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Hike in DD
Octopus energy wanted to increase my DD by over £130 , not double but still a massive increase for us. I emailed them and within 48 hours have negotiated an increase of just under £40 per month. Excellent customer service and I’ve also been offered a free heated blanket. Our household is 2 pensioners who get the Winter…
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Dubious charges to hike up average bill
I was with Bulb energy before they folded. I was moved to E-on Next in October '21. I have been paying £85 a month for my gas and electric. By the time each quarterly bill was issued I have always been in credit. Just before it was time to calculate the new direct debit amount in April (with the hike in electricity costs),…
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Price Cap Standing Charges for Low Volume User
Hi Forum I'm a low energy user and I've been shocked by the amount that the standing charges have / will increase when I move off of my Fixed Deal Currently I pay £53.65 per annum in standing charges (£0.0735 per day per fuel) - This is increasing to £262.69 (£0.4475 Electric - £0.2722) This is an annual uplift of 489% on…
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Scottish Power DD Failure
Not sure if anyone has come across this but here goes - we were due to renew tariff last November (2021) and were unable to do until the end of January 2022 as the site and operators said they 'unable to help at this time. Kept DD in place and eventually received new tariff in April of £160.55/month until May 2023 which I…
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Trying to switch suppliers...
I need some help. We were renting our property out for a year whilst working in Birmingham. Whilst in Birmingham, I was on Octopus Energy. When it came time to return, I wanted to stay with this company, however an objection was raised on the gas side of things, which turned out to be related to a debt the tenants owed.…
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Price increase
I've just queried my new direct debit. I was paying £115 and was hundreds in credit. My new DD was quoted at over £300, a 180% increase! I've renegotiated to £200 still a 74% increase!
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Overcharging for paying quarterly
Does anyone know if there is any progress on stopping the outrageous practice of energy companies charging more if you dont want to pay by direct debit. I always pay on receipt of a bill and it is wrong to ask me to pay more because of this as it is to also to overcharge people who pre pay.
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Flexi-Orb v MCS for SEG
I have had a solar PV system installed with Flexi-Orb certification. Some energy companies accept Flexi-Orb when applying for SEG payments (that is, being paid for putting energy back to the grid), many however do not and insist on MCS certification (most notably, Octopus). Is there a way, I can have my installation signed…
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Electricity tariff with low standing charge?
Right now I am not spending much time at home but am paying around 47p per day on my British Gas standing charge. Can anyone recommend a tariff with a low standing charge?
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Together Energy Final Bill Overcharge
OK, we know that Together Energy had been taken on by the myriad of entities that all hide behind the name "British Gas" I've had a lot of problems with them from the start, and they still haven't answered any of my letters or set up a direct debit. I have had a string of emails telling me that soon they would have access…
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Energy Miss Selling
i was miss sold my energy contract last September by Scottish Power - they advised my monthly amount on my actual last 12months usage, and then on the paperwork advised estimated monthly cost based on last 12 months usage then in January I received my first bill and my monthly dd had gone from £105 to £236 - i looked into…
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How to deal with ScottishPower
Hello all. I am new to this forum, and I am in search of some help, if I
may? Please let me explain… I’ll try and keep this short and to
the point but there is a lot to go through and much more from where this came
from. Scottishpower, known as SP from here on in, took over my
energy supply from Tonik Energy back in…
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Why in UK the DD amount is constant figure?
Maybe it's my lack of knowledge but why in UK we have a system where our energy bill payments are not exact like in so many other countries? I understand that the amount is estimated and spread over a year. Any overpayment/underpayment is settled towards the end. Even with smart meters, our bill payments are still…
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British Gas - "you're not paying enough" ?
Hi all, Could really use some help and advice here as I am completely lost! I am not very literate in energy/gas bills, as before the energy crisis, we were just paying a fixed amount every month which obviously was quite easy to understand. My supplier, Bristol Energy, went bust last year so we were moved to British Gas.…
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Reading my meter readings online via smart meter
I have 2 holiday lets and need to be able to access my meter readings without going to the houses so I can bill the guests for energy used. I have a smart meter which was installed by British Gas, so can I see my meter readings daily using my account online or the BG App. I am with Eon-next and they cannot give me that…
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Avro / Octopus final bill
Hi all, I was over £1100 in credit with Avro the day before they went under. Luckily I took a meter reading that day and emailed them asking for a refund of this amount and a re-evaluation as i felt i was obviously over-paying. No reply was sent as the next day they went into administration and the fun began for me to get…
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EDF false transfer requests - multiple since 01/04 2022
I have received 4 separate emails from EDF stating they are sorry I'm leaving - I have never made any attempt ot change supplier - I'm on the Refresh online Jun22 tarrif. I had three of these notifications on 1/04, 5/04, 12/04 and after lengthy email exchanges with support people I thought it had been sorted and could see…
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Energy Ombudsman Services - Fit for Purpose?
I recently escalated a complaint relating to final billing to EOS. Despite being presented with calculations showing that an incorrect adjustment had been actioned on an amended Final Bill, the supplier refused to budge and went to deadlock. I passed that complaint to EOS - along with a detailed evidence file - and asked…
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SSE to Ovo transition problems
Prior to April I was with SSE lovely (for an energy company) to deal with, would get emails and texts when it was time to submit a reading absolutely no problem whatsoever. I hadn't had one for a while so put one in for January and got notice back I had used much less electric and was about 120 in credit ! Oh joy! BUT SSE…
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British Gas Direct Debits
Hi, newbie here! I’ve received an email from British Gas stating that they have updated their system to a new one and that my account information has been transferred over and my existing monthly DD payment which is taken on 21st of the month, will still be taken. However, as a result of their change, the new date for…
