Ntl

princessmoneysaver

My friend enquited about NTL being set up in his bedsit room (shared accomodation) but the date they gave him to set it up he couldn't be in so he phoned to change it to be told NTL would be in touch asap with a new date, this never happened. One month later he got a bill for approx £30 (TV package & phone line rental) which he phoned up to ask how could he get this when he didn't even have NTL in his flat yet, they said it was an error & they were trying to sort out a convienent date to set it up for him. Another month later he got another bill for £30 on top of the £30 he already owed (which he didn't owe as it still wasn't set up yet) then this week he got a reminder letter to say can he pay the £60 he now owes otherwise he will be disconnected. He's tried a phone in the phone box on the wall in the room but there is no tone so it obviously hasn't been set up for that & he hasn't got a box yet for the tv. He's phoned up again to be told that they have wrote to him with a date to set it up (he hasn't had a letter from them). What can he do now? :mad:

Thanks

Yvonne

Heinz

Watchdog?

Small Claims Court (goods not supplied)?

http://www.hmcourts-service.gov.uk/infoabout/claims/

jockettuk

dont speak to the customer services they usless go straight through to disconnections even though you not connected.. they more helpful as they think they going to lose your business.. remember to ask for names and tell them that your not comfortable now with ntl and see what they offer you to take them on...

Epiphone

I'd personally write to them telling them you don't have NTL installed (and possibly don't want it now after they've messed about!) and give them 14 days to sort it all out.

RightRevBod

goto https://www.nthellworld.co.uk

One of the mods there will be able to get things sorted for you.

Wig

The 60 quid is irrelevant, it's a paperwork mistake, maybe started by the installers who falsely signed that the installation went ahead as planned.

Anyway they don't have his signature for the installation, and the installation never occured so there is nothing to worry about regarding the 60 pounds. Just keep phoning them ask to speak to a supervispr as the normal sheep are obviously not getting this right.

Tell supervisor the story, get their name, ask them to send you a personal letter confirming they accept that he owes them nothing and to ignore any further requests for payment. If letter does not arrive that week, phone back ask for the same person and start again, and repeat....

In my experience BT is a better option and then using call1899 for calls. Give ntl a wide berth until they open their network for third party phone companies and broadband suppliers for the same price as BT does.

daveboy

If this was me, I'd not waste my time contacting NTL - unless your friend has lost money in relation to the installation (although I think they might do an 'offer' of free installation).

I'd allow this to go the whole way - let NTL pass it on to Westcot or whoever they use for debt collection. Let them persist in upping the cost for non-payment. Let them take the matter to court.

Let them waste their time on it, and whilst they do so, find another phone/digital TV provider.

If you couldn't tell, I've been bitten by NTL's shoddy customer service and billing and will never go near them again.

Turning_into_scrooge

I have b een with NTl for years now and have never had any problems with them. Any problem i've ever had has been sorted out straight away without major hassle. I've obviously been very lucky.

jockettuk

daveboy wrote:

If this was me, I'd not waste my time contacting NTL - unless your friend has lost money in relation to the installation (although I think they might do an 'offer' of free installation).

I'd allow this to go the whole way - let NTL pass it on to Westcot or whoever they use for debt collection. Let them persist in upping the cost for non-payment. Let them take the matter to court.

Let them waste their time on it, and whilst they do so, find another phone/digital TV provider.

If you couldn't tell, I've been bitten by NTL's shoddy customer service and billing and will never go near them again.

and then get a bad credit reference to make a point

SAHARA

Grrr, NTL, I had the pleasure of their services a few years ago. They kept me waiting 4 months for phone, 2 months for tv, then after 2 months of hassle when I could really have done without it, they decided to cut my services off for no reason and with no warning, because my hubby had rung them to tell them that we wanted the package downgrading to basic tv and phone as our daughter was seriously ill in hospital. Three days later, on the day she died, they cut the whole system off, so I was left having to tell people what had happened in a PHONEBOX. Their response? Not our problem.