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Praise, vent & warnings

Archives for April 2007

What's the best way forward with this trader? Re Unfinished work.
Hello and thanks in advance for any replies. Had someone in (a sole trader) to provide and lay flooring almost a year ago. The job should have taken no more than a three days. Most of the work was carried out but the fitter was waiting for some materials to be able to complete the work and promised that he would get the…
Focus - Stock Control
Is anyone else getting as p****d off as I am with Focus ? Practically every time I go there, they seem to have no stock - just a blue label saying it is "out of stock". A brand new Focus opened not far away a few weeks ago, already the place is festooned with "out of stock" labels. Only this morning I went to look at doors…
British Gas appliance cover
Took out British Gas appliance cover 3 weeks ago. Yesterday my AEG washer broke down. I phoned the customer breakdown number. The call was answered within 2 minutes, and the engineer was booked and c ame today. He fixed the fault there and then. Got to say, i cannot fault that level of service and thought i should commend…
wana get money from casino (what you think?)
Hi all I recently got a cd through from a an online casino which stated that i could have a free £500 to play with with an hour limit and i could keep the winnings if their was any. good promo it seems. there was nothing on the packaging or the letter with it to suggest this money would go anywhere but to me. it turns out…
Trouble redeeming Kelloggs free cinema ticket
Has anybody else tried to redeem their codes yet? my local cinema (which IS MOST DEFINITELY participating) wouldn't take them when i tried to prebook for pirates and harry potter before the weekend They said No Free Tickets can be used until after the first 2 weeks of a major new release. The manager was called and pointed…
John Lewis refusing to refund..help please
Please could someone suggest the right way forward on this. We ordered a large canvas print from John Lewis over the internet which arrived and is not suitable. We called them to arrange returning it and they said as it was "made to order" we could not return it. We checked the website and it says "Please note: As this…
Tesco.com groceries
Everyone always seems to complain so I thought I'd say how fantastic I think the service is.:T I have just had my delivery. The driver only took about 5 minutes, everything is perfect. No substitutions today, but even when I have had them, I have either been grateful or have just sent them back for a refund.
Help! Son Pd. Service Charges To Bank/bank Applied To Gen. Ledger/sent To Cred. Burea
Listen to this one! Back in Oct-Nov. '06, I started working with my son (moved out and thought he knew what responsibility was!) to get his bills and credit back in order. He had $311.00 in service fees to pay his bank or would be sent to the credit bureau so we started there first. They already closed his acct. On his…
Argos Price Con
I looked at the Argos website to purchase a lawnmower from Argos. The price is stated as £109.99 but it is not available for home delivery - you can only collect from an Argos store. So you can only book online to collect the item from your nearest store and you get given a reference number. I traveled 8 miles to the store…
Anyone else been conned by AOL?
Some time back we were emailed by aol (our ISP) asking us if we would like a FREE upgrade from Silver to Gold broadband. We said yes, without thinking (always a mistake, I agree). Found out this week, quite by chance, that after we were upgraded the cost of Silver was REDUCED by £10 a month and the modem we were using for…
Shafted by Capital Bank Leasure
I put my touring caravan with a brooker tio sell for me ,well he did but he never paid my finance of then the brooker went into liqudation got in touch with Capital Bank and asked for my caravan back because it is still on finance told more or less to go away and just get on with paying £24,101,60 for somthing i have not…
Avoid driving in the centre of Oxford !!!
They have messed up the road system and their signs are really unclear. Anyone who doesn't know the place risks getting a £30 fine for straying into the wrong zone! It sucks!!:mad:
Tesco Laptop Died
Hello, sorry if this has been covered elsewhere... Bought an Acer Aspire from Tesco in February last year, this morning it died, completely. There is no sign of life, I checked and the power supply is ok. I know it was guaranteed for 12 months, but I feel it should have lasted longer than 15 months before failing…
Warning Tesco Direct - 28 Days Warranty Then Return To Manifacturer
Hi Just a word of warning about purchasing electrical or other non-Tesco items from Tesco Direct. I purchased a Samsung MP3 player in July last year from Tesco Direct for my son. It has developed a fault and needs either repairing or refunding under warranty. Tesco Direct have just informed me that if a product develops a…
AAAAHHHHH Bloody City Link
I can not believe the complete incompetence of City Link.... it just never ending. At Christmas I bought a laptop and it was City Links job to deliver it, Mum waited in all day for it (on her birthday), come 3pm phoned City Link to ask where it was, was told t was sat in their depot... why I asked... told "I don’t know"…
Moonpig!
Used moonpig.com for the first time this week...Absolutely brilliant! Great choice of personalised cards Great Delivery and arrived exactly on time 10/10 :T
Every little helps!
Received a £15 off £50 code (groceries) from Tesco yesterday (could only be used by recipient of email) and used it for a delivery today. However, some items were out of stock, putting the total order below the £50 mark therefore my £15 did not come off. Called them tonight and they not only refunded the £15 but the £5.99…
Suprisingly bad John Lewis Customer Service
Have a read of how my last 7 days with John Lewis call centre Customer Service have been like... Dear Sir/Madam I purchased a television from John Lewis online 3 years ago, as per the above order number. This television has now developed a problem, it is not degaussing every time we switch it on. We still have 2 years of…
I hope someone can help and advise us.
I hope someone can help and advise us. My older PSP had developed a fault whereby the half the screen is working fine and the other half has corrupted-looks like shattered glass. This was bought as used form our local cash Converters and 2 months warranty came with it.. we tried to get an exchange done as there is 2 months…
how to complain.com
i had reason to contact costco and couldn't find an email contact anywhere (including from the local manager) http://www.howtocomplain.com/ these people not only allowed me to e-mail the company straight through their site, they provided me with a template to do it and will contact me (by email) in 3 weeks to see how it…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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