P&O - brilliant customer service

gettingtheresometime

We've been caught up in the Oriana chaos - basically we were due to start a 4 day cruise today but as the ship was unable to dock, it's now a 3 day cruise starting tomorrow.

P&O have looked after us brilliantly - they initially thought departure would be slightly delayed so gave us £30 each on board spend but when they decided to start it tomorrow, they're paying our hotel bill for tonight and giving us a 50% refund.


Well done P&O - customer service at its best :j:j:j:j

daytona0

Drinks on P&O then!!

Colin2511

Well Done P&O - they were brilliant with us a few years ago when a major crash in France and total road closure for 6 hours - whilst we were on it stuck , they had to repair the road before we could get off as the accident was just before the next junction


this meant we missed the Zebrugge- Hull crossing back - we had rung and they were aware of the problems, as lots of people had run and were waiting as long as they could as lots were caught up in it- but it had to go (not their fault), as the kids were tired we drove back to France to catch either the tunnel or the ferry crossings back from Dover and saw their office at the ferry terminal, -

I asked for the first available tix and explained we were all tired and just wanted to get back to England - when she asked why we were tired we explained the fuss of the day - she asked if we had our tix (yes in my handbag). ... and proceeded to print our tix for the ferry - at NO COST... This was completely unexpected, as it was not P&O Ferry at Dover fault and that we had missed our boat in Zebrugge -


we wrote a letter to their head office when we got back, as it was a lovely action and excellent customer service,

pendragon_arther

I hope you don't get caught up in the vomiting virus syndrome and all the toilets get blocked up.

Goldiegirl

pendragon_arther wrote: »

I hope you don't get caught up in the vomiting virus syndrome and all the toilets get blocked up.

You can get Norovirus any where, not just on P&O cruise ships!

pendragon_arther

Goldiegirl wrote: »

You can get Norovirus any where, not just on P&O cruise ships!

True, but it usually ends up on P&O cruise ships.

paddyrg

pendragon_arther wrote: »

True, but it usually ends up on P&O cruise ships.

That's quite an allegation, can you back it up?

gettingtheresometime

well we're back from the trip and had a brillant time.

And looking at the size of the dent in the ship you can understand why they delayed the departure!

gettingtheresometime

pendragon_arther wrote: »

True, but it usually ends up on P&O cruise ships.

if that's the case then its only because people don't wash their hands when they enter the restaurants with the anti-bacterial gel or refuse to stay in their cabin when they're obviously ill

pendragon_arther

paddyrg wrote: »

That's quite an allegation, can you back it up?

Yawn... Okay, just to amuse your pernickety mind:

http://www.cruiselawnews.com/2014/03/articles/norovirus/norovirus-breaks-out-on-po-cruises-oriana/

http://www.telegraph.co.uk/travel/travelnews/9744552/PandO-passengers-describe-hellish-conditions-aboard-norovirus-cruise-ship.html

A cruise firm is being taken to court for the fourth consecutive year by passengers struck down by a vomiting bug on one of its ships.

http://www.dailyecho.co.uk/news/11293334.Cruise_firm_taken_to_court_over_virus_outbreak/

gettingtheresometime

As I said passengers could do alot to help themselves if only they stayed in their cabins when ill and used the gel as requested.

You've obviously got a thing about P&O ....but I prefer to speak as I find