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According to my letter, the refund offered is an average figure from checking a sample of people who overpaid. You have the option of asking for an exact calculation for your particular case which could be higher or lower than the sum offered. I'm not a gambling type so I've accepted their offer.Did they find these errors themselves or were they pushed by the FCA or some other organisation and told to make refunds?
Which is correct. There should be nothing to chase in future as the whole point of a review is to put it right now. On something like a premium adjustment, there should be nothing to worry about in the future. If it was an investment/pension, then its slightly different as it would put it right to this point but you would need to do something about what happens in future (i.e. move the pension/investment to something suitable).
The envelope doesn't have a P. O. Box number or a proper address, it just says "Freepost - Jelf Insurance Brokers Ltd". How would the postman know where to deliver it to? I'm not sure if it's a scam or not.
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