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Praise, vent & warnings

Archives for October 2005

Tesco - Upper Boat, Pontypridd
I don't think this strictly comes under the heading of 5 star service as it wasn't to me but I believe it deserves at least a mention in despatches. Was at Tesco earlier this afternoon when a young check out girl (didn't look more than about 19 or 20) refused to serve three youths. The sum total of their purchases was…
Innkeepers lodge Durham North
Just spent 3 days at the innkeepers lodge durham north, thought the inn and the staff were fantastic, well worth the money. The service was second to none, and for the money you would be hard pushed to find better. We will be using them again.
Birds Eye
It's not often that I am the recipient of 5* service so I couldn't let this gem go unannounced! I contacted Birds Eye with a general comment (not a complaint!) about their frozen Roast Beef Dinners (which BTW are MUCH better than they sound) which to a shift worker like me are a great bit of scoff. Got this reply back…
Anyone got an alternative number for Currys Home Delivery?
... anything other than 02476 334162? Placed an order online for a washing machine (for my parents) at the beginning of October, due to Lloyds TSB refusing the c/card transaction, the order wasn't placed (admittedly not Currys' fault). Rang them as hadn't had any order emails - then they told us about the refusal of…
Mirror Bingo.com Awful, just Awful......
Hello ! I posted this elsewhere on this site but I dont think anyone has noticed it and they may need to know about this so appologies if you have read it before... I signed up with MirrorBingo.com on 20th October and was able to use a coupon giving me £5 to play. I was lucky and won twice ! I also funded my account using…
MBNA and silent phone calls
For the past couple of weeks I have been getting silent phone calls - You know what its like, you go from one end of the house to the other trying to find the cordless phone which is ringing only to find no one there when you answer. If you do 1471 to find out who called you get " We do not have the caller's number ". Well…
How can 12.99 or 2 £26 be a good offer?
Went into WH Smith today to buy a Dvd and I picked up a family guy one which was £12.99 or 2 for £26!! When at the till I asked if the offer was correct, the assistant checked said it was correct and that I should buy it with a more expensive dvd for the multibuy. Then was told rather tersely when asking well what if both…
Daily Mail
A while since I ordered a free Sudoku CDROM from the Daily Mail, all I had to do was send an SAE, which I did. Today I received back a Beatles Interviews CD. They put a note in saying that they had no more of the free gift I requested and hoped that I would accept a Beatles CD instead. I am not a Beatles fan and never will…
Test and Vote?????
Hello, is anyone else part of this survey panel? I don't seem to be getting anywhere with it. I filled in my profile fully, but it asks the most obscure questions in the survays of which I can't take part and I'm assuming the majority of people can't either! Asking if iv'e been interviewed for a movie lately??????…
Grattan "returns internet service".....
Yes, it's supposed to be quick and simple!??? I recently used Grattan catalouges on line facilities to order a new hoover, first of all I didn't know wether or not the order had gone through or not because the pages are so badly designed then when I got a knock on the door and a hoover handed to me I got my answer, the…
Asda
My MIL did an order online for ASDA to be deleivered between 4 & 7 on Monday this week, this arrived at 10pm (THREE hours over the delievery time slot) & the van had broken down so all her frozen shopping had defrosted so she said she didn't want it. She phoned to complain to be told to phone back the following day as they…
Ntl
My friend enquited about NTL being set up in his bedsit room (shared accomodation) but the date they gave him to set it up he couldn't be in so he phoned to change it to be told NTL would be in touch asap with a new date, this never happened. One month later he got a bill for approx £30 (TV package & phone line rental)…
Royal mail.No full refund for no delivery
Sent a package to the USA.The value of the goods were £3.20.Add to that the postage of £2.97.They have paid the £3.20.That's all.Their customer service was happy in saying I am harping on about it but there is nothing they can do.Insurance companies don't do refunds so I guess the rest must be an admin charge for a service…
Estate Agent goes bust
I have learnt that my estate agent, Jump Property Group, has gone bust. The company had about 30 branches in Yorkshire but was placed in administration in August and the assets transferred to a new "Phoenix" company with a similar name and run by the same person. Can someone tell me what my contractual obligation is in…
Rosemarys Health Foods (vitamins, supplements, etc)
Very impressed with this shop - they confirmed dispatch of my order within an hour of ordering, free delivery and the price was the lowest I could find (20% off when you order 2 of any item). Package arrived day after ordering. I have no connection with them at all - just found them via Google. (Although apparently they…
The Three Tuns pub, Bishops Castle
I've just got back from a short break in Bishops Castle (Shropshire) with a group of friends. On Saturday night, we decided to eat at the Three Tuns pub because all the other pubs were fully booked. We went in and asked to reserve a table, but unfortunately the kitchen was closed that night due to staff illness. The…
Asda Customer Service Desk
As I was looking for some local Yorkshire strawberries in Asda, I found some with a 'best before' label that was one day out of date. I took them to the customer service desk. The assistant took them off me and thanked me. Then she gave me a smiley badge with 50p off a pack of (in date) strawberries.
Sainsbury's Entertain You
Customer service department were very helpful when trying to resolve a problem that I'd accidentally created for myself... AND, best of all, they picked up after only one ring! :T
Sainsbury's kitchen appliances
hi everyone, am fuming!! Just wanted your advice on this letter I am about to send off: who should I address it to? I am writing out of sheer frustration at the lack of communication and the incompetence that I have received from your staff. I ordered a Hoover frost free freezer on 04/10/05 and was informed by your website…
Good for you ASDA
IMO ,I think trick or treating is an American tradition we can do without.It's not part of our tradition, there is need for it, there is nothing good about it. I was very pleased to read this about ASDA on the BBC website. Supermarket giant Asda has banned teenagers from buying eggs, traditionally used as "trick or treat"…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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