Curry's Coverplan - Unauthorised Payments

wilt44

Can anybody please help me. I recently purchased a fridge/freezer for my mother from Currys. I paid for the item on my debit card and as far as that was concerned that was the end of the transaction. Since then I have had 3 payments taken via direct debit for £1.99 per month for there coverplan scheme. I have not agreed to this and have not signed anything to say that I would like it. Now at the end of the day it is only £1.99 but that isnt the point. My problem is that they have taken the coverplan scheme without me authorising the payments. What should be my next step. I have spoke to the bank and they have said they only keep direct debit request for 30 days and that has now passed. What should I write to Currys.Should I first ask for a copy of the agreement for the coverpaln or what.

I an fuming and would really appreciate some advice on my next step

woohoo_postingid

I assume you purchased it instore? In which case, go in and speak to the manager and ask to see a copy of the direct debit mandate as they will keep a copy in their archives.

If there isn't one, then I would see what the manager is prepared to do (take your bank statements with you) - he may be more than happy to refund you.

If he argues, complain to Head Office.

Oh, and cancel the direct debit with your bank immediately.