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Homeserve not offering a service or discounts during lockdown
We have had a fault with our dishwasher which started day 1 of lock down. Homeserve have refused to visit (fair enough), refused to offer a refund or discount (even though they can not offer a service) and also refused to give us the 10-20% off a new dishwasher. Has anyone had any success with getting refunds / discounts…
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Insurance company not responding.
Hi there. On the 1st Nov 2019 a van ran into the back of me in a courtesy vehicle whist I was stationary. I sustained injuries which I had to have a four days off work until the pain subsided. I contacted the drivers insurance as my own insurance or the hire company didn't want to know about my personal problems. This has…
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My Travel Insurance co stopped selling policies incl. renewals
I had a multi-trip annual travel insurance policy with Holiday Extras which expired this month, and they have said they are not selling/renewing policies "due to Corona Virus". But I have travel arrangements in September which were booked in January whilst I had that policy so if I have to cancel how can I claim on the…
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Outbuilding Insurance
We’ve built an outbuilding that’s 29.5 sq.m down at the end of our garden. It’s made from block work with a PVC membrane roof, double glazed etc. It has power and plumbing with its own consumer unit and shower room. It is, essentially a Studio. It was built under planning and has cctv/Alarm etc. I want to get it insured,…
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New Lease Car Insurance help
Hi, Im on MoneySupermarket comparing car insurance quotes for a new lease car being delivered estimated next month. Moneysupermarket asks How much Roughly car is worth? Money supermarket still doesn't recognise the new 20 plate registration number I inputted so I got to fill in car details manually. What price do I put in…
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No claims discount - is it worth it
How is this possible. You take out protected no claims on your house insurance. When you have to make a claim and then when your policy renewal comes through, they put the insurance premium up by 75% because "making a claim affects your protected no claims discount" . Why??? And of course if I go to another company now…
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Car Insurance
My friend had a non fault accident the third party accepted liability, thethird parties insurer paid for everything including a new car seat and there own insurer also sent them a cheque for a new car seat, Hastings was there insurance at the time and are now trying to get the car seat money back, they are no longer with…
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New front door fitted under building insurance- but the tradesman is requesting the money from me?
My front door had to be smashed down by fire fighters (I live in a block of flats) and the buildings insurance authorised for me to get a new one replaced. I did so and told the tradesman that his invoice has been sent to the insurance company and that they should pay him soon. He said that I need to pay him directly…
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Travel insurance
Last last August while on holiday in Turkey my daughter became seriously ill and ended up in intensive care. She is type 1 diabetic. My insurance won’t pay the hospital bill as they say we were put under duress to treat her. What would be my next step in resolving this.
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Unable to get life Insurance as NHS nurse due to 'potential contact with coronavirus'.
Hi! I am feeling quite frustrated at being told i am unable to get life insurance at the moment due to the coronavirus outbreak. As soon as i declare that i am potentially in contact with suspected coronavirus patients i am rejected for insurance at the moment (despite working in quite a shielded department from patients).…
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Home insurance - No Claims Discount after moving house
If you've lived in a house for 20+ yrs, then move house, when insuring the new house does previous NCD count or is it irrelevant because you're now starting a policy on a new property? Just to make it even more complicated, what if you haven't sold the previous property yet so basically its insurance is still based on…
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Struggling to find life insurance for DH (Type 2 Diabetic)
We are in the process of buying our first home however, our broker has been furloughed and not able to look at a whole of market life insurance. I have tried several companies all of which decline us due to the fact DH is Type 2 Diabetic. Any advice on what I can do?
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Impact on home insurance whilst working from home indefinitely
Apologies if my question is silly...but I don't know the answer and couldn't find anything similar from searching the forum. My wife and I are working from home indefinitely during this coronavirus pandemic, and our home insurance has just come due for renewal. Double-checking the details before seeking new quotes, I was…
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Jelf / Aviva home insurance refund
Good afternoon all. I've just had a letter through from Jelf (an insurance broker apparently (Marsh Commercial)) stating that between 2012-2013 I wasn't sold their most competitive policy. As such I'm entitled to a refund (£169.02) via cheque or bank transfer. The letter outlines various tax deductions for HMRC as well.…
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Multiple Policy / Claim
Quick query that I’m confused about and need to resolve. My wife and I have a car each with 2 separate insurance policies. My car where I am the policyholder and my wife is a named driver and her car where she is the policy holder and I am a named driver. My wife had an accident in my car on my policy which resulted in a…
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Insurance company taking me to court after raising credit card dispute
I bought landlord insurance for an empty property in August 2019. A buyer made an offer in March 2019 but the chain was stuck, previous insurers didn't want to renew. I wanted a short-term policy but the best I could find was this one, where I had to pay for 12 months with a pro-rata refund after cancelling (in the words…
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Post Office Home Insurance
Hi can anyone help me please. Purchased home insurance with the post office 2 years ago, I moved house and cancelled my insurance with them and paid the settlement fee which was all confirmed via email however the very next day a company called Premium Credit contacted me via email, they knew my post office insurance…
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Home Contents Insurance
Hello, In June 2019, my laptop and all electronic equipment in my home, was taken by the police, who were/are investigating a crime against someone who was living in my home. This is not in anyway connected to me, I am not and never was under suspicion, but because that person could have had access to my equipment, (which…
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Recurring Payments
Hi, New to the forum but felt needed to let others know. We had an insurance policy with Esure and when it came to renewal, decided to shop around and found a cheaper one. Esure's policy was if you didn't have a direct debit set up, you didn't need to do anything. However, they took almost £300 from our account yesterday…
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new to public liability insurance - any tip for jewellery seller / market seller
My partner recently started making and selling handmade jewellery, and we understand we will need public liability insurance to have a presence at pop up markets etc in the future. Just wondered if anyone could give some tips if there's something to avoid and who might be a good company to speak to and what we might expect…
