Game - poor experience today :(

Gra76

Ivrytwr3 wrote: »

2 x £1
3 x 20p
3 x 10p
£2.15 in 5p's

And about £3 in coppers

Even with £2.15 in 5p's I was thinking it wasn't too bad, but then I spotted the £3 in copper....So we're talking about anywhere between 201 coins (if all the copper was in 2p's) and 351 coins (if all the copper was in 1p's).

I'd imagine that even if the shop was quiet (not likely on a Saturday) that'd be a good 9-10 minutes counting coins and carrying out the transaction. Sorry OP, but I think that's just a little much to expect, especially if she was the only staff member free.

The bank of Mum & Dad could have least changed the copper and the 5p's into £1 coins so that the lad could spend some nice shiny £1 coins, or even better switch a £5 note into the equation so he could feel like he was spending in the big leagues! :cool:

bod1467

Count 10 x 1p coins and stack them.
Stack 1p coins next to this stack - the equal height means 10 x 1p coins.
Count the number of stacks.
Repeat as necessary for other coin types.

Doesn't take long. My wife (in her role as treasurer for the PTA) tallies up collections from fund raising events and can often have a few hundred pounds in various coinage - it really doesn't take very long.

Valli

geerex wrote: »

I'm sorry OP, but you got this one wrong. I'd be surprised if any retailer would be willing to accept £3 in copper for a transaction. It's simply too much hassle.
You really need to think things through about how your actions affect other people instead of being pretty unreasonable about something which most normal people would dream of doing.

I don't think the OP has been 'pretty unreasonable' at all - he has described the experience as 'poor' - he has not gone overboard (IMO) in his criticism of the employees of Game just pointed out that, in his opinion, they could have found the time to count the coins, just as they found the time to assess the s/h piece of kit being brought in and to make the phone call. Had it been their policy not to take large amounts of coin in payment they could have said so, pleasantly, instead of messing about.

marliepanda

pollypenny wrote: »

If two assistants can spend 20 minutes with one customer surely to God one assistant can spend 5 minutes counting coins.

Maybe she's not very good at counting!

Trade ins and second hand sales on a console generate a lot more income than a £6 sale. The 2 staff members could have been training. There could have been a huge queue behind the op.

Anyway he was way over the legal tender so game can refuse. Maybe the girl didn't have time because she had other jobsto get done. Maybe game were not reasonable but neither was the op taking in that volume of loose copper

somethingcorporate

Poor customer service indeed.

geerex

Valli wrote: »

I don't think the OP has been 'pretty unreasonable' at all - he has described the experience as 'poor' - he has not gone overboard (IMO) in his criticism of the employees of Game just pointed out that, in his opinion, they could have found the time to count the coins, just as they found the time to assess the s/h piece of kit being brought in and to make the phone call. Had it been their policy not to take large amounts of coin in payment they could have said so, pleasantly, instead of messing about.

No, it IS unreasonable. To count £3 in copper on their busiest day when they will still be "understaffed" (due to their somewhat unpredictable business model) is simply asking too much and rather selfish.
To bleat on about how it was a child and thus should have been accepted without quibble is missing the point. Nobody in their right mind would think that handing over HUNDREDS of coins for a sub £10 transaction is acceptable.
The OP should be using a little logic here instead of being selfish and expecting the world to do what he wants instead of actually thinking about how his (in)actions affect others.

bluenoseam

I'm also thinking what makes a child so special? Forgive me, we live in a society where it's all equality & consistency, so why do we constantly pander to the youngest members of society? Kid's going to have to realise at some point in time that some things you just don't do, that's why most parents I ever dealt with did as I explained the whole "exchange at the bank of MAD". (Incidentally, just incase some people don't get that, that's bank of mum & dad not bank of the very angry person)

Like it or not, if a sales assistant said to me the payment offered is not accepted, I'd probably be likely to accept it & offer an alternative - but that's coming from years of people not accepting Scottish notes!

Valli

geerex wrote: »

To bleat on about how it was a child and thus should have been accepted without quibble is missing the point. Nobody in their right mind would think that handing over HUNDREDS of coins for a sub £10 transaction is acceptable.

OP hasn't 'bleated on' nor mentioned it should have been 'accepted without quibble'.

Moreover, when the payment offered was refused he offered an alternative method of payment.

geerex

Valli wrote: »

OP hasn't 'bleated on' nor mentioned it should have been 'accepted without quibble'.

Moreover, when the payment offered was refused he offered an alternative method of payment.

I was referring to the bleating in general, not specifically from the OP.

Regardless, he should have just ponied up some reasonable tender in the first place instead of trying to palm half a tonne of copper off on some poor sales assistant.

Loucien

With Game the quality of staff seems to vary greatly from store to store. The ones in Paisley have been very good and on-the-ball whenever I've been in.

But I've been in a branch where they didn't know what their own special offer was - even though I pointed out the large signs in their window detailing it. Instead of looking they flapped out for 10min asking managers and offering other (not nearly as good) deals.