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How to complain: Email vs Phone vs Post?
I am interested in what people think about the best method to complain to companies. In the last few months I have had a few consumer troubles which have cost me a lot of time and effort to solve. What has struck me about dealing with companies is how phone and email is being abused to provide rubbish customer service. I…
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Smile /Co-Operative
Well, I never thought I would be praising a bank for the CS, but here I am. I have just got off the phone to Smile who have kindly walked me through my finances etc and have even reduced the payment by quite alot on what I owe them to help me out. She was so nice and helpfull, fell shocked! Is that new FSA rule thing in…
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FA Cup Semi Final Tickets - Cardiff £10 Charge
Hi - last week I went onto Cardiff City's website (http://www.cardiffcityfc.premiumtv.co.uk/page/TicketsHome/0,,10335,00.html) and followed the Buy tickets online link to try and buy FA Cup Semi final tickets - I noticed a link for FA Cup final tickets, and followed the sale through (No mention of needing to be a season…
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manager ballsing up pension refund
i know this isn't specifically consumer related but i'm a bit annoyed!! i paid into nhs pension for a year till my contract ran out (thank goodness - i HATED it!!!). in my review where i was told they were going to let me go (3 weeks before i left) i asked my manager to fill in her part of the pension contributions request…
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site91
I know people have vented before about this site, but I just needed to have a rant about a problem I'm having with them. I ordered glasses almost 6 weeks ago and am still waiting. I chased them after 2 weeks and was told they were out of stock but should be in within 7 days. that was 23 days ago and I have emailed them 4…
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1st class recorded post
my Mil posted my twins b'day card 1st class recorded last friday(28th) and its still not reached us....all the other cards posted on the same day with a bog standard first class stamp reached us on the 29th...gggrrr so annoying..how long do you think it will take?
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homebase/argos help needed please
hi guys really need some advice/tips please i purchased a leather suite 05/02/2006 all was good and well until december 2007 when the leather on one of the seats seemed to be wearing a bit thin then by jan 2008 a small hole had appeared so i sent homebase an email after going on there website and seeing that they were…
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MyVoucherCodes Competition?
Has anyone seen the competition on MyVoucherCodes where you can win a holiday worth £3000? It has come to my attention that they keep on changing the closing date as soon as the date is near, what is up with that? This competition should have closed three months ago and they still keep on changing the dates.... Any…
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help someones got into my additions acount and placed £1000 order!
what do i do! i am waiting on the fone to speak to an advisor, they have bought tvs etc to the value of 1000 but delivered to another address, really worried about the details they must have! where do i start
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Comet wiped my laptop's hard drive - grrrrrr!!!
I bought a new laptop from Comet 2 weeks ago for £350. Two weeks later it keeps shutting itself down. Took it back to comet on Saturday, was told they would get through to the manufacturer and they will tell them what to do to fix it, as it is a software problem. would have it back by sunday. ok so far. They ring me at 5 o…
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£1 Call Credit check
I just got an email to say you can get your call credit report which includes their version of your 'credit score' for £1. just enter ref CREDIT-CRUNCH in the 2nd stage of sign up. when you put in your credit/debit card details it says £12 will be taken, but I decised to chance it, and it goes to another page before you…
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John Lewis Customer Service
Yesterday my 4 year old managed to smash the front of his scooter that he had for Christmas. Thought I'd give John Lewis a call to see what they thought, they immediately offered to refund £39.99 and said we can keep the scooter!! So glad I didn't buy it off ebay now! Well done John Lewis!
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Britannia Building Society
I sent my Child Trust Fund voucher to Britannia BS as they seemed to be offering one of the best rates and a bonus if the account was opened before 6th April according to Martin's article. A few weeks passed and I had no reply. I called them and I was informed they recieved the account application form and the voucher but…
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Next Sale
i know this is petty but it still really riles me... did anyone shop in the Next sale at the weekend?i really love Next BUT..i wish they wouldnt put those huge labels on their sale clothes as every item of sale clothing i have had from them EVER has had a pretty big hole in it and nope i havent ripped it off GRRRRR!!!!!!!!…
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Timeshare...advice needed urgently!!!
Not sure if I have posted in the right forum?.... We are in Madeira and (cant believe) we got talked into signing up for a timeshare that we dont need. I paid #800 as a deposit with my Nationwide Visa Debit card. We called the timeshare company asking to cancel the contract (we signed the agreement on 30th March and it…
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tracing who cashed a cheque?
ok, we may be a victim of fraud here and our bank halifax says theres nothing they can do to find out who cashed our cheque?!!! i think this is absolutely rediculous! Anyway we sent a cheque to pay for our service charge for our property a few months ago and we received a letter from them saying they didnt get it. So we…
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Curry's Coverplan - Unauthorised Payments
Can anybody please help me. I recently purchased a fridge/freezer for my mother from Currys. I paid for the item on my debit card and as far as that was concerned that was the end of the transaction. Since then I have had 3 payments taken via direct debit for £1.99 per month for there coverplan scheme. I have not agreed to…
