Authorised Saniflo Engineer and Saniflo

loveandlight

I had the misfortune to use an authorised saniflo engneer the week before last and my experience with them was like a bad dream. I ended up paying £510.00 on a credit card and I still don't know what make or model I have bought as they won't give me the paperwork for it. They say my tenant has it but they didn't leave it with her and I believe her as they have behaved so badly and I have caught them out with numerous lies. Also my tenant who rents my property from me told me the engineer made her feel so uncomfortable she asked the company for a different engineer when he was due to come out a second time. The company tricked her into getting the same engineer and he then confronted her as to why she had complained about him and he also put her in such a situation that she felt she had no choice but to sign a document that she should not have signed (it was a legal agreement concerning the work they'd done that only I should have signed).

Also after they had the money from me they then claimed not to be plumbers and they damaged my siphon flush so the toilet cistern wasn't working so I had to pay another plumber to come out and over the week end it started leaking so I had to pay for a plumber to fix it again.

Apart from filing a complaint with my credit card company and the plumbing professional body they are members of is there anyone else I can complain to? I told both saniflo and their authorised engineers I would complain to the office of fair trading and saniflo told me the OFT wouldn't be interested and wouldn't do anything.

I've had other problems as well with both saniflo and the other company (eg charging work to my credit card without my knowledge or permission) but I know I've written a lot as it is. Any other tips you can give me would be appreciated as it is not right the way they have treated me or my tenant and I feel someone should hold them accountable to stop them behaving so badly in the future.

Daniel_Hughes

I reported a Solar PV company a while back to the office of fair trading and they were interested. However they did say that they would have to receive a certain number of complaints first.

Consumer rights in this country are like banter and a little slap on the wrist. Might be worth speaking to the OFT and seeing whether you can at least least register a complaint.

Hopefully if theres enough people complaining then something will be done.

I hope you resolve your problem

yangptangkipperbang

Is this the same Saniflo/plumber that you posted about a week ago or do you have 2 Saniflos and a lot of bad luck ??

Owain_Moneysaver

Saniflo. In a tenanted property. With a female tenant. (Gender is material as females flush things down the toilet more than males.)

The only answer is to rip it out.

As Peter Parry also wrote in uk.d-i-y

Plumbers charge less to service gone critical nuclear reactors than
they do for Saniflos. The only ones willing to do it are the
alcoholic ex axe murderers who can't find employment in sewage works
or as rat exterminators.

There are certain steps you can take to minimise the potential
problem. The ideal solution is to fill the room with the Saniflo with
concrete. Failing this fit a female detector to the door to exclude
all females. Secondly fit a fine wire mesh over the toilet bowl to
exclude anything which won't pass through a 1mm square sieve.

Make the floor of a completely sealed construction (as for a wet room)
and put a 12 inch threshold at the door to contain the effluent. With
the aforementioned precautions you should only ever have to be on your
hands and knees dealing with 10 litres or so of several days old
fermented pee when it breaks as opposed to well fermented , well,
let's not go there.

Fortunately you don't have to fit any warning lights. With the pipe
run proposed everyone in the house will know when it is used. Someone
I used to know (they now live on a small island off the Outer Hebrides
with a long drop toilet and any mention of plumbing causes a relapse)
installed one of these devices and connected their washing machine
(which they ran overnight) to it. For the first few nights they were
kept awake simply by the house shaking as the washing machine emptied
(quietly) and the Saniflo burst into (not very quiet) life.

Then one day then had a good nights sleep because, unbeknown to them,
cotton strands from the washing machine has jammed the Saniflo mincer.
(This mincer can be jammed by moonlight falling upon it at the wrong
angle. Anything more fibrous than a (small) spiders web will stop it
working. )

The next morning as they sat on the throne their feeling of euphoria
at having slept the night through was replaced by horror as nothing
happened (other than the bowl overflowing) when they tried to flush
the loo. They had of course fitted carpet in the bathroom so this
helped soak up some of the less lumpy bits.

23 frantic calls to plumbers later they found a poor gin sodden
wretch willing to clear the blockage for only �500 and a crate of
potato vodka. As he set to work and sewage swept down the hall they
bitterly regretted fitting only a threshold strip instead of the
Berlin Wall at the toilet door.

It would be more hygienic, and much easier for the occupants, to knock
a hole in the wall and simply put a bucket on the other side.

You should also plan to move.

yangptangkipperbang

Strange ! I had a Saniflo for years, my near neighbour was a builder and he has had his longer still.

Saniflos work fine IF people use them properly - most people don't, they treat them as a cross between a kitchen garbage disposal unit and a recycling wheelie bin- chuck it in, flush it, all gone ......ha ha !

If you put liquid, s*** and toilet paper down them they work fine. They don't like anything else - because they are not designed to eat the multitude of other things that people put down them.

.......and if you think a plumber is the man to get in to service a nuclear reactor.................:eek::eek: