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Tesco Delivery Complaint?

KittyKate
KittyKate Posts: 1,606 Forumite
in Praise, vent & warnings
Tesco's dumped my online shopping on the street outside my flat and drove off, leaving me with about 30 bags of heavy shopping, with quite a way to walk. We then had to organise returning the plastic crates. I have a bad back and this was very painful.

I want to email them to complain and pretty much let them know I'm now moving to ASDA - anyone got a complaints email address?

Comments

  • CharleneUK
    CharleneUK Posts: 3,206 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    How awful!! I'd strongly suggest complaining via telephone and following it up by letter.

    Email is pretty useless and they can get away with not responding for ages etc.
    "I did then, what I knew then. And when I knew better, I did better"
  • CharleneUK
    CharleneUK Posts: 3,206 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Contact details:

    Telephone 0845 7225533*, 9am to 11pm Monday to Friday, 9am to 8pm Saturday and 10am to 6pm Sunday (if you go to saynotto0870 you can get geographical number)

    Tesco Customer Service
    PO Box 73
    Baird Avenue
    Dryburgh Industrial Estate
    Dundee
    DD1 9NF

    or email: customer.service@tesco.co.uk

    Good luck.
    "I did then, what I knew then. And when I knew better, I did better"
  • hjb123
    hjb123 Posts: 32,002 Forumite
    30 bags wow, that sounds an awful lot! Did you not see the delivery van unloading it?

    You want to ring up and complain! The least they can do is refund part of the shopping and explain why it happened!
    Weight Loss - 102lb
  • KittyKate
    KittyKate Posts: 1,606 Forumite
    Yeah I saw the van unload it, he unloaded it to the pavement (quite a walk from my apartment door) and then said he was double yellowed and he drove off! Wouldn't even lend me a trolley. Thing is, yes our apartment is double yellowed, but deliveries are allowed - ASDA and Sainsbury's park there all the time - the yellow lines are for residents (as we have an underground car park).

    Will email first as at work and can't really call, I'll see what they have to say :)
  • Slayerx
    Slayerx Posts: 1,285 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Thats awful keep us updated with how you get on.
    Official DFW Nerd Club - Member no. 065
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Didnt you have chance to tell him you didnt want him to do this.I am wondering,if he spoke to you,he will say you agreed to it.
This discussion has been closed.
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