whining for whining sake, we just waited patiently in the queue for our turn to be served.

So...three staff, two of whom are tied up with another customer. A 20 minute queue. And you feel it's perfectly reasonable to dump a pile of change on the counter and expect them to count it?

This is why I stopped being a people person.

JReacher1

apesxx wrote: »

My OH is the store manager of a computer games shop (not game), I asked him whether he would have refused it. He said no, at the end if the day it's a sale and he especially would not have refused it from a child. He also said £8 is nothing, he's taken much more than that before and it's just the shop assistant being lazy. His words 'yeah it's a ball ache counting it all but if you do it for them and give good service, that person is more likely to come back to your shop next time they want something else'.

I can't think of a computer game shop that isn't game therefore I am guessing your OH works at a local small store. In which case I imagine you are less picky as you barely break even.

I think reading the thread it's pretty obvious that :

1) the game store assistant handled the whole situation very badly.
2) it's unreasonable to go into a store an try and purchase a very low cost item with hundreds of coins.

Neither game or the OP have come across well in this thread.

(Text removed by MSE Forum Team)

geerex

timbstoke wrote: »

So...three staff, two of whom are tied up with another customer. A 20 minute queue. And you feel it's perfectly reasonable to dump a pile of change on the counter and expect them to count it?

This is why I stopped being a people person.

But...but...but...the customer is always right!!!

DaveTheMus

Ivrytwr3 wrote: »

Game have apologised, incident is being investigated and we have received a credit note.

Thanks for all the comments.

What a joke...

'incident is being investigated'....

absolutely pathetic...just hope the poor girl doesn't lose her job over this...

...I'm sure your son would be so proud.

gycraig_2

timbstoke wrote: »

So...three staff, two of whom are tied up with another customer. A 20 minute queue. And you feel it's perfectly reasonable to dump a pile of change on the counter and expect them to count it?

This is why I stopped being a people person.

id be absolutely fuming if i waited 20 minutes to be served and the idiot in front of me got out 200 coins to pay for a 9quid or whatever game.

having worked in retail i would of done what that girl did. They could lose a 60 quid sale while counting pocket change.

Unless im a moron surely you had a bank card or cash on you and could of just paid with cash and got the money changed at a bank ?

ThumbRemote

JReacher1 wrote: »

I can't think of a computer game shop that isn't game therefore I am guessing your OH works at a local small store. In which case I imagine you are less picky as you barely break even.

"Barely break even" - if there's anything that sums up Game, that's it.

JReacher1

ThumbRemote wrote: »

"Barely break even" - if there's anything that sums up Game, that's it.

They made a profit of over £200m last year which isn't that bad!