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Praise, vent & warnings

Archives for September 2009

surplusandadventure.com
I tried to order a rucksack from surplusandadventure.com early last month. Ordered online, good price though the P&P charges we're very high. Waited a week from when I placed my order and nothing. I tried to email them a couple of times but all the listed contact and support addresses on their website bounced back after a…
MoreThan.com
Ugh just wanted to rant. Moving house in a few days, so figured id be prepared and get contents insurance out. After doing the usual price comparison sites etc and looking at cashback, worked out that i could get a deal with MoreThan for only £45 over the year. GREAT i thought! Went to the website, put in all the details…
Currys Whateverhappens
Hello all, Just wanted to post a big thank you to the Currys team!! :beer: My 2 year old Xbox360 gave up on me so I took it to the local store and explained that I had Whateverhappens thing, and the chappie with a big smile said "not a problem I'll just check to see if I have one in stock and I'll swap it for you"…
Cheap way for MBNA to boost their profits?
Or reasonable business sense? I'd welcome any opinions on a little vent I have, regarding a problem (for me!) I found out about today. To try to keep this short, I did a balance transfer to an MBNA credit card a few months ago, with zero % interest. I know I should have known better but this money was invested in a…
Am I being unreasonable expecting BT to apologise?
Right I need to have a vent about BT and their lack of customer service. Apologies for the length of post if you don't want the full saga skip to last paragraph for my main question. I had a BT line installed back in April (no choice as no existing line) first call to arrange everything was brilliant. All seemed fine…
skycard praise
i know a lot of people don't like CCC's myself included, i have run up debts off over 10k with MBNA BOI and ulster bank and have no plans to pay them back any of the money, i would however like to thank them for letting me have such a nice time for the holidays 5* hotels and 50" tv along with many more things i enjoyed…
BT Scam
Got this e mail from a friend THE NEW TELEPHONE 'SCAM' HAS ARRIVED. I received a call from a 'representative' of BT, informing me that he was dis-connecting me because of an unpaid bill. He demanded payment immediately of £31.00 , or it would be £ 118.00 to re-connect at a later date. The guy wasn't even fazed when I told…
Amazon and preordering console games
My 2 boys preordered Halo 3 ODST which arrived fine yesterday. As an incentive to preorder with them, Amazon offered a free code, only with preorders, for a special downloadable in-game character. My boys were eager to get this character so I placed an order for 2 games (this was in June). Yesterday I was emailed one code,…
Classified add scams
I don't know if this thread is in the right place, but I know someone will move it if it isn't. I wanted to warn poeple about a scam that I presume is very widespread. I was searching in classified adds on line for a puppy, and I started to realise that most of the phone numbers shown start 070. Those that don't display a…
Sainsburys online
I just wanted to give a little praise, i bought a breville kettle with my grocery shopping online with sainsburys. 6 weeks later i noticed that it was leaking, i e-mailed customer services. They were fast to reply and gave me a refund code to put in on my next shop. No queries, no problems.. Thanks sainsburys.;)
virgin media
we were due an installation today for a hd box in the kitchen. have one in the living room which is mine as mr mob watches what he wants in the kitchen and vice versa. so they were booked between 8am and 1pm. i get a call at just gone 1pm that they will be with me in an hour. they turn up at 4pm. they start the box…
Hotels.com - great!
Impressed by their customer care. Was double booked in a hotel in Salisbury last week after booking through them. Grumpy woman at checkin desk told me to go to the White Hart up the road as that was where I would be staying. Had no idea where to go but found it eventually and was decent enough and a lot closer to the…
Deliveries Next, Sainsburys, M&S, B&Q, Boots
Anyone had trouble with domestic appliances from major company. Keep letting you down re a delivery date. Offers refund but never arrives in the bank.:confused:
Help with T-Mobile
Hi guys, Im a bit of a lurker here and love to read how you guys get your problems sorted, by knowing some of the things I should really have tried to learn. I'm hoping you can help me with this one my husband took out a T-Mobile contract roughly 24 months ago on an 18 month contract, he signed up for a free phone flext…
Please Help :David LLoyd Membership
Hi wondering if anyone has had the same problem as me: joined DL in summer of 2007 everything fine until march this year when my hubby lost his job. We have hobbled on paying the membership as we use it every week but things are getting extremely tight financially now so we have cancelled our direct debit and given them…
Print Express and Stationers, Ruislip - Is this vistaprint scam?
Keeping an eye on my credit card following a recent order with vistaprint after some horror stories I heard about it. Anyway, I've got this entry for £9-95 on my account and I dont know what it is. Is this the vistaprint monthly scam thing?
New Mobile Phones
Just a little vent. Got a phone for christmas last year and its broke already. I have to take it back but I can see it already it will be. " We will have to send it away for repair this may take ... 2 - 3 weeks " 2 - 3 weeks later It will be "the phone was water damaged so we wont fix it". this will be swiftly followed by…
WARNING: Door to Door Gas/Electricity
Hello All, A few days ago, a bloke knocked at my door telling me that he could save me money on my energy bills if I switched to his firm and I would 'get £100 just for joining'. He then went through some calculations and told me that I would save £30 a month (yeah right). I then asked him when I got the £100 and he said…
Brastop - Suspicious
hi, Not sure where to put this but I tried to order from Brastop on Sunday and the site wouldnt allow me to checkout. I emailed them and they said to rin them at Customer service which I checked the tel no for and theyre the same. I have just done this and they have used the order at theyre end and I have given my details…
Cold Calling problems
Hi guys, Today, I've had 5 calls in the last 4 hours, starting at 8 o clock from random numbers asking for a "Mr White" (not me). Now, I'm registered on TPS so this is frustrating. From quick research: http://whocallsme.com/Phone-Number.aspx/08000524264 http://whocallsme.com/Phone-Number.aspx/01454635900/2…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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