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nhs direct
So my baby hit his head rang nhs as always feel its better to be safe than sorry but the nurse I spoke to made me feel so bad and was speaking as though she didn't believe me that it was an accident. They told me although everything seems fine he needs to be checked over and that I needed to take him to a&e straight away.…
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Debenhams when yes means no
I placed an order online and tried to input a promotion discount code which would not activate . I e-mailed their customer services and was refered to the T&C which I had read. Not all brands are taking part in the offer and a link takes you to a page showing the various brands. The brand I wanted shows under concessions…
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Long wait for doctor's appointment
I phoned my doctor to make an appointment this morning and the earliest appointment they can offer is 21st May.:eek: They used to have open surgery but have now scrapped this. The practice has 7 GPs and I think it's ridiculous to have to wait so long for an appointment. I asked what would I have to do if it was urgent, and…
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shop staff.
Picture the scene, you and your partner are visiting a retail park the ones that have electrical outlets furniture ones etc. You enter the shops and before the doors close behind you the shop staff are in your face offering help and when you walk round the shop and pass through various departments you get approached again…
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Authorised Saniflo Engineer and Saniflo
I had the misfortune to use an authorised saniflo engneer the week before last and my experience with them was like a bad dream. I ended up paying £510.00 on a credit card and I still don't know what make or model I have bought as they won't give me the paperwork for it. They say my tenant has it but they didn't leave it…
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National Trust free entry to properties...if only they were open!
I downloaded a voucher for my son and his family to visit Stowe yesterday and told the kids how lovely it would be to look inside the house. They went.....house closed apparently. 3 fed up kids! they enjoyed the gardens but you can go into them free at any time. If the house was not open this should have been made clear.…
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Tesco Direct - terrible customer services
It's no wonder their Profits are on the slide. I'm in an on going battle for a refund. I'd ordered 12 items for delivery to a local store, only two turn up. I wait and wait, no more arrive, and no information from Tesco. After a week I email Customer service, who apologise then offer to either resend the items or refund…
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PRAISE - Early Learning Centre
We bought "Freddie the bubble fish" (a bubble maker) for our son... He loved it and it was used almost daily at bath time. Until last week, when Freddie died. We changed the batteries, up to no avail.... Anyway, fast forward to today, I took it back to the ELC. Now bear in mind we've had it almost a month, used it and had…
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Hotels
How is it possible for a hotel chains room cleaners to leave a load of hair from the previous guest, and for the checking supervisor to miss it too?
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Amazon Warehouse
Hi, Has anyone purchased from the Amazon warehouse? I notice they have different categories, like new, good ect... Anyone with any experiences? Thanks.
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Asda, stop changing your products for the worse!!
Shopping today, went to get some of my favourite cake - the 'Extra Special' Chocolate one - costs about £2.50. Lo and behold, Asda has decided to change this whole range of cakes (the carrot cake was good too) - now they are 'Extra Special & in conjunction with Leith's School of Cookery'. Pah! They've taken all the nice…
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*tuts* Beauty Expert and Tesco Rewards Coupons
So... I traded my Tesco vouchers for some Beauty Expert vouchers - £60 to be exact. I wanted to buy Cloud 9's The Micro Wand...*LEM* I waited 2 days to get the vouchers via email...still nothing, so I called Tesco, had to answer some security questions << !!!!!!? And then she emailed them to me immediately. I go to…
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Virgin Wine Offer - be warned
Signed up for a good wine offer this week via MSE and got my delivery today. All good except I discovered I have inadvertantly joinerd a 'club' which will send me a case every 3 months unless I ring to cancel. As somone who does not read commercial emails much - (otherwise I may have realised sooner) this is not for me. I…
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Praise: Bosch & BT
I seem to be having a course of run-ins with big companies. L'Oreal were brilliant at sorting out my hair dye issue. Then my oven light blew after only 6 months of use and Bosch just sent me replacement bulbs for both ovens FOC. :) :T Then, I had to ring BT as my contract was up to renegotiate a new deal and they were…
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Ignore
ignore please
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My tech guy- Warning
Hi Laptop broken keyboard over a month ago. Looked for repairs found my tech guy seemed really professional 3 day turn around which turned into 4 weeks. Got laptop back not fixed so he said he would refund under the terms no fix no fee. 10 days later still waiting. E/-mailed today chasing this up reply states as my order…
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John Lewis Data Protection mess
I have just spent 42 minutes on the phone to John Lewis Customer services trying to find out what time they are making a delivery to my house. I have a time slot but need to have a rough idea so that I know whether or not I need to rush back or if I'm going to be able to pick my son up from school. The order was placed by…
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Who Would You Report This To?
Hi I have received the following email This is a personal email directed to you, My wife and i won a Jackpot Lottery of £148.6 Million Pounds on 14 August 2012, and have voluntarily decided to donate the sum of £1,500,000.00 GBP to you as one our lucky beneficiary as part of our own charity project to improve the lot of 15…
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John Lewis intermittent fault
They replaced the unit, very happy with the customer service
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Monsoon Complaint
As many of you who have a monsoon reward card may know, today is 15% off day. I decided to go to my store in Eastleigh Southampton and I purchased £38.00 worth of good. When I got to the til the customer adviser was unaware of the offer and would not honour the discount. I showed her the offer on my smart phone and the…
