surplusandadventure.com

lofielectronic

I tried to order a rucksack from surplusandadventure.com early last month. Ordered online, good price though the P&P charges we're very high.

Waited a week from when I placed my order and nothing. I tried to email them a couple of times but all the listed contact and support addresses on their website bounced back after a day or so. Getting a little worried I looked up their contact details and discover they are only about ten miles away from me.

I called them and I could tell they we're used to the kind of call I was making as the excuses started flowing straight away... 'Our dispatch department have been very busy this week', 'If you ordered on a Tuesday we wouldn't have got your order till Wednesday[?]', 'It takes a few days for us to process orders' and so on. I'm told that they do have my order and as a courtesy they will drop me an email when the item is sent out.

After I hung up I still had no idea when the item would arrive and as it was now only a week until I was going away I regretted not canceling the order on the phone or at least saying I'd go and collect the item myself.

Anyway, next day I get an email to say the item has been sent out. It arrives a three days later and as I open the package I see firstly, that the bag is damaged in several places and has had an attempted repair and even worse, is not the item I ordered.

I immediately emailed the contact address I had been given on the dispatch note and three days later I get a reply saying that if I send it back to them and they will look into it. :mad:

I can't believe how poor and slow the customer service is, especially given the unreasonably high P&P charges, I certainly won't be ordering from them again and eventually had to buy another bag elsewhere.

fiddiwebb

looks like you are not the only one...................................

http://www.ripoffreport.com/Search/Company/Surplus-And-Adventure.aspx

And here.................:(

http://www.bushcraftuk.com/forum/showthread.php?p=576739

lofielectronic

fiddiwebb wrote: »

looks like you are not the only one...................................

http://www.ripoffreport.com/Search/Company/Surplus-And-Adventure.aspx

And here.................:(

http://www.bushcraftuk.com/forum/showthread.php?p=576739

Thanks for that. I did google the place before hand but nothing came up. Its dissapointing as most online retailers seem to be on the ball.

1unhappybunny

I cant believe I am having the same problem!!! I am furious.... ive waited 30days for delivery and sorry we are out of stock!!! so I asked for money back and have waited another 30days still nothing not the items I wanted or a refund they are a joke!!!!!!!!!!

now my emails are bouncing back at me!!! admin2@surplusandadventure.com funny how it was working but now it isn't!!!!! are they expecting me to forget??

1unhappybunny

surplusandadventure.com surplusandadventure.com surplusandadventure.com
surplus and adventure surplus and adventure surplus and adventure

DO NOT GO NEAR THEM THERE A FRAUD!!!!!

CWCDiver

Just curious what bag it was you bought?

I and a friend have had similar problems with this company.

atyesz

Stay away! Order placed on 05.04.2011. Order canceled 24.07.2011.
Half of the ordered items received 27.07.2011.
Will never order from them again.