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Pet Planet
KxMx
Posts: 11,595
Forumite
Ordered some cat collars on Pet Planet last Tuesday. 4 working days later I e-mail to ask the order status, and suddenly a few hours later they are dispatched.
Normally, unless you are notified of an expected delay at the time of placing your order, if your order is not despatched by us within 3 working days* then we will apologise, refund the carriage charge in full and offer you a £5 credit against your next order.
How do i get them to cough up?
Normally, unless you are notified of an expected delay at the time of placing your order, if your order is not despatched by us within 3 working days* then we will apologise, refund the carriage charge in full and offer you a £5 credit against your next order.
How do i get them to cough up?
0
Comments
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Phone them or email them0
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with the snow around I think you may find it hard to get them to cough up as they could say they weren't working those days and thus be in their termsAlways ask ACAS0
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