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Praise, vent & warnings

Archives for January 2015

Home care underpaid
Having experience in this sector people should be paid hour usually people get paid per call, a 30 min call = £3.50, a client is charged £20 per hr uniforms are provided and mileage allowance 40p per mile this is to cover car repairs, tyres, petrol, private insurance for taking clients out, most carers provide their own…
Light Rabbit beware
Returned G4 LEDs that didn't fit . So disorganised that they can't find my original order and no refund yet!
livid!
4 - 5 times a day i am getting a call on my landline form capital one fir a woman who does not live at my address. I a have politely asked them to stop. Each tine they apologise and say they will but its still happening. Same time each day, i am at my wits end with them. I told them we have had no correspondence from them…
Plastic in Tesco Chicken Breasts!!
Today while eating dinner, I came across some unpleasant bits up plastic I thought was originally bones, but turned out the be thin strips of white plastic. Some I feel is stuck in my throat. Absolutely disgusting, does anyone know the best way to go about complaining about this? Obviously some compensation, vouchers etc…
Praise for Base.com
Ordered a Skylanders set for my Son at the end of November. Noticed a few days before Christmas it was for the wrong platform :eek: I was well out of Base.com returns period. Dropped them an email and they said they would take it back for a refund. Due to work, I never got it returned until 13.1.15 Arrived 14.1.15. Got an…
Praise for Yodel..
Sending a big YO to Yodel for delivering my 'Sea of Red' poppy to me in one piece ...... I watched the lovely Yodel lady...carefully take it out of the front seat of the car where she had lovingly surrounded it with a Winter fleece ...she then walked up my drive with it covered by her umbrella to protect it from the…
Small vent about BT
I'm a BT customer (for my sins). My marketing preferences are all set to 'no marketing' and these have been honoured until Tuesday when I received a call from BT trying to flog me Infinity. After hanging up, I called BT to check my preferences and to let them know that I'd received a sales call despite asking that I don't…
Tesco Recall of Apple & BlackCurrant Squash
You may have seen this on the BBC website today. If not, Tesco has recalled its blackcurrant and apple squash drink after consumers complained of a "foul smell" and of feeling ill. Full article available: http://www.bbc.co.uk/news/uk-31026486 It seems to be the Tesco No Added Sugar Double Concentrate Blackcurrant & Apple…
bensons for beds
after waiting a month D-day for our lovely new bed arrives, drivers were lovely so praise for them.. but now to the main part... our bed is the 'connoisseur Supreme' with a hefty old price tag to it too, but we liked the bed and ordered it... this morning it's arrived, with a broken drawer and a full packet of parts…
EasyJet - they CHANGE the price at the last minute - is this illegal?
I chose my flights on easyjet site. The flights were put in my basket. I went through to payment. I put in all the details and on the final page it showed me the total amount I would pay. I hit 'confirm' and a window popped up saying one of the flights had changed price! It was now £6 more - did I want to continue? I hit…
MSE News: Used a dodgy claims handler? Now the Legal Ombudsman can help
"People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman..." Read the full story: Used a dodgy claims handler? Now the Legal Ombudsman can help Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
Generous responses to complaints.
As I have mentioned previously on this forum, I do more than my fair share of complaining. Here are some of my more recent complaints: Wilko I complained on their Facebook page about their ridiculous curtain pole brackets that were ruining our wall after only being up for one night. They sent me a £15 voucher. Argos I…
Scam Call today BEWARE
Had an interesting call this morning which I proved was a scam. Phane rang, person other end in broken English said he was calling from "Accident Verification Service". Immediately I thought this could be a suspect call so I decided to play along to see what happens. I was asked if I had had an accident in the last 3…
Possible fraudulent van hire company
Dear all, I do not now if this is the right place to post this information but I hope it helps someone out there. A few days ago I hired, on-line, a van to assist with a move this weekend. It was from a company called Self Drive Vehicle Hire and was fro just over £100. This morning I received a cancellation via e-mail…
Blukoo Spam Emails
A little warning about Blukoo: When I register with an online company, I always use the following email address "name of the company"@not&&real&&website&&.com (I do own a few websites for my business, so I have unlimited emails. For example, with this forum, my email address is:…
OS maps price con trick!
So the explorer maps sell for £4.99 plus £1 postage. Look at their Ebay shop. They now have a 25% reduction code till 2nd Feb. but the code is only for use if bought direct from them. Price before the code is £7.99! AAARRRGGGHHH!
Praise for Ebay seller
I recently purchased some very expensive perfume on Ebay. It arrived around a week later - I wasn't in any particular rush for it, so that was fine! When I opened the box, the seller had included an apology note; They had been on holiday and said they were sorry that it was posted so late... and also included a cheque for…
Praise!! - nhs
I have been unfortunate that I have needed assistance at two of our local hospitals (broken elbow after a fall and a suspicious lump) and quite frankly the staff at both hospitals have been exemplary.
Shops/restaurants and breastfeeding.
I thought I would create a thread of positivity as an alternative to my Argos thread. My baby is coming up 6 months and has been breastfed throughout. I struggled initially as it turned out she had undiagnosed posterior tongue tie, so she was not feeding effectively and needed to eat even more frequently than a typical…
Legal & General - Amazon voucher problem
I took out a home insurance policy with L&G in October because MSE said I'd get £70 Amazon voucher, 75 days after policy started. I contacted L&G and they said NO, as it wasn't a content and buildings policy! :(

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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