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Tesco St Helens disgraceful customer attitude
I have just discovered the delights of shopping at Asda St Helens and will now be doing so from now on. The recent weather was unprecedented I know, but the lack of help and thought and care shown by the staff and management to people struggling with shopping trolleys at Tesco St Helens in Merseyside is an absolute…
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AVOID www.scansports.co.uk scansports
Just a quick warning not to buy anything online from www.scansports.co.uk i ordered a pair of ski gloves before christmas and got a confirmation email of my payment and since then nothing, no replys to my emails. I did search google for scansports and found other people saying the same as me, To AVOID using them!! they…
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Argos - email address please for complaints
Hi I was wondering if anyone could provide me an up to date email address for Argos's complaints department. I have been dealing with their 'customer services' department for the last month and have been given the run around and would like to escalate the issue further. I have tried to do this via their 'customer services'…
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Nursery closure, no refund - is that fair?
Hello Following on from the large thread about school closures I thought I would post this dilemma: My 19 month old son attends a nursery three days a week. I work full time and my wife works two part-time jobs (one mornings, one afternoons) on the days our son goes to nursery. One of those jobs is casual, the other on a…
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well done shell
just before xmas i got some diesel from a shell garage and some bits and pieces from the shop - when i got home and checked the receipt i found that i had been charged £10 for a newspaper , so i phoned the shell helpline and spoke to someone who took all my details down then a couple of days later the garage phoned and…
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ASDA were great
Last week I bought a slow cooker from ASDA in the sale and its been brilliant, I recommended it to a friend and they asked me to pick one up for them so I said yeah for sure. The long and short of it is that I could not get one for a few days due to the snow, but Monday morning I got up at 6am and called ASDA and asked if…
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fedex duty charge on 35 dollar gift
A couple of days ago I got a completely unexpected bill from Fedex for £19.46 As I had never used fedex it came as a surprise. It turns out that a christmas present from a relative in texas had caught the attention of HM Revenue and had duty charged on it of 9.46 - to which fedex had added a £10 fee for covering the duty…
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ORANGE-No respect for loyal customers
VENT VENT VENT If poeple look back through my posts they will see I have praised Orange very much in the past. however todays episode highlights a complete lack of respect for long term customers. About 4 months ago I tried to take a contract for my mother in time to receive the free home bb, however although the contract…
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Rant at Cineworld - Fulham Road
This is a copy of the email I sent to Corporate complaining: - - - - I am emailing to lodge a complaint about the 17h10 showing of Avatar 3D at the Fulham Road Cinema yesterday, Sunday 10th January 2010. I am a Unlimited card holder - Number xxxxxxxxxxx - and have been going to several Cineworld cinemas for nearly 5 years…
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Possible new CLC Scam
Hi, This is my first post, though I have used this forum a number of times in the past for information. Last year I was plagued by CLC calls after filling in a questionnaire at an airport! Luckily the calls stopped and I had thought nothing of it, until today! I had a call from an English speaking guy (eve the number he…
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BMI - Absolutely dreadful level of customer care
I had the misfortune to have to deal with BMI's Customer Service Department last week. Over the past couple of years I have accumulated 60000 BMI miles, mainly through their credit card which gave a 20000 startup. The other half has her own one as well on which she had accumalted 20022 miles. Clearly I use the credit card…
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Vodafone are morons
I've just had a text inviting me to text 'REWARD' to a number to get a free £1 credit as a 'loyal customer'. So I waste my time typing it in just to get another text saying 'Sorry you're not eligible for this offer'. So, if you know I'm not eligible just from my number, why send that number the goddamn offer in the first…
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Easyjet cancelled flights
Had flights booked to go to Venice on Friday 22nd January, on the 7th December Easyjet cancelled the flight as they are not flying out of East Midlands airport anymore. Said I could have refund or alternative flights with BMI Baby. Chose option on their website of flights with BMI and was told I would hear within 10…
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Pc problems within warranty and Comet
Apologies if this is in the wrong section but was not sure where to post. In April 2009 I purchased a pc for my son from Comet, the pc purchased was sold to me specifically for gaming the tower itself cost me £599, everything was fine with the pc until June 2009 when the pc would shut itself off no warnings or any error…
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Ocado diverted their calls to my home!
Hi, Not sure if anyone else has had this experience, but this morning at 8am my home phone starting ringing off the hook, I was upstairs and could just hear it ring, ring off , then ring again and again! Obviously I was very concerned as my house-mate had just left for work taking my daughter to school in the snow and ice,…
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Site NOT to recommend
I bought some Christmas sweets from the pink sugar mouse website just before Christmas and lo and behold the package turns up 25 days later. The courier said they had only just received it, so it was not their fault. The shop don't answer the phone after 76 treis. The e mails do not get replied to and so I want to warn…
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Pet Planet
Ordered some cat collars on Pet Planet last Tuesday. 4 working days later I e-mail to ask the order status, and suddenly a few hours later they are dispatched. Normally, unless you are notified of an expected delay at the time of placing your order, if your order is not despatched by us within 3 working days* then we will…
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The Orange Room
Has anyone heard of The Orange Room? I received an email from them today with an offer to buy limited edition art prints for between £7 up to £100. Each purchase comes with a free gift such as iPHONE, X-box 360, MACBook, 502 plasma tv etc. Get the picture? The offer is processed through PAYPAL although I didn't actually…
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The Grant Advisory Service? I am so worried
Hi I hope that someone can help! I have just overheard my husband giving a lot of personal information and making an appointment with someone saying that they were from the "Grant Advisory Service". I have never heard of them and they cold called us about cavity wall installation. I cannot believe that my husband would go…
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Acer wriggling out of warranty claim
Hi First of all opologies if this post is in the wrong forum - admin please feel free to move it. I would like some advise on the following situation please I bought an Acer Aspire netbook in Feb 2009 for £220 and paid by creditcard. In approx July 2009 it developed a problem where by i was not able to access the "Network…
