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Jelf / Aviva home insurance refund

35 replies 17.6K views
Good afternoon all. 
I've just had a letter through from Jelf (an insurance broker apparently (Marsh Commercial)) stating that between 2012-2013 I wasn't sold their most competitive policy. As such I'm entitled to a refund (£169.02) via cheque or bank transfer. 
The letter outlines various tax deductions for HMRC as well. 
All I have to do is return a signed form for a cheque, no bank details required. 
I just wondered if this was a scam? We have in the past had insurance with Aviva so that tallies up. 
Any info would be great. 
Thanks, Jon
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Replies

  • rs65rs65 Forumite
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    Can't see why it would be a scam.  Jelf acquired other brokers so maybe you used one of them in 2012
  • VegiRooVegiRoo Forumite
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    First Post
    Hi everyone,
    I've just received 2 similar letters - one for home insurance and one for car insurance.  I was pondering what to make of them.
    Pleased to hear that it's not a scam anyway - thanks for the info.
  • BeaconjonBeaconjon Forumite
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    rs65 said:

    Hi Beaconjon


    I work for Marsh Commercial who are the official name of Jelf since January 2020.  Please do not respond to that mailer you received and call our office as our security are looking into this matter .

    contact me at    [email protected]

    Interesting.

    Beaconjon, what is required on the form?
    Hi, if I want the refund via a cheque, all that is required is my signature on a basic looking form requesting the refund, that form then returned in a Freepost envelope, supplie . 
  • BrightonStrangeyBrightonStrangey Forumite
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    My husband also received one of these letters. All looks official but am thrown off by the phone number supplied to check it which is 03330150246 as doesn't seem to tally with Marsh or Jelf. I can't speak to them as it was sent to my husband and he's busy in meetings - has anyone else called and been reassured?
  • MovingForwardsMovingForwards Forumite
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    My husband also received one of these letters. All looks official but am thrown off by the phone number supplied to check it which is 03330150246 as doesn't seem to tally with Marsh or Jelf. I can't speak to them as it was sent to my husband and he's busy in meetings - has anyone else called and been reassured?

    You wouldn't call the number on the letter, you would call a number you know is attached to the company.
  • General_GrantGeneral_Grant Forumite
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    Beaconjon said:
    rs65 said:

    Hi Beaconjon


    I work for Marsh Commercial who are the official name of Jelf since January 2020.  Please do not respond to that mailer you received and call our office as our security are looking into this matter .

    contact me at    [email protected]

    Interesting.

    Beaconjon, what is required on the form?
    Hi, if I want the refund via a cheque, all that is required is my signature on a basic looking form requesting the refund, that form then returned in a Freepost envelope, supplie . 

    What will they check the signature against?  Would you use your normal signature?
  • jeny5c6jeny5c6 Forumite
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    I contacted 'Jelf' using the 03330 number on the letter (I was already suspicious) and when I got through they couldn't find my details using the reference number on the letter and wanted me to sign the form and send it back with a copy of my marriage certificate (as my name has changed). However, I noticed also that the free post envelope has no address of any kind - it simply says "Free post - Jelf Insurance Brokers Ltd". So, I decided to contact Marsh Commercial head office (they took over Jelf last year). The receptionist said she had received a number of calls about this and they don't know if it is a scam or not. I am waiting for them to look into it and call me back. Please do not sign or post back anything! I will post on here what response I receive.
  • BeaconjonBeaconjon Forumite
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    Thanks for sharing the information. I've contacted Marsh via email and also await any information.  
    Looking forward to any updates. 
  • dunstonhdunstonh Forumite
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    If this is a thematic review then its normal for a third party company to be used to carry out the review.   It effectively becomes a pop up office with a different telephone number that doesn't use in-house staff.   They carry out the review without any of the staff getting involved.  Many won't know about it and they will not be allowed to get involved with it.
    If it's an internal review (i.e. a trend spotted in-house and being settled in house) then these too tend to be handled away from the normal call centre.  Usually by the compliance team or complaints team.

    So, its quite normal to have short term PO box addresses and unusual telephone numbers.
    The letter outlines various tax deductions for HMRC as well. 
    It would do as statutory interest as added and that is potentially taxable.

    I just wondered if this was a scam?

    No it is not.

    Advance fee fraud works by getting money out of you in return for some pay off.  That is the thing to be aware of.  This is not doing that.      Only if they come back to you later and ask for amazon vouchers or a payment to allow them to release the money, that is when you go into scam alert mode.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • BeaconjonBeaconjon Forumite
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    dunstonh said:
    If this is a thematic review then its normal for a third party company to be used to carry out the review.   It effectively becomes a pop up office with a different telephone number that doesn't use in-house staff.   They carry out the review without any of the staff getting involved.  Many won't know about it and they will not be allowed to get involved with it.
    If it's an internal review (i.e. a trend spotted in-house and being settled in house) then these too tend to be handled away from the normal call centre.  Usually by the compliance team or complaints team.

    So, its quite normal to have short term PO box addresses and unusual telephone numbers.
    The letter outlines various tax deductions for HMRC as well. 
    It would do as statutory interest as added and that is potentially taxable.

    I just wondered if this was a scam?

    No it is not.

    Advance fee fraud works by getting money out of you in return for some pay off.  That is the thing to be aware of.  This is not doing that.      Only if they come back to you later and ask for amazon vouchers or a payment to allow them to release the money, that is when you go into scam alert mode.

    Many thanks for your input. 
    Reading the form they want me to sign, I am basically agreeing that the sum offered is acceptable and I guess I will not chase the matter in the future. 
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