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TalkTalk:I just want my phone line moved!?
Steel_2
Posts: 1,649 Forumite
Has anyone else has issues with Talktalk and its invisible engineers that never ring to arrange to do a job?
It's been six weeks since we first rang Talktalk to ask for an engineer to take away an old disconnected phone line at the front of the house and move our existing line over from its current position to replace it. It's not rocket science, but do you think we can even get a phonecall from an engineer to look at the job that needs doing?
Each time we ring we're moved to the 'second level' and 'an engineer will ring within 5 days', but it never happens.
We're desperate to get on with doing our driveway, but unless the lines are sorted we cannot get a 20 ton tipper in to do a gravel drop.
We could scream!
Anyone have any tips for getting these silly sods to do something?
Are there freelance telecomms engineers who can do the job or do we have to go through our providers?
EDITED TO ADD: For some reason a few months after joining TalkTalk our bills started going to our next door neighbours with their house number instead of ours. After repeatedly telling customer services that it suddenly and inexplicably has the wrong address for us, we still cannot get anyone to change it to the correct address. So once a month we trot round to pick up our bill...but surprise, surprise the junk mail still gets to us just fine!
It's been six weeks since we first rang Talktalk to ask for an engineer to take away an old disconnected phone line at the front of the house and move our existing line over from its current position to replace it. It's not rocket science, but do you think we can even get a phonecall from an engineer to look at the job that needs doing?
Each time we ring we're moved to the 'second level' and 'an engineer will ring within 5 days', but it never happens.
We're desperate to get on with doing our driveway, but unless the lines are sorted we cannot get a 20 ton tipper in to do a gravel drop.
We could scream!
Anyone have any tips for getting these silly sods to do something?
Are there freelance telecomms engineers who can do the job or do we have to go through our providers?
EDITED TO ADD: For some reason a few months after joining TalkTalk our bills started going to our next door neighbours with their house number instead of ours. After repeatedly telling customer services that it suddenly and inexplicably has the wrong address for us, we still cannot get anyone to change it to the correct address. So once a month we trot round to pick up our bill...but surprise, surprise the junk mail still gets to us just fine!
"carpe that diem"
0
Comments
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Hi Steel,
I am sorry to hear you are having so much trouble getting a line moved and indeed having letters sent to your correct address. If you joined the talktalk members forum we would be able to assist you with both issues.
Cheers
Ady“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Why not just assist me here and now?
Why do I have to join another forum to get a problem sorted?"carpe that diem"0 -
Hi Steel,
as per the MSE forum rules we are restricted as to how we can assist you via this forum. As a forum user just like yourself we have accepted and are bound by those rules. On the members forum we can provide the assistance you need.
Cheers
Ady“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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