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BT/Tiscali
I am soo mad!! For 2 years now I have had a charge on my BT phone bill for a Lineone (now Tiscali) Surftime fee £15.30 per quarter. Every quarter I dilligently phoned Tiscali to cancel this as we have never used it, and are in fact using BT Broadband. Every quarter Tiscali informed me that yes it was cancelled, but still…
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My first Amazon phish
Hopefully no-one will fall for them but I had my first Amazon phishing email yesterday. Asked me to log on to the site to update my details with them, usual stuff. Forwarded it to Amazon and had the 'thanks for your email' standard response. Just to warn others that they're about...
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Nationwide refuse 14 year old his money
My 14 year old son has a Smart account with the Nationwide. Yesterday I took him to one of their branches to withdraw some money by cheque. We took his passbook and his passport as identification. We were refused the money on the grounds that they had converted the passbook account to a card account a couple of years ago…
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Orellana Ltd
I recieved a leaflet through the door from the above company. It looks like a charity collection leaflet saying they need clothing and other household goods. However, when you read the very small print, it says: Orellana Ltd is a collection company who provide people in third world countries with clothes for their families…
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returned parcel - courier mix up
i use several catalogues and needed to return some pants at £45 before christmas - i have 2 different couriers - one of them delivers/returns for about 4 different catalogues - this courier took my parcel and gave me a returns slip, but;........ the item hasnt been credited and i am now trying to chase it up - it turns out…
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Mobile phone telesales calls
Be warned when accepting mobile deal(s) when these sales people call. Sometimes (as mentioned before) they may not necessarily be the people working directly for the networks. and you may end up with a contract that is longer than you thought or not hearing from these dodgy people after they have taken your details! :mad:…
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CAUTION...Marks & Spencers travel money
I thought I was good with money until I found this website very recently! I have found some superb information on here to help me save money and even to make some here and there, thanks to Martin and his team but also to the many number of regular contributors. I would of liked my first post too of been positive ie to give…
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Tesco Delivery Complaint?
Tesco's dumped my online shopping on the street outside my flat and drove off, leaving me with about 30 bags of heavy shopping, with quite a way to walk. We then had to organise returning the plastic crates. I have a bad back and this was very painful. I want to email them to complain and pretty much let them know I'm now…
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Debenhams.com
Is it just me or do they not care at all about customer service? Everytime I order something it's out of stock despite showing on the website for days after as available - I've even tried ordering again sometimes thinking they have more stock but still nothing. Yesterday (madly) I thought I'd brave it again and ordered 7…
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TESCO DVD rental not good
I have just finished a 3 month gift subscription. Another one is to start today and I have been sent a code. The code is not being recognised and in addition I have been charged £7.97 on my bank account. BEWARE. When the gift sub finishes it automatically goes to taking money monthly from your account. It is very very…
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Wanadoo ripping me off!
Oops I posted this on the wrong board! So now I hope to hear from anyone else who has been treated the same. I'm incensed and choking on my own rage. I have been a loyal Wanadoo customer ever since the days when they were called freeserve. At the moment I pay £29.99 a month for a 512k uncapped internet connection. Now when…
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Parcel2go
ok you might be aware that parcel2go messed up my last parcel but this other collection they arrnaged for 2/3 delivery to uk i had organised last thursday now the buyer says if he doesnt recvie it by this thursday he will start a dispute?? where the hell has my laptop gone?? telephoned them yesterday and they said if its…
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Misco Nightmare!
I've now come right to the end of my teather with Misco. At the begining of February I had a fault on a hard drive I bought from them last year which was still under warrenty and it took 4 weeks for them to refund me. Now I've just found out that they haven't refunded the right amount of money. OK, it's only about a Pound,…
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RIAS - Retired Ins. people
When my Dad was formally diagnosed with Alzheimers and lost his driving licence I had to ring them and deal with them. They were extremely understanding and helpful and also pointed out that my Dad had missed his house ins. renewal so we sorted that out. Lovely people to deal with.
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Strange Insurance Letter
Recieved a letter in post today from my insurers saying - "thank you for your call today, here is a claims reference number. if you can get quotes for the damage to your vehicle we will process......." Apparently, I hit a cyclist three weeks ago and the cyclist has put an insurance claim in against me and my insurers were…
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Dont buy Vax!!!
Just bought a new Vax v006 to replace my dyson and after 20seconds of use blue smoke came out of it and it stopped working. When i phoned up Vax customer support they at first mis diagnosed the problem and the operative on the phone would not listen to my vax's symptoms and then hung up on me. When i phoned up to complain…
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Wanadoo ripping me off
I'm incensed and choking on my own rage. I have been a loyal Wanadoo customer ever since the days when they were called freeserve. At the moment I pay £29.99 a month for a 512k uncapped internet connection. Now when Wanadoo took over freeserve because they were only offering a 1Mb capped internet access for £17.99 (if I…
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P.O. 5* Service
First I would like to say thanks everyone for the tips found on this Forum, they have saved us £££s on car insurance. Our Suzuki began to show signs of old age on Saturday so we decided to replace before it became terminal, found and bought another vehicle same day. phoned our insurers, Kwikfit, for quote to change,…
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blinking tescos!
:mad: had a tesco delivery booked for yesterday between 4-6pm, which still hasnt been delivered, 1st i rang the call centre only to be told that one of the 'dotcom' vans had broken down so the 'dotcom' driver would be delayed (that is what thay really said to me, cant believe people are expected to talk like that), then…
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Small Claims....Autoplanet
Wondering if anyone else has experience either of Small Claims Court, or of Autoplanet. Funny story, but I bought a car from AP, Southampton, and though it is a very long story, the specs of the car as advertised on the web, and discussed by 2 salesmen, turned out to be wrong. I bought a Fiat Stilo.....yes I know, but it…
