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BT 12 month contract not renewed. Loss of calling plan discounts.
Beware BT Rant! History April 2008 Signed up to BT's 12 month contract offer saving Weekend and Evening call plan rental charges. April 2009 Received a letter stating contract would be renewed automatically unless I contacted them. June 2009 Received bill which did not add up. Difficulties deciphering charges There is no…
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Moving home- no phone line installed
hi, I will soon be moving to a new house and taking my existing sky tv, phone etc package with me. However the house has no phone socket (although I think there is the wiring box outside the front door) I currently pay sky for my line rental and so do not wanna pay BT to install the line and then be tied to a 12 month…
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BT are being weird
I have had troubles with BT for years. I have had my account terminated three times in the 33 years I have been with them. Each time I have paid my bill in full before BT would allow me back online. Last month I bought a prepaid card and put £200 on it to pay a £89 bill from BT as well as paying Sky and handling internet…
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BT mind me taking on skytalk?
Hi I just got my skytv and would like to take up skytalk and their broadband again. I only want to pay BT for line rental now, coming off their call package after being with them for 25+ years will there be a charge?
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Help understanding BT bill please
Is it just me that finds BT bills impossible to understand? Nothing on them seems to add up or make sense. I have some questions about mine. 1. Paperfree bill discount is described as a 25p monthly discount, but they are giving us a £1.09 monthly discount. Why is this? 2. Why are we receiving a paperfree bill discount when…
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Sky TV, Virgin Phone & Web - Advice Please
Hi everybody, this is my first post so please go easy on me. My husband and I are hoping you lot can assist us and point us in the right direction :D I currently use Virgin for my phone line and broadband. I have a standard phone package (don't use phone too much, mainly on evenings) and the lowest broadband package (think…
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1899 and BT - both charging me!?!
Hi all. Any ideas on this one? I joined 1899 and started using their service a couple of months ago. The calls using the prefix all seemed to go through ok (message said "zero pence per minute") and I thought no more of it until the bills came in. 1899 charges were as expected BUT BT also charged for the calls (not sure at…
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BT / Orange Override??
i have recently taken out the free reconnection offer with BT. part of the xontract is that i make at least 10 chargeable calls per month, these can be done at the weekend when they are free. i have also taken out home broadband with orange and part of that offer is that i get free evening and weekend calls. ive called BT…
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50p a month phone line tax.
"Two of Britain’s biggest telecoms bosses have this weekend come out against the government’s proposed £6-a-year levy on telephone lines, labelling it as an unfair “poll tax” that marks a backwards step for their industry. The measure, planned for next year, is forecast to raise between £150m and £175m a year to go towards…
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Suggestions on how to tackle BT over final bill dispute
We recently asked to change over our Broadband connection together with telephone line and talktime from BT to Sky and was ensured of a 'seamless transfer'. The broadband transition occurred on 27th May; the phone on 11th June and Sky promised to arrange everything for us. However, we are now receiving threats from BT…
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Want to change from BT (so expensive!!!)
Hi all, has anyone got any recommendations for a good hoem phone provider. BT just seems so expensive. £30 a month when i only make 1 or 2 short calls every few days. Also the line is in the last person who lived in heres name and they won't let us change they want us to pay £125 for reconnection when we are already…
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Can anyone explain why a £12.50 pm service costs £25.50?
I have my Line Rental with BT which costs £12.50. This is billed three months in advance so I reckon my bill should be £37.50 in debit at he beginning of each quarter. Fortunately it is - well it would be if BT hadn't snuck on a £2.50 per month caller display charge. I used to pay £11 per month for LineRental of £11 which…
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Changing BT Number
Hi could someone explain how to change my phone number,and how much does it cost. Thanks.
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BT Cancellation fee after 5+ years.
To save a measly pound a month i thought i'd switch my line rental from bt to sky. For over 5 years i'm been paying sky for my calls and bt for my line rental. As i'd been with bt for years i knew there couldn't be any cancellation fee, WRONG!!! Just had my final bill from BT and they have charged me £82 cancellation fee!…
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1899 not working with TalkTalk
Switched over to TalkTalk yesterday, now 1899 not working. TalkTalk must block this, anyone know which one will work? Thanks
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BT - 6 month let and reconnection
Hi all, We've just moved in to a new place to discover that there's no active BT service. There's a dial tone, but apparently the BT service has ceased. BT have quoted us £125 to reconnect. We've looked into the free reconnection offer, but, as we are only letting this place for 6 months, wondered if there were any other…
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Can BT block me from dialling an 0844 tel no ?
I was able to dial a cheap rate 0844 tel no to make calls abroad but recently everytime I try to use this access tel no there is a recorded message saying the service is currently unavailable due to "bandwidth problems". HOWEVER........ when I try to ring this same access tel no. from work then the service works fine. Can…
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Why BT has added a plan to my line rental?
I just have received my BT bill. I only pay for the line rental, and have done so for years now, but today I did notice that they have added £2.49 for Unlimited Weekend Plan, is it a subterfuge to make us pay more? On the bill it says : This bill is for "[tick] Phone line" and under it "Unlimited Weekend Plan for (phone…
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05pence Question
I have looked at using the override provider 05pence to make calls with. It states in their website that it costs 0.5p/min. It doesn't mention a connection fee but I have a feeling it is 8p. Could anyone confirm this. I have tried bt.com/pricing but can't find what I need. The number is 0844 205 05 05
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BT Hub phone and Hub
Morning all, My BT hub phone has stopped working all of a sudden and so has my BT hub - it works fine with an ethernet cable but won't pick up wirelessly. Any ideas what it could be? All the blue lights on the hub are on?? On the hub phone there is a little phone symbol with a cross underneath it?? Any help would be great,…
