virgin media

Anthillmob

we were due an installation today for a hd box in the kitchen. have one in the living room which is mine as mr mob watches what he wants in the kitchen and vice versa.

so they were booked between 8am and 1pm. i get a call at just gone 1pm that they will be with me in an hour.

they turn up at 4pm.

they start the box installation then inform me they have no remote control for it so will go and get one and will be an hour.

it is now 20.48 and they just rang to say they cant drop the remote off tonight as he dont have time and wants to go home.

!!!!!!.

yes the remote for the hd box in the living room works the kitchen one but i have waited in all day for these clowns, i needed to bath the kids but couldnt because i was waiting on them to come back. they have totally inconvenienced me.

what is the point in giving a time slot?

arrrrrrrrrrrrrrrrrrrrrrgh :mad:

jb66

Sounds like he has had a bad day

DCFC79

Give customer services a ring, the slot is just an estimate so he could have come at 8 :05am or 12:55pm, to be honest he knew he was installing the box so he should have picked up a remote to go with it if thats how it works

Anthillmob

he was training someone so ill let them off for a bit of lateness but it aint half peed me off.

customer service are a pile of poop. and you cant really take it out on them as it aint their fault.

i just needed a good vent.

Anthillmob

oh i have to say fair play to him, its now 22.09 and he has just dropped the remote off to the door on his way home from work.

chinagirl

Sounds like he had a long day then !

Anthillmob

must have done. fair play to the bloke. my 'beef' is with virgin media themselves and not him. if he is training someone then give the bloke longer timeslots and dont give BS to the customers.

five stars for the man.

see ive gone from whinge to 5 stars. is this a first?

jb66

Im starting a job with VM next month, hope my days arent as long as this!