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Praise, vent & warnings

Archives for December 2013

UNIQLO - beyond rubbish customer service!
I ordered 10 tops on-line from UNIQLO - 5 different styles and each in 2 sizes. I received the items with no problem and selected the ones that fitted/I liked and packed up the remainder, completed the returns paperwork and took it to the local Collect+ outlet for shipping. This was December 3rd. On December 13th I…
Who to complain to? Compo?
Am waiting in A&E with an embarrasing injury and was wanting some advice as to whether I should apply for compensation. I bought a new stick deodorant and followed the instructions that said... "Remove lid and push up bottom." For some reason the nurses are laughing at me
warren james poor service
On Nov 28 (this year) I went into my local Warren James and stated that I wanted a medium sized silver neck chain for my wifes xmas present and was sold what I thought was the ideal gift! women being women No it wasnt so off I went back to my local store today 30 Dec for a refund, only to be told "no chance not that long…
Phones4U excellent service
As one of those who regularly moans about poor customer service I thought I should post praise for good service from Phones4U. Without going into too much detail as I still have issues with my new network provider to explore, my new phone with a technical problem was exchanged without question this morning for another new…
Monkey-Shop.co.uk -Avoid
I I ordered some items from this on-line store before Christmas. They arrived with a component missing,which renders them useless. The only way to contact them is by email,which they have totally ignored. I will avoid them in future.
Fuming over my new look delivery
Ordered 12 things in the New look sale, they where delivered today when no one was home so the driver just left the package on the doorstep IN THE RAIN! Everything in the bag is wet including a pair of shoes which I don't think are going to be usable now. I'm absolutely fuming, what kind of moron leaves a parcel on a…
Rubbish quality football shirts - vent!
Well my 13yo wanted the Arsenal away shirt for Christmas with his name on the back. It was all he wanted, if he got nothing else he would have been happy. The shirt cost me just under £50 with the lettering. He has worn it continuously since Christmas Day - it hasnt even been washed yet - and it is covered in pulls and…
Praise - Wex Photographic
Purchased a Lumix TZ40 digital camera with free Lumix case and 8Gb memory card by phone call from Wex Photographic of Norwich last Friday. It was delivered Saturday AM wrapped up like a mini bubble wrapped zeplin. The whole process, price, delivery and customer service was brilliant. Highly recommended.
Matalan home delivery CRAP!
So I order a few bits from Matalan for home delivery, one of them being a nice over mantle mirror half price in the sale at £30, to be delivered on the 27th, everything comes bar the mirror, so I call customer services only to be told that the delivery driver may of had a small car and obviously couldn't fit it in on his…
Virgin Pensions : A warning
OH stopped his Virgin pension payments last year indefinitely - Self Employed, income down, couldn't afford the £150pm. Payment to Virgin went out last week from his bank account - turns out they reinstate the direct debit automatically after 12 months. They can't refund his money as it has gone into his pension, so he can…
Corban Direct - Awful customer service
Purchased Christmas lights from this company at the beginning of December but so appalled by their customer service that I joined this forum site just to vent my anger about my experience and warn other potential customers. Firstly their web site shows lots of products but how many of them they actually have is debatable.…
Sky Installation
After all my b****ing about the Sky sales team etc. I have to praise the guys who came on Saturday to do the installation itself. there was no rush, we discussed the position of the dish, cables etc. one guy up a ladder and another doing the cabling and installing the box. They couldn't have been nicer. Congratulations…
Currys Online
In the past, I've never had any issues with Curry's Online but the past week has been frustrating. On Christmas Eve, my beloved Playstation hard-drive died, meaning that I had to spend Christmas Day actually communicating with my family instead. So terrible was the thought of this that I jumped straight on to my laptop to…
Whaqt happened to the Xmas Spirit
Just checked my drinks cabinet and we are out of rum, This is going to ruin New Year.
Christmas dinner "ruined".
Sorry, I just needed to "vent". ...it was the sprouts. (I blamed the dog, though, and got away with it)
Christmas ruined
it rained and I burnt the turkey how much compensation am I entitled too - can I claim from the oven company? My entire family was devastated, including the dog.
WHSmith online. Awful service
Hi there. I ordered a book on 12th December which had to arrive by 20th December at the latest. The website stated 3 to 6 working days for delivery to a local store, so I felt confident that it would arrive. The stores had the same book in stock, but it was £7 more, hence I ordered online (tbh, I think its very weird to…
[TEXT DELETED BY FORUM TEAM] Order hasn't arrived, received bizarre email!
Sorry this post is long but I wanted to explain clearly. I purchased this Living Social deal: https://www.livingsocial.com/deals/920213-japanese-kimono-doll-umbrella The deal cost £9 and was for a voucher that I could spend at www.myavarice.co.uk to get an umbrella that normally costs £34.99 for just £3.99 postage so I…
"Green Energy Solution" Glasgow
Okay, bit of a tale here. Came in from work a week or so back, to find a leaflet shoved under our front door from "Green energy solutions" offering us free attic and cavity wall insulation. Now, coz we're proper MSErs, we had our attic done for free last summer (Ta very much!) and our flat is top floor, can't really have…
Asda misuse of my payment card
I have joined MoneySavingExpert specifically to vent my anger over this issue, so apologies if I am not posting in the correct place. I had an order with Asda to deliver 182.53 worth of groceries. They were unable to supply all the items and so charged me 159.86 for what they did deliver. All well and good so far. BUT they…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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