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Estimated usage for future fixed tariffs with EDF
Im currently on a fixed tariff with EDF until end of January 2023, and the costs are fine at 16.93p p/kWh for electricity and 3.013p p/kWh for gas. Standing charge are roughly 50p a day combined. I was on my account the other day thought and clicked on the new tariffs they were currently offering me just out of interest.…
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Tumble dryer costs
Trusty Bosch washerdryer died last week. Since having smart meter for the last 6 weeks established it used 4kwh to dry a full load. Probably going to get separate appliances now but a heat pump model is too expensive. Anyone know roughly how much a tumble condenser only model uses. I've looked at projections on the spec…
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Tariff help!
Hello! We moved house in Nov 2021. Previous owner was with Scottish Power and, in our naivety, thought it would be best/easier to continue with them.. oh, how we were wrong! Long story short.. our household is all electric with storage heaters. We have had a complaint ongoing for sometime for many reason, one of which is…
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Providers charging above price cap
Where are the regional price cap Ofgem prices. The unit and standing charge on my bill are higher than the price cap. I have challenged but not getting very far.
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Gas quality change?
Hello, I work in a pizza restaurant and we have gas pizza ovens. They are small, stackable ovens, so we have three of them. All three are the same make / model. About a month ago all three of them started having ignition issues. This happened before on one of them (faulty gas valve) and I was told that this is rare thing…
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Provider wants 3 months bank statements is this lawful?
My utilities provider has requested 3 months bank statements as they are refusing to lower my DD payments (was £60 now £209) I am on Universal Credit so cannot make their required amount, is what they are asking lawful? I don't wish to share my private information with them, Thank you
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Are any companies offering new customer referral incentives?
I know that octopus still do. What other companies are?
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SmartMeter disconnected yet assurances given.....
I pay my gas and electircity bills by direct debit and although we were all bracing the the current energy price hik, I did not expect to find myself in debit to the tune of £300, especially when I have a SmartMeter - or so I thought. I made enquiries with british Gas who is my energy provider. It turns out that my…
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Bulb estimating electric usage as 0 for two years.
Hey All Just looking for some advice. I had a smart meter installed, which the installer didn't get to connect and told me it'll work after an update (or something like that) and not to worry, if it didn't work as bulb will estimate the electric reading. For the last two years the electric has been estimated as zero usage,…
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Payment avoiding Direct Debits
Forgive me if this subject has been covered but this is my first ever post. Martin L has just stated on lunchtime news that their wasn’t a cost effective alternative to have a direct debit to pay for your energy. I have just switched to Octopus Energy for electricity and gas. I am paying my bills monthly in arrears using a…
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Bulb Energy - Trying to move home!
I am with Bulb for both gas and electric. I am moving from a rented flat to a semi-detached house that I have bought. I cannot seem to get Bulb to understand that I am an existing customer and just want them to 'transfer' my account to the new address and obviously different meters. Has anybody else had this problem? Is it…
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At my wits end - Eon refusing to pay my Igloo Credit
I really hope someone can give me advice on where to turn
here, I am absolutely at my wits end with Eon not paying me credit I had built
up with Igloo before they went bust. I will try to keep this as short as possible: I was with Igloo from May 2020 until they went bust on 3rd
October 2021 and have all the bills and meter…
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Incorrect energy billing adjustment
Hi all, After logging onto my OVO energy account this morning I noticed that somehow I've gone from being roughly £200 in credit to £190 in debit. This must've happened over the course of the weekend as, sadly enough, I check my account near on daily. To give some background info, I moved into my property and tied myself…
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British Gas ongoing issue
We were with Eon for our electricity. From last May we started getting letters for a different person from British gas. We returned several letters stating that they had never lived at the address (we have lived there 22 years) still we got letters so my dad contacted British gas explaining that this perfusion had never…
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MSE News: 30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED
At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told the UK’s biggest consumer website, MoneySavingExpert.com (MSE), that they've seen their direct debits double – even though the price cap rise is half that, at 54%. Across all firms, 25% of customers in…
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Octopus and price cap
Current price cap period (1 April - 30 September 2022) Electric £0.28 per kWh Daily standing charge: £0.45 Gas £0.07 per kWh Daily standing charge: £0.27 Why then am I paying £0.2845 per kWh and £0.0748 per kWh Surely Octopus should follow the price cap rules ?
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Two providers and SMART meter
E-on Next fitted a SMART meter to me around 2 months for my electricity supply. The IHD works fine and shows me the readings. EDF Energy fitted a SMART meter about 6 weeks ago for my gas supply. The engineer who fitted it said that the IHD (supplied by E-on) should be show the gas readings. The IHD is still not showing the…
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Two meters and two standing charges, is this correct?
Hi, I live in Inverness (Scottish Highlands), both the previous rental I had and my current property is purely electric (heating + regular usage) and both had two meters, both with octopus energy. From what I can gather one meter is off peak (and I only get charged the off peak rate) and one meter is regular. I was pretty…
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So energy contact details
Hi does anyone one have contact details for So energy which doesn't involve a long wait on the phone or messages not being answered apart from the automated "we have recieved your message". 7 months + ago I told them the wrong meter serial number had been logged when we changed to a smart meter. I have now moved out of the…
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British Gas Fixed Energy May 2023 Tariff
Ive had an out of the blue email from British Gas to fix my energy until next May. The hike is quite steep so will pass but am curious to know if anyone else as had this?
