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BT Engineers Call Out Charge
I had a problem with broadband drop out and contacted my Supplier O2 and BT. Both did tests over the phone but fault was still there. I asked BT if there were any costs involved in getting the supply up to my phone socket checked and they said there would be no cost unless it was found the fault lie from socket to…
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BT "Free" isn't Free
I'm on the 12 month auto-renewing contract that gives me free evening and weekend calls AT NO ADDITIONAL COST to my line rental. So needless to say when I received my latest bill I was surprised when there was a £2.31 additional calling plan charge. I queried this with BT and they explained that my contract renewal date is…
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How do I find out the landline number for my new house?
I moved into my new house 2 weeks ago, but I don't know where to find out the landline number that was used at the house previously (new suppliers won't proceed without the landline number). I don't think the previous owners took the number with them. The estate agent refused to give me it, due to data protection. Any…
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How easy is it to downgrade bt package?
Hi. Im with BT for calls and broadband. Had the line for about 3 years now. Broadband i think about 7/8 months? Strange thing is i havent been charged for my broadband since having it except starting from last month. I wasnt aware of being on any introductory plan and even if i was its usually 3 or 4 months free i see…
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New house, no phone line.
Hi, We will shorlty be moving into our new house, but as of yet we don't have a landline, we need broadband too. Not TV though. Do I need to contact BT in the first instance to get a new number or can I just go straight to a different provider? Anyone recomend a good phone line and broadband package, not heavy use on…
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Um, £23.59 BT bill, but only £1.30 call costs?
Hi all, I just received my latest phone bill from BT, totalling £23.59. Maybe that's not so low for a monthly bill, but I rarely use the phone, in fact I only have £1.30 worth of call charges! The other costs are £13.90 a month line rental (which btw is a joke, why didn't I sign up with Be?!) £3.13 call plan costs (which I…
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Odd answerphone message
A couple of nights ago I got a phonecall and luckily for us a screen on the phone that tells us the number ( I remember its began 0163 , I didn't recognise it so I didn't answer ( I vet calls these days ). They hung up when I didn't pick up and they didn't leave a message either. So last night I got in and there was a…
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Moving home & Want to cancel BT & O2
Hi, We are using BT and O2 for telephone and broadband. For the O2, we have two months left of our 12 month contract, and for BT (I think) 5 months left of the pesky automatic renewing 12 month contract. We are moving at the end of June, and want to go fully with Sky, as this will work out cheaper, and also unlimited…
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TalkTalk:I just want my phone line moved!?
Has anyone else has issues with Talktalk and its invisible engineers that never ring to arrange to do a job? It's been six weeks since we first rang Talktalk to ask for an engineer to take away an old disconnected phone line at the front of the house and move our existing line over from its current position to replace it.…
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Disgraceful service from BT at such a difficult time
In January 2011 my father sadly and suddenly passed away leaving my mother obviously grief stricken. My father dealt with all the bills for the home via his laptop. My mother does not wish to use a computer and I have been impressed with the various services (Rates,Sky,Gas,Electric etc) for their help to my mother in the…
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Moving home and reconnecting the phone
The following apparently ridiculous state of affairs has me stumped, details as follows: I'm trying to manage my mother's house move for her. The property that she is moving to is with BT. My mother is currently with IDNet at her existing property (a very good company, have had no problems with them). She will be…
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Bloody BT
Was late with my payment last month, which I have been charged for(fair enough, I was late paying) but they have also charged me for reconnecting my line, use both broadband and calls. Spoke to BT, who have told me that they cannot refund the charge but I'm sure they can. My bill is £50 odd this month, and really can't…
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Sky Talk - Restrict calls TO Mobiles Numbers (07) or a Hardware Solution
Hi I am sharing a SKY TV/Broadband & Talk package with a relative and the problem is, where I use my mobile and take advantage of the free minutes and txt he picks up the landline to call everyone. It is in my name so I am getting lumped with the call charges which he 'sometimes' reimburses me! I am now trying to avoid…
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What extra charges will BT add if I take Sky Talk?
Thinking of getting Sky Talk and Sky Ulimited broadband package when we move. But aware that we can no longer make any calls on BT using 1280. What are the extra charges that BT will apply to our basic line rental because we wont be able to make any calls? Are there any other disadvantages apart from this extra cost? Will…
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Virgin Phone & Sky TV
Hi, it sounds a silly question but can you have Virgin phone service and Sky TV as I know that Sky must be connected to a phone line. I currently I have BT phone and Sky TV and Virgin broadband and I am looking to get a saving by combining the phone and braodband backage with Virgin but leaving the satelite with Sky. Thanks
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Help please - unfair charges
I have today spoken with BT about a bill that has been sent to my parents. In short, my Mother was unable to phone out last month and when I spoke to BT it turned out that she had not paid her bill. When I explained that she had not received a bill, nor a reminder or any phonecall from them it was agreed that I would pay…
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Can anyone help with my home phoneline please?
At first I thought my home phone had a fault as it just crackled when I went to make a call. You could call my home and it would 'ring' to the caller, but nothing my end. I tried another phone and this didn't work either. From my telephone socket I have a cable which leads to a box with two sockets on. From this box I have…
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Anyone switched from Virgin Media landline to VOIP ??
Has anyone on here completely switched from Virgin Media landline to VOIP? If so, was it a smooth process porting your number? Also, did Virgin Media up your Virgin broadband cost as you no longer have a landline? At initial glance, it looks tempting to completely switch to VOIP as this will save the landline cost of £13…
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Charges for ending BT contract
I am trying to ind out a bit of advice. About a year ago, BT done something what stopped me paying my bill on time (I think they tried charging to me too much....about £200 for 3 landlines i didn't have and other charges). I was already with BT for about 18-24 months by then and they cut off my phone line and broadband. I…
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Virgin Bill - Has anyone else been billed for calls that you definitely didn't make?
We've just been sent a bill, from our landlords, for a long list of numbers that are calls to people we definitely don't know or for when we were not in the house. Has anyone else had any errors on their bills or know of this happening to anyone else? What did you do? Thank You.
