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Praise, vent & warnings

Archives for May 2013

Praise for Appliances online!
I came on here to vent about John Lewis and their bad customer service. Only fair I share the good experiences as well. Ordered a washing mashing on Wednesday night 9.30pm. Midday the next day I received a phone call confirming the delivery and offering to collect my old machine for free! Yes they did try and sell me their…
VERY & delivery charges
Checked my account balance with VERY today and found there was a charge for P&P. I phoned them to ask what it was for and they said it was for an item I had returned. I said these charges should have been refunded under DSR but they said they only refund P&P if the goods were faulty, not if the customer merely changed…
Radio 4 Moneybox
Do you listen to Moneybox at lunchtime of a Saturday on Radio 4. I've just had an email saying what tomorrows show includes and i saw this. JUST A TICK Legitimate websites of major and well-known online retailers are being used to lure people into joining a club which can cost them hundreds of pounds. A tick in a box to…
Tesco Vouchers Rant.
Along with my clubcard statement, I got the usual money off/extra points vouchers. There were two vouchers for £4 off a £40 shop. The voucher clearly stated "This voucher can be used twice" My partner went off to do some shopping, with "Make sure you get that voucher back. Because it can be used twice" from me ringing in…
Kitchen Spammers (We need to fight back)
Right folks I am sick of Kitchen Spammers! They keep posting all over the place for the dodgy Kitchens! (Text removed by MSE Forum Team) In brief these guys are conning scum who misuse SEO to big up their site. Please can others help in this fight? (Text removed by MSE Forum Team) Many think they are attributed to a miss…
pirate dvds online beware
Please beware of websites such as: cheapdvdsboxset.co.uk. I got sucked in because the prices weren't alarmingly cheap and were advertised as wholesale which explained why they were a little cheaper. I feel really stupid getting sucked in and I would like to warn others so that they don't do the same. This company SELLS…
We are currently experiencing very high call volumes ....
your call is important to us, please hold. Every phone call to any company that I've made for as long as I remember always has the : We are currently experiencing very high call volumes please hold It is so annoying - I'm currently on hold with Tesco mobile waiting to cancel : We are doing everything we can to answer your…
Praise for John Lewis and Silver Cross
I recently bought an ex display Silver Cross pram from the John Lewis store in Cheadle, Cheshire. Every time I have visited the nursery department there, the staff have been excellent in their level knowledge and helpfulness. They made great recommendations and gave me a run down of the pros and cons of everything I was…
Bought good online, goods not received, money debited from accout.
Hi, I am looking for some advice. I purchased fancy dress goods to the value of £120.35 online on Wednesday the 15th of May 2013 through the website Sailor Fancy Dress. The following day the money was debited from my account. The following Tuesday my goods had not arrived so I contacted the company via their contact page…
Action Conveyancing - no action at all
Still waiting for my buyers conveyancers - Action Conveyancing to exchange. Everyone is waiting Some have been waiting 14 weeks now! They dont answer the phone! They dont respond to emails! They may be cheap BUT dont use companies like them It will raise your blood pressure and could lose you a sale/purchase :mad:
John lewis dont believe the hype
Ordered a washing machine over the phone on Monday afternoon for £500 asking for delivery weds 29/5/13 between 2pm and 9pm. Great I thought. Free iron, 2 year guarantee! Took afternoon off work. 8.10pm no machine, ring them up- no you ordered it for next week on 5th June. Guarantee paper work and free iron turn up before…
Double Charge for ASDA online shop--has anyone else experienced this?
As flagged up in this Which blog article in January, many online ASDA shoppers have been caught out by double charges for their online shop. Apparently when the initial order is placed, the funds are "ringfenced" in the account to ensure enough funds are available to cover the purchase. Then when the shopping is actually…
please delete
please delete
My Aunt and the Cancer Recovery Foundation
So I go to take her out shopping today as I do every other week. Whilst I am waiting for 20 minutes as she gets her shoes on (she is 90), I spot a half completed form on her side table. It is from something called the Cancer Recovery Foundation, PO box 912, Crawley, RH11 7XU and claims to be a registered charity # 1105703…
Doctors/GP's
It is 2013 and Doctors/GP's still dont work weekends like they do in the week. Surely by now Doctors/GP's should be working weekends, atleast Saturdays. Why do we still have to think if we are sick or unwell Friday evening we will have to wait until Monday to see a Doctor?, its not right these days. I know there is…
Tesco Glitch BEWARE
Anyone that has had an order delivered by Tescos today please check your bill in depth. My daughter received hers this morning and had been overcharged nearly £70.00. All items that were on offer for half price were charged at full price and some bogof were charged for both items. When she rang was told it was a glitch.…
beware amazon
Amazon UK that is ..... there seems to be more and more foreign sellers on amazon uk.... make sure you check the delivery date and where the seller is located or you will be lumbered with stupidly long delivery times!!!
Natwest
Let me just point out I am very happy with the bank itself, their service and products. But over the past month or so I have noticed that when I use my debit card, transactions are taking up to a week to show on my account. This is for all transactions, has anyone else noticed the same? They used to go instantly, or at the…
Self Service Check Out Problem
Last week I found that someone had left a £5 note in the self service check out and handed it to an assistant. Two weeks ago, I found £15 and handed it over once again. In fact since last October, I have handed over a total of £40 in Tescos and Morrisons. Once when my shopping came to exactly £2 and I put in a £2 coin I…
Need advice on residential parking problem - not sure where to post??
Hi. I'm not sure if this is the right place to post this but couldn't see another appropriate forum.... So, I live in a zoned parking area and our block of flats has 5 spaces outside. Four of us out of six have a car each. The block of flats next to us (buildings are attached)has a parking bay for six spaces. Basically one…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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