Game - poor experience today :(

Ivrytwr3

bluenoseam wrote: »

Can't say I blame the assistant - it was SATURDAY, arguably one of their busiest days of the week I don't doubt and you want to hand over a bunch of change for them to count? Polite as you may have put it you're being a bit of an eejit & decide to rant about the assistant's refusal to accept something they legally don't have to!

Eejit? Ranting? I don't recall any of that. My son did the full transaction, handed over the game, explained the pocket money situation and i stood behind him just watching. I expected her to laugh and say something like "no problem", but she shot him down and then got the manager to shoot him down too - real nice.

But thanks for the added dramatisation of the event!

And btw:

a. it was 2 £1 coins, 20ps and 10ps approx £2 of 5ps and the rest in copper. It took me 2 minutes to count.

b. What i didn't add to the original tale was the reason it took 20 minutes to get served was 2 of the 3 staff were testing a console a customer was selling and chatting to him about what games/trophies etc they had achieved while the queue was growing - no one told them that it was 'inconvenient' to serve them. But i didn't want to sound like i was whining for whining sake, we just waited patiently in the queue for our turn to be served.

JReacher1

Poor customer service but £3 in copper does seem a bit ridiculous. Thats a sizeable number of coins!

marliepanda

Ivrytwr3 wrote: »

I just counted it:

Apparently up to 20p in 1p, 20p in 2p and £5 in 5p anything after is their discretion (or not). I counted when we got home and we had:

2 x £1
3 x 20p
3 x 10p
£2.15 in 5p's

And about £3 in coppers

£3 in copper and 53 5ps is a bit much to expect them to take...

Money-Saving-King

marliepanda wrote: »

£3 in copper and 53 5ps is a bit much to expect them to take...

Completely agree. Op as much as you were probably proud to see your son spend his pocket/off job money you really should have changed it into sensible denominations first.

Ivrytwr3

Money-Saving-King wrote: »

I also suspect your accounts of the other events are exaggerated to try and justify the obvious hold up paying with that amount of changed caused.

lol! :rotfl:

Wow, now i am lying to make my 'drama' more interesting You should be solving crime due to the leaps you are able to make!!

bluenoseam

Ivrytwr3 wrote: »

Eejit? Ranting? I don't recall any of that. My son did the full transaction, handed over the game, explained the pocket money situation and i stood behind him just watching. I expected her to laugh and say something like "no problem", but she shot him down and then got the manager to shoot him down too - real nice.

But thanks for the added dramatisation of the event!

And btw:

a. it was 2 £1 coins, 20ps and 10ps approx £2 of 5ps and the rest in copper. It took me 2 minutes to count.

b. What i didn't add to the original tale was the reason it took 20 minutes to get served was 2 of the 3 staff were testing a console a customer was selling and chatting to him about what games/trophies etc they had achieved while the queue was growing - no one told them that it was 'inconvenient' to serve them. But i didn't want to sound like i was whining for whining sake, we just waited patiently in the queue for our turn to be served.

I'd say I gave the "essential" points of your post cutting out the drama for effect. On point B, I'll tell you from experience about testing consoles, you gotta check certain things & ensure they're right - does it take 2 staff, no I'll give you that, but it does take TIME. Could it take 2 staff, possibly, it may have been a newstart or a console someone wasn't familiar with, not going to lie if I went back to that job if someone comes in with a "new" console I'd need help to factory reset it.

How long it took for you to count is irrelevant, you handed over by your stated fact £6 in mixed change - that's not going to sail on a Saturday. I don't mind being handed a pound in assorted bumf, but £6 including copper is not reasonable - my experience with facing customers is that'll often be exchanged by Bank of MAD & more reasonable currency offered. Backstory doesn't change things, nice wee story as it may be, on a Saturday I'm refusing it based on the fact it's not practical. Call that "shooting someone down" if you will, I'll call it being honest & consistent, cos 100 times out of 100 in the same situation the same call is made. Perhaps it's the old man in me talking, but for as rude as you think that may be, I think it's equally rude for someone to hand over £6 in mixed change.

(Should also point out at this stage this is the sort of reason I long for the day we live in a cashless society!)

Nodding_Donkey

Does he really get his pocket money in coppers and 5ps?

Poor little sod.

iammumtoone

OP my son gets his pocket money in small coins like yours (he gets up to 20p per day depending on his behaviour) what we do is when ever he gets to 1 pound I swap it for a pound coin to avoid the situation you have described he also gets a extra 10p when he reaches a pound and extra again when he reaches 5 or 10 pound to encourage him to save it rather than waste it.

I suppect the shop assistant was young, whilst she didn't have to accept it I think most people who had kids of their own or knew a child well would have done.

Valli

wealdroam wrote: »

As your link tells us, 'legal tender' has no relevance to a purchase in a shop.

In a shop both the seller and the buyer are free to accept, or refuse, any method of payment.
Your link also shows that:

I posted the link to show that retailers have the option to refuse to accept payment in coin if they choose to; I did not intend anyone to construe that offers to pay must be in the form of legal tender, in answer to Mothballswallet's post, as you say.

In a similar situation once my daughter was paying for something she had saved up for, in small coins - lots of coppers, and the assistant who served her had no issues at all and happily accepted her payment.

Ivrytwr3

Ha ha! So you have escalated this to i was an 'aggressive customer'? Wow! Another amazing leap - my son did the talking, i offered to count the money then i asked for her name, nothing more. I don't do 'aggressive' especially for eight quid and especially in front of my son.

I also don't care what other staff were doing hence why i didn't include it, i added it after to give the full story.