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Flight delay compensation

Archives for January 2017

Flight Cancelled / Changed - Causing us to miss next flight
Hello MSE People, Hope you are all well. I am in a bit of a pickle, we had our flights booked with (Bulgaria Air) in August 2017 to take us to Sofia airport to allow us to get another flight home to London, seperate booking and not a connection Bulgaria Air - Bourgas - Sofia 12:05 - 12:55 BA Flight - Sofia - LHR 14:30 -…
Delays with CEDR claim
I'm new to the whole claiming processes and went through resolver with my first flight delay case and thusly sent my case to CEDR when it was time (21st Nov 2016). My case has progressed a little with them last year and as of the 3rd Jan 2017, i've be waiting for an adjudicator to be allocated to the case. Up to now, CEDR…
Reimbursement for Expenses
Hi, hopefully someone can help me with a bit of advice. I’ve read Vauban’s guide and will be attempting to claim compensation for our flight delay, but I couldn’t find an answer to my query. The issue I have is, should I add on my expenses incurred to the claim for compensation, or claim for that separately? The reason I…
Compensation for delays landing at a different airport?
With a friend, we returned from a holiday in Tunisia ( Nov 2012) but mid flight were informed the plane was landing at Bristol instead of the expected airport at Cardiff. My questions are..... 1) Is this classed as a flight delay and claimable?....insofar as the flight was slightly delayed but adding the delay at Bristol…
Flight cancelled Aeromexico
Hi! Last Friday, our flight from London to Mexico, with Aeromexico was cancelled due to fog. They offered, and we accepted, an alternative flight, via Air France, via Paris (which was lovely!). I wonder if may ask advice. - We had a long stop over in Paris 13hrs. We were not offered or a hotel, despite asking. We met a…
flight cancellation - airline being awkward - am i right
i was to fly to germany to make a connection last november and was advised 24hrs before the flight that it was cancelled. it was a text and there was no mention of why i found out there was a pilots strike but when i rang the airline i simply could not get through. the lines were jammed all day. i had a connection to make…
BA cancelled flight compensation
Is it correct that if BA advised me of a flight cancellation four months prior to travel I am not entitled to compensation?
Can I claim compensation for Asian flight?
We were in Hong Kong for a holiday and planned to stop-over in Thailand before returning to the UK. Unfortunately the flight from Hong Kong to Thailand was cancelled and rescheduled and it meant that our accommodation was not booked long enough for Hong Kong and we lost a day in Thailand. We also had other things booked in…
Lufthansa - Address for correspondance?
Hello, I have an outstanding claim with Lufthansa and despite me contacting them via email, they refuse to reply this way and only call me back via telephone, (despite my repeated requests to reply via email also). Note is this NOT a claim under the EU three hour delay ruling. Can anyone advise an address either in the UK…
Flight Cancelled, Can I Claim
I was travelling out from Aberdeen on friday 13th January to Frankfurt. I had a connecting flight to Leipzig on the friday at 9.30am I got a text at 5.00pm on the thursday to say that the flight to Leipzig was cancelled. I had the option of a refund or changing it for a train ticket, which I did as I had to get there one…
Who is in the right??
Hi I hope someone can help me. I was booked by my company on a flight to central Europe and it was cancelled before we got on board. Our company of course received the flight money back but off my own back I contacted a company called AirHelp and through them I was awarded €140 compensation. My employer has now told me…
Cancelled Flight - Norwegian Refusing To Pay
Just prior to Christmas we had arranged to visit Salzburg for a few days for the Christmas markets. There were delays during the day due to fog and cut a long story short our flight was eventually cancelled, one of only a handful on the day. The airline representatives told us it had been cancelled as the latest delay…
9 hour delay and flight cancelation
Below is a copy of a letter seeking compensation from Jet2.com following a nine hour delay whilst sat on the Manchester runway in February 2016. I have resent this on 2 further occasions by email and post but have had no reply. I hope this can be reviewed on my behalf on next weeks programme regarding MSE travel Dear Sir…
24 delay with Thomson WHOLE holiday ruined for medical reasons
I am scared of flying. When I say scared, I am terrified. After several goes at hypnosis and taking a Flying Without Fear course with Virgin, the only way I am able to get on a plane is to get Diazepam, which is prescribed by my Dr. Due to the addictive nature of the drug, my Dr will only ever prescribe the exact amount I…
Flight cancelled alternative flight arranged but to different home airport
Hi. My BA return flight from New York to Gatwick was cancelled within hours of departure. Very poor information or help at New York airport. Alternative flight to Gatwick could be arranged 36 hours later or flight to Heathrow immediately. Took the offer of the flight to Heathrow. Return coach tickets not valid at Heathrow.…
12 Hour Delay with Emirates
Hello, In December I was on my way back from Thailand with my Girlfriend. We were flying with Emirates and had a connecting flight in Dubai. Our first flight from Phuket to Dubai was delayed by over an hour, which concerned us as we only had an hour and a half anyway to reach our connecting flight, but were assured by…
Issue with Travel agent not progressing a refund
Hi all, Im looking for some help before i completely lose the will to live! I will try and keep it short..... We booked flights through global travel as follows :- Manchester - Florida (with a connecting flight from JFk - MCO) on both legs of the journey. We were due to land at Florida at 10pm and had booked seperate…
BA just cancelled my flight
I booked a flight in July to Spain for a family of 6 and Paid. Just got a message form the agent that BA has cancelled the flight and will rather want to refund us for th flight or will carry us if we can travelled a day after our booking or in 3 weeks after our booking. Pls what are my rights in this case? My children are…
Flight Delay - Colbalt Air
Hi I am looking for some advise please. My family and I were delayed for 12 hours back in August 2016. Our original flight should have departed at 6.00am on Sunday 21st August, this was initially delayed to 06.30am, then 7.30am, then 8.30am, then 10.30am and we finally took off at just after 11am. We had been flying for…
CEDR Result
I couldn't find much information about going down the CEDR route so though I'd post my experience. I had been going round in circles with easyJet for a year and a half trying to claim for a delayed flight. I put in a claim with CEDR (all online), I had to enter name, flight details and what the claim was for. I also…

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Flight delay compensation

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