Game - poor experience today :(

Takeaway_Addict

marliepanda wrote: »

£3 in copper and 53 5ps is a bit much to expect them to take...

No its not, retail shops go through pennies like anything.

barbiedoll

I must admit, my local Game store is fantastic, as are the staff. My son has traded in consoles and games many times and we went in there one Saturday afternoon with an Xbox and loads of games so that he could trade the lot in for a PS3. The (young) assistants were extremely helpful, on a very busy afternoon, they were very patient and got us a really good deal in the end, nothing was too much trouble for them.

I've worked in retail and someone coming to pay for something with bags of coins, is always a nightmare. No-one can ever count their bags correctly, and the thought of having loads of 5p pieces to cash up at the end of the day, is enough to give anyone the horrors. We used to save our coppers to give to our son towards his pocket money when he had done his chores, but I wouldn't have dreamed of taking them to a shop to spend. We used to give him the equivalent notes and change it up ourselves at the bank or post office. I stil have a glass jar of coppers that my aunt saved up for him several years ago!

They probably could have handled it better but I think that OP is expecting a little too much on a Saturday afternoon in a gaming store!

Money-Saving-King

Ivrytwr3 wrote: »

then i asked for her name

Was that really necessary?

pollypenny

If two assistants can spend 20 minutes with one customer surely to God one assistant can spend 5 minutes counting coins.

Maybe she's not very good at counting!

dld2s

I used to work in retail (havent for a while now, thank god ) busy or not I would never have refused to take a mixture of bumf for so little a amount, £10 plus or it all in 1p's I would maybe look at how busy I was and take it from there,

If a shop refused to take from myself what the OP's son was offering I wouldn't argue with them about it, but I would really think twice about using them again

MothballsWallet

pollypenny wrote: »

If two assistants can spend 20 minutes with one customer surely to God one assistant can spend 5 minutes counting coins.

Maybe she's not very good at counting!

She could always get a job at HMRC

geerex

I'm sorry OP, but you got this one wrong. I'd be surprised if any retailer would be willing to accept £3 in copper for a transaction. It's simply too much hassle.
You really need to think things through about how your actions affect other people instead of being pretty unreasonable about something which most normal people would dream of doing.

Ronaldo_Mconaldo

A long time ago when I worked on the tills in Sainsburys, if someone came along with a load of change, provided it's wasn't hundreds of pennies and they looked like they were trying to scam me, I'd just have a quick look and ask them what they thought they'd given me and then just say that it was right and put it through. I'm amazed that Game are still going, they're just a second hand shop now.

JReacher1

Ronaldo_Mconaldo wrote: »

A long time ago when I worked on the tills in Sainsburys, if someone came along with a load of change, provided it's wasn't hundreds of pennies and they looked like they were trying to scam me, I'd just have a quick look and ask them what they thought they'd given me and then just say that it was right and put it through. I'm amazed that Game are still going, they're just a second hand shop now.

That approach would mean your till would be lucky to balance at the end of the day. I imagine if you still worked at sainsburys then your boss would be having a little chat with you

aileth

I've worked in retail, and if a little lad came up to me with that amount of change that he had saved up to buy a game with, I would count the coins with a smile. As someone else has said, the time it would have taken would have been far less than phoning the Manager.

I've done transactions before with lots of change. I used to work in a chocolate shop and often had kids coming in with pocket money. If the amount of change didn't fit into the till section, I used one of the bank's money bags to put it in and then took it into the back room when it was quiet/or get a colleague to do it and marked the till number up on it and also notified my Manager.

Of course, there's a chance the Manager has given instructions to staff to never accept high change values, but to be honest it's just customer service really. I have to say though, it would be a different story if an adult came in, but making a bit of extra effort to totally make a kid's day? Come on...